I chose the 'ultimate' cover as it states it covers up to $20,000 annually, along with the added routine care package, and pay $80.00/month. Unfortunately this insurance doesn't cover as much as they state, it only covers $250.00/year (including de-sexing, as they gave no money back for that). Whenever i ask why claims I made had a nil benefit they say it's exceeded the limit of coverage. I'm not sure what I'm paying $80.00/month for if it's not covering parts of my vet bills, especially if it didn't cover the de-sexing operation at all. I'll be shopping around for another pet insurance provider, if this is all you get from their 'ultimate'/best package, but until then I'm stuck with them.

Worst pet insurance ever paid for ultimate cove and my pet had an accident and had to be rusjed to the vet. Later on we were told that he wasn't covered for accident even though it stated in his policy it was. Stay away from Bupa pet insurance.

I have Bupa health insurance and pet insurance for Many years. The customer service you receive from Bupa health is fantastic and the cover they provide is excellent but Bupa Pet Insurance is the complete opposite. Bupa should be ashamed of the customer service Bupa pet (pet sure) staff provide. I wish I insured else where for pet insurance. I would not recommend Bupa Pet Insurance.

With the $200 excess per condition and other ways this insurance is really not worthwile. 90% of my claims resulted in nil benefits. Currently I have a claim for my second dog pending for over a month because he is healthy and they don't believe us that he didn't need to see a vet during certain time periods. Doing everything they can to stall and get us to go away instead of paying us. The tone of the emails we receive from is accusatory, as if we are trying to scam them when it is in fact us that appear to have been scammed by them. Being sent the same questions over and over again, our vet has sent documents to them 3 times and they "haven't been received". It is an absolute nightmare to deal with this company.

We had to claim a large expense for our dog and were happily surprised to receive a larger than expected refund . It has been worth having bupa pet insurance !! Our policy is certainly good value

They were generally polite and helpful when I had contact with them (never made a claim), however, price increases every year, which you expect, but then just recently they increased the premium by 25%!!!

That is just gouging, in my opinion, so I cancelled my policy and decided I will take responsibility for my dog and keep them all out of the picture.

Had a good experience with phone calls dmd explained online claims well. My claim was completed and refunded within two days. I was so happy with my BUPA Pet Insurance as Id never had a claim before

Claimed for my Cocker Spaniel surgery and some consultations. After my vet released the notes the payment for the claim as smooth and effortless. I submitted everything online and when I called them the operator was very knowledgeable and helpful.

I made a claim for my Great Dane online. I attached my receipts from the vet and vet notes for his condition. Was very simple to do. Within a matter of days I had the money that I was entitled to reimbursed to my bank account. The last claim I made through a specialist in Sydney a year or so ago was exactly the same. I am very happy with Bupa and I think their yearly rates are very good also.

I have had a few health issues with my fur baby recently and had to pay a large amount for her care. Bupa pet insurance was very quick in regards to paying me back 80 percent of the total amount back into my account. Making a claim is so easy to do online yourself through the Bupa web site. I highly recommended Bupa for your pet insurance.

We had quite a few issues the past year with our Beaglier. First a Ruptured ear drum, then removing a lump and lots of follow up appointments at our local vet as well as at Sydney Uni Vet Hospital. Our dog was well looked after each time but it was an expensive year for her. It worked out well for us this year, and having the insurance left us ahead $500 (as opposed to if we didn't have the insurance this past year).
Lots of paperwork to lodge, but once it's all done BUPA paid us very quickly.

Pleased with the service but the process was a bit daunting. The policy said he was covered but this didn't happen easily. A lot of paper work done by my vet. Why is claiming for pets not as easy as claiming for oneself?

Each claim requires paperwork completed by the vet. Should be easier for us and vet. Would like more paid back to us. I've been with them for 4 years and premium has increased. Phone support is offshore anr the staff werent familiar with basic pet anatomy.

This insurance is good value for our valuable pets but most of all it’s a sensible policy. Responsible pet owners are listened to and assisted so that their pets can be given the best care because animal care is so expensive. Communication is great, claims are quick and reasonable. After horrific experiences with other companies in the past I will always use BUPA.

I am very surprised at the service provided by Bupa Pet Insurance. My claims were easy to put through online and processed without any delays. I would highly recommend this insurance.