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SharonSydney, NSW
- 3 reviews
Great service
I've been with PIA for 4 years and they are always great to deal with. They always paid on time and never caused me any issues. I highly recommend them.
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LHJ83Perth, WA
Quick and painless
The claims process is pretty straightforward, it’s all online, as long as you have all the information to attach then the process is quick, you will need the vet history included not just the receipts, but once I had submitted the claim, it was reviewed and paid within 4 working days.
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Mr Mrs MMetropolitan Adelaide, SA
- 2 reviews
Easy and quick to submit and get payback.
We have had pet insurance for our fur babies from day one. So glad we did, otherwise we would of been looking at a vets bill in the $$$$! The claim was handled with ease and in a timely manner. Thank you PIA.
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Ying L.South East Queensland, QLD
Worst Pet insurance company! DO NOT GO WITH THEM
We been with Pet Insurance Australia for over a year. We are on our second year and paying for 2 dogs. We were told over the phone we could cancel at any time as that’s how we signed up with them. We made a claim this year for one of our dogs as he had surgery. Paid 1150 for our surgery and got 600 back from PIA. Our plan is suppose to cover 80% with $100 excess. Even though it was the one surgery where they cut out 3 lumps, they charged $300 excess because they are different types of lumps. We did not complain about this, we just thought that ...Read more
for what we pay is not worth what we get back so we requested to cancel. They stated if we were to cancel we would have to pay the entire claim back to them, or pay until the end of the year and not be covered during this time. How does that even make sense? They said we are in a 12 month contract but yet was told that we can cancel at anytime. We been with them for over 12 months But yet we are still required to pay another 12 month Period but not be covered. I never write reviews, but I am so disappointed in PIA and hope to help someone make a informed decision before deciding to go with them. I highly recommend to either go with someone else, or do up a savings account for your pet/s unless your pet is a high risk pet, I would do some research on other pet insurances and stay AWAY from this one.
1 comment
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Liz BGreater Melbourne (Inner), VIC
- 3 reviews
Very happy with the value
We hoped we wouldn’t ever use it but our lab puppy had eaten a mince pie that someone had dropped on the floor and which he’d scooped up in a millisecond. Lucky for us the incident revealed he also had a liver infection, which wasn’t obvious as he was his usual spunky and hungry self. We would have been thousands of dollars out of pocket without the insurance. The hospital lodged the claim for us which was a relief at the time but when we went to lodge the second claim the process online was straightforward anyway. We had not had a dog before a...Read more
nd only been with PIA for about a year and weren’t sure whether insurance was really needed- but we’re grateful that we had it. It’s good value and with monthly deductions it’s affordable for us. Hopefully we won’t need to claim again.1 comment
PIA Management P.Pet Insurance Australia
Thanks, Liz for sharing your comments on PIA. I hope your puppy is doing well? Sending your lovely Lab a big PIA cuddle from the team. Have a great day.
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DannSouth East Queensland, QLD
- 13 reviews
- Comprehensive Cover
- Verified customer
PIA came through when we needed it!
We have had PIA Comprehensive pet insurance for a couple years. Our four year old Bulldog had to have surgery for an adenocarcinoma in her upper chest, which added up to ~$1500.
We placed a claim with PIA, which was a relatively painless online process (only made complicated due to COVID-19 situation making them unreachable by phone, but that's no fault of theirs really), they engaged the treating vet and took care of the rest. A week later, we got just over $1000 back (80% back minus excess/deductable) deposited into our nominated bank account.
Very happy with PIA's customer service and would recommend to anyone.
1 comment
PIA Management P.Pet Insurance Australia
Thanks Dann for taking the time to post your review. I hope your precious girl has made a full recovery and is doing well? Have a lovely day.
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Very impressed!
After finding out our puppy needed operations on both of her elbows we were very stressed about how much it was all going to cost. Luckily we were with PIA and they covered 80% of the costs. Thank you PIA!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Reet for taking the time to review PIA. I hope your precious pup made a full recovery from her operations. Have a great weekend.
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- Comprehensive Cover
- Verified customer
Very easy to deal with claims
Our cat was quite ill and there were several rounds of vet procedures and medication. Once everything was done our vet gave us the records needed to file a claim, and PIA was able to process it without any back-and-forth for more records. I'm very happy with the process, and the overall outcome now that the cat is better!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Dan for your review. That's great news that your cat has made a full recovery. Have a wonderful weekend.
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TrevorSouth East Queensland, QLD
- 3 reviews
Really Impressed - Not only once - But twice!
We have had two pets covered under Pet Insurance Australia, and both times my claims experience (which is actually what's important!) was brilliant. We claimed for a major operation for our dog, and also for the emergency treatment for our puppy who ate a bone.
Id unreservedly recommend these guys as incredible - the claims process takes 2-4 weeks for resolution, but easily able to say i have been unexpectedly pleasantly surprised. also - being able to buy online and claim online etc is a plus.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Trevor for your feedback and review. I hope your dogs are doing well and both recovered? Sending a big PIA cuddle to them both. Have a great weekend.
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RemusWheatbelt, WA
No fuss
What an easy claiming procedure. Just follow the laid down steps and if you satisfy your coverage requirements then the claiming procedure is a quick with no fuss. Extremely happy.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Remus for your review on PIA. I'll be sure to pass this over to my claims team. Have a great weekend.
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Best pet insurance!!
PIA have been great when we made our first claim! They were helpful and quick to respond with our claim processed within days. Highly recommended for pet insurance!! Don't waste your time with other companies.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Martin for your lovely words and review. I hope your precious pet is doing well? Have a great day.
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MichelleSouth East Queensland, QLD
Fantastic Would be lost without it
I have made numerous claims, and all have been approved easily with no fuss
Have used the GAP process for lots of the claims and would be lost without it.
No more outlaying large amounts of dollars
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Michelle. that's so wonderful to hear that the GapOnly service is working so well for our customers. Have a wonderful day.
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HowardWestern Australia
Pet Insurance Claim
The Vet actually lodged this claim for us. The process was quick and easy and there were no issues. Great value and good service. Having canvassed many options I would recommend to anyone.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Howard for your review and high recommendation. Have a great day.
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Tanya W.Western District, VIC
Very reliable, I would highly recommend.
PIA have been amazing. I would highly recommend this company.
We had our fair share of health issues with our pup and they came through every time, except for pre-exisiting, so I would suggest when you buy a pup, you buy pet insurance from the beginning.
The claim process can be done online and also lodged through your vet.
It generally takes a couple of weeks to receive payment. You can choose how much cover you want and adjust the premium accordingly.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Tanya for taking the time to review PIA. I hope your pup is doing well? Have a wonderful day.
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caliahmiieSydney, NSW
Good insurance for your little pawchild
Been very happy with their customer service and claims process is so easy and simple. I dont have to do anything! My poor girl has had a couple operations and PIA has been there to help with anything needed.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Caliahmiie for your review on PIA. I hope your wee girl is doing well? Sending her a big PIA cuddle from the team. Have a lovely day.
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Find out how Pet Insurance Australia Comprehensive Cover compares to other Pet Insurance
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PhilPerth, WA
The most reliable and effective insurance policy I've ever held.
I can't speak highly enough of PIA. They are quick to pay on claims, have a great policy that covers so much, online portal is simple and effective, customer service is great. I'm typically skeptical of insurance, but PIA is 100% reliable.
They also provided some flexibility and waived some policy fees for me as a loyal customer with 2 x policies during the COVID-19 outbreak, major credit for that and a great way to build loyalty.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Phil for sharing your PIA experience with Product Review. I'll be sure to pass this over to the pet-loving customer service team to brighten their day. Have a wonderful week.
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Great care and customer service
Excellent service and follow up for our dogs issues.
Very convenient that we pay only the difference in our bill at our chosen vets practice. would recommend to all pet owners.
1 comment
PIA Management P.Pet Insurance Australia
Thanks David for your review and high recommendation. Have a great week.
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Fantastic service.
Have claimed various times over the past years with nil concerns. Uploaded required documentation for my claims and payment received in days. Highly recommend. Easy to use online and will continue with my cover.
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Marcia for sharing your PIA experience. Have a great week.
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lyndaMid North Coast, NSW
- 2 reviews
Outstanding!
I am delighted with my PIA policy! It was simple to set up. All claims lodged have been acknowledged very promptly and claims paid equally promptly. I have been with PIA for approximately six years and have made numerous claims. It has certainly removed anxiety regarding our dog's (Wilbur's) health care. I have genuinely and enthusiastically recommended PIA to friends and other dog owners Wilbur and I come across and chat to on our daily walks. Highly impressed!
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Lynda for sharing your PIA story. I hope Wilbur is doing well. Have a wonderful week.
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SamgalGreater Melbourne (Outer), VIC
- 2 reviews
Claim issue
We put a claim in which I thought would be simple process, they requested I upload the medical report which I did, then 3 weeks later I received a letter asking for our dogs complete medical history. I'm sure this is a tactic to delay paying the claim or they hope that we will forget about it and put it in the to hard basket. The medical report I submitted should have been sufficient as the pup is only 6 months old. We are now looking for another provider.
2 comments
PIA Management P.Pet Insurance Australia
Hi Samgal. I'm sorry to hear of your frustrations with your claim process and I'd like to get a supervisor to take a look and reach out asap. Can I please grab your policy number? Thanks
Policy # PI10495610
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Questions & Answers
Fionaasked
I have the Comprehensive cover for my Dachshund since the beginning of February 2022 and I wanted to know if IVDD is covered if my dog has not shown any signs prior commencement or recently?
2 answers
Hi Fiona just call them and ask them..
PIA Management P.Pet Insurance Australia
Hi Fiona. IVDD (Intervertebral Disc Disease) is generally coverable under the illness portion of the policy.
The policy does not cover any Pre-existing conditions prior to the policy commencement or any signs or symptoms that have occurred during the Waiting period.
IVDD (intervertebral disc disease) is also excluded on any accidental injury cover (so make sure you read the PDS and ensure you understand exactly what your precious pups are covered for and what your policy allows - you can find this here - https://www.petinsuranceaustralia.com.au/important-notices/
PIA's assessment of known issues with specific breeds (e.g. bad backs) are taken into account in the premium calculation. IVDD is covered in our Major Medical Policy. Hope this helps.
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PIA Management P.Pet Insurance Australia
Hi Ying, I'm sorry to hear of your disappointment with your policy. I'd love to help and put you in contact with a supervisor. Can I please grab your policy number? Thanks, have a great day.