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Comprehensive Cover, Major Medical Cover, Accident CoverReviewer Photos & Videos
JanelleSydney, NSW
Fantastic Company, Incredibly Impressed with PIA Service
I have two beautiful Frenchies insured with PIA, and have had to make a couple of claims over the past year. PIA have always been incredibly customer focused, clear and concise with their requirements around the claims and I was very satisfied with the time frame around settlement of the claim. Whenever I have had to call to speak with someone, I have found the customer service people very friendly and knowledgable over the phone, nothing was too much trouble. I would highly recommend PIA to any pet owner.
1 comment
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Glad I have it
Both of my dogs have been with PIA for a few years now. We have always received great service. Whenever anything happens I am glad I have this peace of mind that I can concentrate on my dogs well being and the financial side is been taken care of by PIA.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Kerstin for taking the time to review PIA. Have a lovely day and Happy New Year.
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EstySydney Surrounds, NSW
They really care about our pets
Our pets recently arrived from overseas and I selected PIA for medical cover. Our one dog developed cruciate ligament problems within 4 months of arriving in Australia. Fortunately I had paid for the cruciate ligament checks and had a waiting period waiver on file, nevertheless on a quote of 8000 dollars for a bilateral surgery, we were grateful that PIA approved the surgery as they could have asked us to do one at a time over two years. This would have meant two surgeries and recovery periods. Our pet is recovering nicely and I just want to thank PIA for the professional caring service. You guys rock!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Esty for your taking the time to share your PIA experience. I hope your dog is doing well after surgery. I'll be sure to share your lovely comments with the team. Have a super day.
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NatSouth East Queensland, QLD
- 3 reviews
STAY AWAY
Been with PIA for over two years. First claim told to submit vet notes assumed this was for the claim but no the vet has to supply over two years of the dogs history. This claim has been active for over a month and still not result. Than a $200 excess. So I have been with Woolworths Pet Insurance and they pay claims within a month and do not expect the vet to supply the animals whole history from day dot. They do ask the vet has the animal been admitted for the same previously so simple and does the same job. And they do not have a $200 excess
1 comment
PIA Management P.Pet Insurance Australia
Hi Nat. I'm sorry to hear about your frustrations. With PIA you can choose your level of excess at the time you sign up for your insurance.
We also only require the full history of your pet for your... Read more
first claim. This is to check for any pre-existing conditions that may have been present from before you took out the insurance.Similar opinion? Write a review on ieatwords.com.au!
Bradley S.Mid North Coast, NSW
- 3 reviews
WARNING Do not insure with 'Pet Insurance Australia' they WILL slither out of paying like a snake in the grass.
I Insured with them for 'Unexpected veterinary expenses' and they will not pay up.
I've payed hard earned money to do the right thing for my beloved dog when she ends up in the vet to listen to 'Pet Insurance Australia' tell me that this claim is a grey area and they will not pay.
I now have to take my case to 'AFCA' Australian Financial Complaints Authority for them to get the money out of them.
They have very poor communications also to over seas call centre.
AFCA gave me a number for the Sydney office of 'Pet Insure' which is there underlying insured and they wanted nothing to do with it transferring me back to the call centre.
3 comments
PIA Management P.Pet Insurance Australia
I'm so sorry to hear of this Bradley and I'd like to get a Supervisor to reach out asap. We do have call centers in both Sydney and overseas who deal with clients and claims. Can I please grab your po... Read more
licy number and someone will be in touch shortly. Thanks, have a great day.PI09471834
Ive spoken to both repeatedly and I keep getting passed around.
AFCA warned me that you will try to give me the run around so they gave me the number for your under lying insured Pet Sure.
They have assured me that I have a case.
PIA Management P.Pet Insurance Australia
Thanks Bradley. A head supervisor will be in contact shortly. Have a lovely day.
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Joe
- 3 reviews
Claim seamlessly processed
Made a claim after our Doberman fractured a part of his foot and the claim was quickly and seamlessly processed. The service I have received from PIA over the last three years has been great and they have always provided me with a competitive quote.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Joe for taking the time to review PIA. I hope your precious Dobe has made a full recovery and is back happily running about. Have a wonderful weekend.
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Suzanne M.Sydney, NSW
When your precious pet is sick, you know you can rely on Pet Insurance Australia
We took out a policy for our beloved pet as soon as we brought him home as a 12 week old puppy. Fortunately we never had any major illness or health issues, until September this year when our 10 year old dog became acutely ill. Diagnosed with Gall Bladder stones and a mucous build up in his gall bladder and told we would have to rush him over to emergency surgery at a specialist vet hospital. He was booked in and operated on within 24 hours, had he not had the surgery his Gall Bladder would have ruptured and we would have lost him. Being able t...Read more
o make a split second decision and able to sign the surgery consent forms on the spot, knowing that we were covered, made a very distressing and stressful time so much more bearable. Our boy made it through the surgery, and after an extended stay in hospital we got to bring him home and he is now a healthy and happy dog. The claims process was so simple, and the communication was clear and the money paid into our account within the time frame promised. I highly recommend the comprehensive cover, you may never need it - but if something does go wrong, it's reassuring to know that you are covered!!1 comment
PIA Management P.Pet Insurance Australia
Thanks, Suzanne for sharing your precious dog's PIA experience. I'm so happy that your boy is back to his happy healthy self. Have a wonderful week.
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Steer clear
Extremely poor service. Would not recommend to anyone at all ever. Steer clear. I would never sign up to this insurance again. What a complete waste of time and money.
1 comment
PIA Management P.Pet Insurance Australia
Hi Pie. I'm really sorry to hear of your thoughts with PIA and I'd love to help resolve this. Can I please have your policy number and I'll have a senior supervisor reach out asap. Thanks, have a great day.
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joatesPerth, WA
- 6 reviews
Glad we have it
Dog got to rat poison, thought we might not be covered but were and received over $900 back. Between that and the other couple of incidents our puppy has had we are up fo the next couple of years. There are some exclusions that are sure to get you/us at some point but that have come through so far.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Joates for sharing your experience with PIA. I hope your pup made a full recovery from the rat poison. Have a wonderful day.
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LindaGreater Melbourne (Outer), VIC
- 3 reviews
Pet Insurance is needed for their twilight years
The excess I found rather confusing, and I don't think I've put in for every claim simply because I assumed that the excess would either be more than the claim, or was considered an excess on something that hasn't been claimed before, therefore a new ailment/injury where you have to pay the first initial excess (which is confusing in itself), or because the claim included the word/s tooth or teeth, then it was 'all over red rover' if it had those words in the claim. The claim process is easy, because it's all online and you just scan and attach the invoice/receipt, although, having to ring the vet for extra notes is a pain, and should be explanatory enough in the wording on the invoice/receipt.
1 comment
PIA Management P.Pet Insurance Australia
Hi Linda. Thanks for taking the time to comment. Have a great day.
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Bianca H.Mid North Coast, NSW
Quick and Friendly
We foster failed Leo in May 2022 and in August, finally got around to extending my policy to now include two dogs and a cat! One month later, Leo had a bowel obstruction requiring emergency surgery. He has made a full recovery but it was incredibly scary for the whole family and adding a huge vet bill would have been the last thing we needed. Our payout was paid within days and they have since touched base to check on his recovery. I am very happy with PIA and wouldn't want to be without it.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Bianca for taking the time to share Leo's story with PIA. I'll be sure to pass on your lovely comments to the hardworking pet-loving team. Have a great day.
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MICHELLEGreater Melbourne (Outer), VIC
- 3 reviews
Excessive excess
very strange way of calculating excess!!
spent $270 on emergency vet consultations, the excess is $200 and got merely $12 back!! Called for explanation and they insist they are right very well well done for money grab and I am out.
3 comments
PIA Management P.Pet Insurance Australia
Hi Michelle. I'm sorry to hear of your frustrations and I'd love to put you in contact with someone who can help. Can I please grab your policy number and I'll have a claims supervisor reach out asap? Thanks, have a lovely day.
Pi0843628
most welcome if he / she can catch from consumers point of view and solve the problems. dont have time to listen what / why you are right and can do nothing again
PIA Management P.Pet Insurance Australia
Thanks, Michelle I'll have a supervisor reach out asap. Have a lovely day.
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Dianne JVWide Bay-Burnett, QLD
- 3 reviews
Must Have Pet Insurance - Overall Very Good
Despite having to pay a $100 excess for every claim made on behalf of my dear little dog PIA responded promptly to each and every one and the money, often more than I expected, was in my bank account in no time at all. The only issue I experienced was as a result of my dog's passing when the refund was not explained to me despite a number of phone calls however the same was sorted out on speaking to a supervisor today who was extremely helpful in explaining what had happened and why and went above and beyond which was greatly appreciated. It ...Read more
was easy to take out the initial policy, to speak to someone on the phone when required and to make claims online as and when they arose and I am genuinely happy with my overall experience with Pet Insurance Australia.1 comment
PIA Management P.Pet Insurance Australia
Thanks, Dianne for sharing your comments on PIA and our services. I'm so sorry to hear of your pet's passing. I'll be sure to pass on your review to the team. Have a lovely day.
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Thank goodness I didn't cancel my policy!
Having never had pet insurance for my other pets, I wasn't convinced that I should have it for our rescue pup. Every year as renewal came round I considered cancelling. Fortunately I didn't! My boy ended up with a bowel perforation, followed by post-op complications and then further surgery. October was a horror month. I submitted the first half of the claim online, which was very easy to do. The claim was processed without any issue in a short time. The second half of the claim took a little longer but still in a perfectly acceptable time (<2 weeks). I would definitely recommend it
1 comment
PIA Management P.Pet Insurance Australia
Thanks, DeC for sharing your pup's PIA story. I hope Your precious boy made a full recovery from a very terrifying experience. Sending him a big PIA cuddle from the team. Have a great day.
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john wilsonGold Coast
- 12 reviews
- 2 likes
My claim turned out to be a pleasant experience.
My Cairn terrier cross had to have major spinal surgery after waking up parallelized on a Sunday morning, we went to a 24hr Specialist vet clinic 20ks from home there was no surgeon on duty at 5am, they contacted their head office 80ks north and a surgeon met us and operated 2 hours later after all the xrays and scans were done, his prognosis was 50/50 after operation. The office staff at both these clinics were wonderful they sent off all the relevant documentation to PIA claims dept. and I sent Teddy's vet history as requested, the clinic kep...Read more
t us updated daily and PIA sent several Emails on Teddy's outcome and health. I have dealt with many different Insurance companies over 45years making claims for clients in the engineering failure claims side of the insurance business, the way PIA handled my claim would have to rate as one of the best and easiest experiences dealing with an insurance company ever, it was all done via email and when I had queries they were answered promptly, the claim payments were sent to us over a period of 1 month, 2 weeks after each procedure was submitted for Teddy's operation and rehabilitation, it's only been 5 weeks but he has made a 90% recovery the surgeon is overjoyed as is every person that has been involved in this very traumatic experience. Thank you PIA for your no hassle handling and prompt payouts it made this event so much easier to cope with.1 comment
PIA Management P.Pet Insurance Australia
Thanks, John for sharing your heartfelt story and experience with PIA. It's wonderful to hear that Teddy is doing well and made a 90% recovery. Sending him a big PIA cuddle from the team. Have a great week.
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PIA is a godsend!
I have been with PIA for my staffy for about 5 years and have made numerous claims as my dog ended having a lot of health issues. PIA makes it super easy to lodge a claim and is so prompt with paying my claims. Makes it extremely stress free. Thank you PIA! I would be in a world of financial stress without you.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Annabella for your review. I hope your precious Staffy is doing well. Have a fantastic week.
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JocelynGreater Melbourne (Outer), VIC
- 13 reviews
- 2 likes
Poor customer service. Too expensive.
Hello I called earlier today to cancel this policy and I was told I will get a call back to complete the process. I did Not get a call back. Can you please cancel this policy asap and confirm with reply once done. Thank you
1 comment
PIA Management P.Pet Insurance Australia
Hi Jocelyn, I'm sorry to hear of your frustrations with trying to cancel your policy. Do you have your policy number handy and I'll have someone reach out asap. Thanks, have a great day.
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Prompt payment and helped financially
Very happy with the response times regarding payback with claims, the vets did all the claim. It helped financially especially with an older dog after quite a big op. We got most of the money back which was helpful as it was an expensive op.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Lesley for taking the time to write a review. I hope your dog is doing well and recovered after surgery? Have a great day.
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SimonSydney, NSW
Be careful with this Company 72% price increase over 2 years
The current inflation rate is 1.9% and wages growth for 2022 is 2.3%, yet somehow Pet Insurance Australia decided they were justified in raising my annual premium by 72% over 2 years. This forced me to cancel my policy and switch insurers leaving our leaving our pup uninsured against illness for a 30 day waiting period. We made 1 (fully justified) claim during that period as my pups eye was injured in an incident with another dog. We were paid $100. This was also a difficult process to go through. I would avoid PIA.
2 comments
PIA Management P.Pet Insurance Australia
Hi, Simon, I'm sorry to hear of your feelings towards PIA and would love to get a supervisor to reach out? Do you have your old policy number handy? Thanks, have a great day.
Hi, it is too late now I have already changed my insurance company. With a 72% increase over the 1st 2 years I couldn't risk staying with PIA. If this continued my premiums would be unaffordable when ... Read more
my dog is older and it would not be possible to change my insurance. Regards SimonSimilar opinion? Write a review on ieatwords.com.au!
So glad to have this cover
My dog has had two cruciate ligament tears (back left knee and back right knee) in the last couple of years. In both cases, the claim was paid within a few weeks and covered a significant amount of my quite large vert surgery bills!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Cliff for taking the time to review PIA. I hope your dog has made a full recovery from their cruciate ligament treatments. It's great to know PIA was able to take a little of the stress away during this time. Have a wonderful day.
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Questions & Answers
Felicity A.asked
Hi there, do your policy cover hip dysplasia, elbow dylplasia and patella luxation?
2 answers
Yes, as far as I know, as long as it wasn't a pre -existing condition.
PIA Management P.Pet Insurance Australia
Hi Felicity, we certainly do cover for these conditions in the illness section of your policy, as long as there are no prior symptoms to taking out the policy. The cover for these conditions will be subjected to caps and limits.
All of our claims are looked at on an individual basis, however, if a condition has shown signs or symptoms prior to coverage, than it may be excluded as a pre-existing condition. A pre-existing condition may be reviewed 18 months after the policy has been kept and may possibly covered, provided it has shown no signs or symptoms within this time.
After this timeframe if you wish to have the condition reviewed we do have a Pre-existing Condition review form further information can be found in our Product Disclosure Statement on page 25 under “Pre-Existing condition review”. I hope this has answered your questions. Would you like me to have a PIA Policy Expert reach out? Thanks, have a great day.
Aya T.asked
Hi there,
Is there any waiting period for routine care cover? I have 3months old pup and thinking to get De-sexing when he is about 6 months old. If I apply now, can it be covered? (Also final pup vaccination is scheduled in 2 weeks time)
Aya
1 answer
PIA Management P.Pet Insurance Australia
Hi Aya, I'm sorry I haven't replied sooner I've only just been altered to this question.
No there is no waiting period on Routine Care Cover. Thanks, have a great day.
Chrisasked
If I had Major Medical Plan with 0 excess for my Staffy pup how much would I get back with her annual vaccinations & desexing
1 answer
PIA Management P.Pet Insurance Australia
Hi Chris. Thanks for reaching out. Routine Care Cover is included in the Major Medical cover and will assist towards routine care items that are essential to your pet’s health such as vaccinations, deworming etc.
$50 ANNUAL BENEFIT FOR ONE OF THE FOLLOWING
De-sexing
Micro chipping
Heart worm
Behavioural therapy
Teeth cleaning
Council registration fees
Alternative therapies
Prescription diets
Dew claw removal
Cremation or Burial
Dog training at a recognised training centre
ANNUAL BENEFITS FOR ALL OF THE FOLLOWING
$30 Vaccinations or Health Check
$10 Heart worm test or Blood screen
$10 FeLv/ Fiv test or urinalysis
$45 Flea/ Tick/ Worm control
ELIGIBILITY
For Major Medical Cover only
I hope this has helped. Routine Care also has no excess.
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PIA Management P.Pet Insurance Australia
Thanks, Janelle for your feedback and high recommendation. I hope your precious Frenchies are doing well. Sending a big PIA cuddle to them both. Have a wonderful day.