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Reviews

(1,174)
(304)
(74)
(62)
(242)
  • Value for Money
    4.0 (247)
  • Transparency
    4.1 (188)
  • Customer Service
    4.2 (249)

Reviewer Photos & Videos

  • More

Woof!!

published

The process was clearly explained and fair. The claim was quickly paid. Can’t ask for more than that.i would end this review now except they don’t accept less than thirty words. This is the only complaint I have with Bow Wow Meow.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

Judy G

Judy GSouth West, WA

Easy claim process after my dog was operated on to remove a twist tie she’d eaten.

published

I received the stated 80% refund quickly and without any problems.
The claim process was easy as well.
Definitely happy I took out cover with Bow Wow Meow, which had been recommended to me.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Judy, thanks for the review and glad your claims went without a hitch.

Susie

SusieSouth East Queensland, QLD

Very happy customer

published

Over the years I have had a number of pets and tried a number of insurers. I can honestly say that Bow Wow Meow is hands down the best.
Very easy to claim - my vet does it for me!
Very easy to understand and very prompt. When I first joined BW Meow I had a few questions after my first claim and the staff member who answered my questions was very good - very professional.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Susie, fantastic to hear. Glad all your claims have gone smoothly and thank you for the review.

John

JohnSouth East Queensland, QLD

  • 2 reviews

Everything I expect with Pet insurance

published

We unfortunately had to make a few claims for our Pet Shiloh. However, Bow Wow Meow let insurance has an easy claims procedure which is fast, efficient and claims are settled in a timely fashion.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi John, that is great to hear. Thanks for the review. Wishing Shiloh a speedy recovery.


Leo

LeoSydney, NSW

  • 2 reviews

Fantastic Service

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Leo, you are welcome and I hope your Dachshund is on the road to recovery after spinal surgery. Thank you for the review.


ScubaGirl

ScubaGirl

  • 2 reviews

1st claim - perfect!

published

Lodged our first claim after an injury to our dog. Claim paid promptly and as per policy. We have only had the policy for 10 months but will be continuing.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi ScubGirl, thank you for the review and good to see your claim was paid promptly.


Wayne

WayneSydney, NSW

Fast & seemingly efficient

published

After being with Bow Wow for nearly 2 years Im very happy with policy and Bow Wow to date. All claims have paid up to amounts indicated in my policy. Would recommend Bow Wow to any pet owner.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Glad to hear that Wayne. Thanks for the review.


Ann-Maree Rogers

Ann-Maree RogersSouth East Queensland, QLD

  • 2 reviews

Peace of Mind and then some ..

published

I've 5 pedigree large breed dogs insured with Bow Wow Meow. I've been with them for several years and recommend them to new puppy owners and other pet owners. Their claim process is usually quick, unless they need to investigate a new claim and research pet's health history. That can take a little longer, but they keep you informed of progress and work toward a quick resolution. I am a happy client!

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets5 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Ann-Maree Rogers. Appreciate the review and glad you are a happy client! Thank you.

Dee S.

Dee S.Perth, WA

First claim for an ear infection

published

Decided to ensure our tabby with Bow Wow after reading good reviews and chose the peace of mind plan.
We recently had to make our first claim due to our cat getting an ear infection. Our claim was initially declined due to showing clinical signs of a pre-exisiting condition but after The claim was reviewed they approved. I was very pleased with the way they handled my objection to the declined claim. They contacted me straight away and had it resolved within a day. I believe you don’t realise how good a company is until there is a problem and they have the opportunity to correct. I will certainly stay with Bow Wow insurance and use for a future furr babies.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Dee S, I am sorry you are disappointed. I am happy to send this through to the resolution centre for a second look. Please email [email protected] with your policy number and the above review. Thanks

Jessta

JesstaPerth, WA

  • 28 reviews
  • 1 like

Poster Company for why they say Pet Insurance is a rip off!

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance
Jessta
Jessta

Robert

RobertPerth, WA

Quick process. Get back what they say you will.

published

Claimed a few times for my cat and now once recently with my dog. My claims have been processed quite quickly each time and always got back what my policy said I would.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Good to hear. Thanks for the review Robert!


Koda Bear

Koda BearPerth, WA

  • 2 reviews

Payments

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2018
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Lyn1966

Lyn1966South East Queensland, QLD

  • 7 reviews

Thank Goodness

published
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Lyn, thank you for the review and glad we could assist. Really happy that your girl has made a full recovery and is back to her bouncy happy self.


So glad to have taken the plunge with pet insurance

published

I had looked around and chosen Bow Wow as it seemed like the best plan for my dog. Some people told me it was a waste, and to just save the money however I didn't want to have to come to make a decision about cost or my dog's health. I felt relieved when heard she needed to have major surgery, covering the vet bill was made a lot easier.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateOctober 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Social Team S.Bow Wow Meow Pet Insurance

We are so happy to hear this, and appreciate you taking the time to provide your feedback! :)

LMERR

LMERRMurrumbidgee Region, NSW

Don't pay 80% increase fees (as remove GST first) increased premium annually over 50% year on year.

published

Don't pay 80% increase fees (as remove GST first) increased premium annually over 50% year on year. Also treat all vet visits as different issues even when returning on a different day for the same condition.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Bow Wow Meow Pet Insurance
Social Team S.Bow Wow Meow Pet Insurance
Lucy

LucySouth West, WA

Peace of mind

published

Good value for peace of mind accident cover. Resolved claim in an efficient manner, very simple process to follow and received claim funds promptly. Insured with Bow Wow for over 11 years now.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Social Team S.Bow Wow Meow Pet Insurance

Hi Lucy, thanks for your review. We appreciate your loyalty and are so glad that you are happy with our service!
Kind regards, Lindsey.


Felicity

FelicityGreater Melbourne (Inner), VIC

  • 6 reviews

expensive for little value and big random price hikes.

published

Have been with for a long time (8+ years) however, get random price hikes- One just went up over $20 per month. Now in excess of $70 per month for one cat. Little value. Think we have done one claim where we got $500 back for a paralysis tick.
Process to cancel is horrendous. After a third call 1 weekend (not open), one 8:40 (went through it all.. but then the other team they wanted to put me through to doesn't start till after 9) 3rd call someone to organise the cancellation _ then had an extremely length process waiting on "hold" to speak to someone - this just played a "disclosure tape". Super inefficient process.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

I can't stress enough - Do not use this product.

published

I have just had my insurance claim turned down . No reason given other than the fact that my patella injury is not covered. Yet nowhere in the paper work is this disclosed.
This is a really expensive mistake for me - I just beg other people to please please not use this insurer! I have just paid $3500 out on vet care to not even have a properly worded letter sent on why the issue was refused.
I am currently now involved in having to take legal advice and contact the insurance ombudsman about this firm.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
3 comments
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

We are very sorry to hear that you are having these issues and we would like to investigate it further. Would it be possible to send an email to [email protected] with your policy number so we can do so? Thanks so much.

Bow Wow Meow Pet Insurance
Social Team S.Bow Wow Meow Pet Insurance

Sammy C.

Sammy C.Perth, WA

Monthly cost goes up $30 after first year

published

Great for the first year, but then without warning the monthly cost goes up $30. When I spoke to someone they said it would continue to increase every 12 months. Lol - I’ve gone elsewhere to insure my pup.

Claim MadeNo
3 comments
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi there Sammy. Yes you are correct that the costs to insure pets do typically go up as our pets get older, as does the cost of their medical treatment. You will find this is the case with every pet insurer unfortunately.

Sammy C.
Sammy C.
Bow Wow Meow Pet Insurance
Social Team S.Bow Wow Meow Pet Insurance

thomarms

thomarmsGreater Melbourne (Metropolitan), VIC

Pet Insurance that does what it should.

published

I chose Bowwow Meow because they seemed to have few complaints for non-payment of claims, and I haven't been disappointed.
Our dog was extremely enough to get cancer at a fairly young age and soon after we started the insurance policy, but insurer came through. Due to her cancer treatments, we've made a lot of claims. With one or two exceptions, claiming was easy, and claims were paid fairly promptly. Because of the policy, we were able to give her the treatment that she deserved, when we would've otherwise struggled.
On one occasion, a large claim took longer than average; I called their customer service team and it was resolved soon after. I plan to insure with them again.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Thank you so much for taking the time to post your review, and we are glad to hear that we have been able to help with costs in providing the treatment that your girl needs. We hope she is doing well now. :)


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Questions & Answers

Nicole J.

Nicole J.asked

I'm wondering if your insurance can cover after hour vet fee on public holiday.

1 answer
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Nicole, apologies for the late response. Yes, it will cover all eligible vet fees on public holidays or after hours up to the vet consultation fee sub-limit of $300 per annum.


Bernie

Bernieasked

Hello, I wish to cancel my two dogs' insurance policy. I have been very disappointed by the minimal refunds we have received and feel that your (and other pet insurance companies') advertising is a bit misleading when you claim to refund up to 80%. It was closer to 15% to 25% of the total cost of vet fees. Additionally, your PDS, on closer inspection, does not cover a range of conditions pertinent to my dogs. Can you please tell me how to cancel the policies?

Thank you, B

1 answer
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Bernie, I am sorry you feel disappointed. Just like most the pet insurers in the market, there is an annual sub limit of $300 on vet consults which is why you may not have received 80% back. There are a few other sub limits, however, most of the conditions we cover will go up to 80% of the annual limit. Please email [email protected] to cancel your policy. Thank you.


Sture.E

Sture.Easked

Do you have third party liability insurance

1 answer
Bow Wow Meow Pet Insurance
Bow Wow M.Bow Wow Meow Pet Insurance

Hi Sture.E, no we don't. We have not had much demand for this.


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