Reviews

  • Product Quality
    4.7 (250)
  • Return Claim MadeYes (10) · No (243)
  • Shipping
    4.4 (207)
  • Customer Service
    4.8 (17)
  • Warranty Claim MadeYes · No (289)
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Kimberley went the extra mile to find a manual I wasn't able to find online. Excellent service.

published

Very satisfied with the service I was provided. Highly recommended.



  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Onyacase79
Onyacase79South East Queensland, QLD
  • 4 reviews
  • 1 like

BEST FITNESS COMPANY TO DEAL WITH

published

Hands down one of the best companies ive ever dealt with. From the get go to the sale & aftercare!! The products are awesome & great quality & the pricing is very affordable!! Ive bought most of my equipment from these guys for my studio & will continue to only use them. What i wanted was great customer service, products, information & aftercare & I definitely got that with gym & fitness!! I highly recommend them!! Big shout out to Levi from sales for always going above & beyond & also to Dando for my latest purchase!!!

  • Product Quality
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  • Incentivised Review No
  • Warranty Claim MadeNo
Gym and Fitness
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Awesome introduction, product, and follow up activities

published

Very detailed introduction on the website, excellent sales and service.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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Great treadmill and the service was great. Super fast delivery.

published

Site was very easy to navigate to what I wanted and the products are good quality. Have no complaints about the treadmill I purchased. Customer service was awesome via email and the phone as I had a few questions.

  • Product Quality
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  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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G3 Purchase

published

I bought items from 4 different gym suppliers and these guys were by far the best to deal with. Offered a discount on a few items, delivery was easy and clear, responded immediately to an issue and corrected it. Worlds different then the other mobs.

  • Product Quality
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  • Incentivised Review No
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Professional support and knowledge

published

We purchased an air bike and received in great time during COVID lockdown. After some heavy use we noticed a part was becoming loose after every use and contacted Gym and Fitness. They replied quickly and professional and sent out a replacement part with instructions. They even offered professional technical support in order to rectify the issue. Over all I am thoroughly pleased with the professional support provided and would highly recommend them.

  • Product Quality
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  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Great service

published

Great overall experience. Good website > helpful sales staff to determine best solution > friendly admin staff to process payments > informative & proactive team to coordinate delivery > and finally, a quality/professional installer. Really happy with our purchase.

  • Product Quality
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  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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j w.
j w.South East Queensland, QLD

g3 all in one trainer

published

A+ all round easy website to navigate even better customer servis, well made would buy from again

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  • Product Quality
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  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Riccardo Brigante
Riccardo BriganteMetropolitan Adelaide, SA

Great experience

published

Great communication from Gym and Fitness during the purchase and dispatch process. Very quick arrival of equipment, happy customer that will return.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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David
David
  • 2 reviews

Great customer service!!

published

Ordered a leg Extension machine. Arrived without a small part but this was quickly rectified by Adam and his team.
Machine is a very solid build and will help with my knee rehab.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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Shilpa Hemant
Shilpa Hemant
  • 2 reviews

Online Gym shopping

published

Very easy to browse the site and check out. Everything delivered on time and very happy with customer care. Products are delivered in perfect condition and they are quality. Just waiting for an opportunity to get more things.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Great customer service

published

THe gym floor mattress was very good. I have ordered a couple of times the gym flooring from Gym and Fitness. As of recent, one of my courier was missing and I called Gym and Fitness. Their staff was very friendly over the phone and through email communication. I finally got the issue solved with the facilitation and support from Valerie.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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Mick
Mick
  • 2 reviews
  • 1 like

Fantastic online support, customer service and products

published

After reviewing items online I gave G&F a call. I was connected to the Adelaide Showroom. I have dealt with both Isaac and Damian for purchases in May and July.

Both guys were knowledgable, polite, and eager to answer all enquiries. Quotes were sent through promptly and delivery from Qld to Melb was only 3 business days! (for 500+ Kgs)

All the Force USA gear is easy to put together and built tough. I'd highly recommend G&F to anyone. My first purchase from G&F was back in 2014 from the Melb showroom (sadly gone now). They were great then and fantastic today.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Excellent product and service

published

Great web site, excellent product and great customer service!! I have built a home gym with Force USA product and all form gym and fitness. I will keep buying from them. Awesome work guys !

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Great value - Great Service - Great products

published

I wanted an exercise bike for my wife, with a really comfortable seat. I was shown the ideal bike, but it was not in stock, so they sold me the floor stock for a really great price and got me on my way as I am from out to town and needed something quickly. I was super impressed with the range and products knowledge and the great price really capped off a great experience. I absolutely recommend Gym & Fitness to anyone looking for gym equipment.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationGold Coast - Molendinar
  • Warranty Claim MadeNo
Gym and Fitness
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Georgina Delany
Georgina Delany
  • 2 reviews
  • 1 like

Quality products

published

Online experience was very easy to navigate.
Our son was over the moon with the bench and weights he received for his birthday. Easy to assemble and top quality. Excellent customer service and follow up.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
Georgina Delany
Georgina Delany

Much appreciated

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Glen
GlenMetropolitan Adelaide, SA

Force USA R3 Rower

published

Great experience from sales to delivery. Order came with 7 days to an interstate location. Quality product and easy to assemble. Will by from Gym and Fitness again.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationAdelaide
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Bix
BixGreater Melbourne (Inner), VIC

Great products and service.

published

Very easy process, product arrived within a few days and although an item was missing, customer service was great and quick on addressing the issue. Overall, very happy with the experience.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Great customer service

published

Purchased a 2nd hand leg press on Facebook to find it was missing a few parts. After ringing around multiple companies that couldnt help me I got onto gym and fitness who were able to source my parts and get them sent out pretty quickly. The customer support and effort they went to to ensure I could get my machine back to its full function was very impressive. Because of this positive dealing I went through these guys to order a large order for my commercial gym space which I am really keen to receive. Great work Gym and fitness crew

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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Dan
DanWestern District, VIC

Power block dumbbells

published

Choosing and ordering was easy and the staff treated me with courtesy and respect. I will be a returning customer in the future.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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mell646
mell646
  • 3 reviews
  • 2 likes

Equipment great quality and customer service above and beyond

published

We had the pleasure of being looked after by Tibaut. He was so friendly and accomodating with our order and making amendments as needed.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
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Brad.
Brad.Metropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

First class shopping experience

published

I called to make an enquiry on a spin bike (Schwinn IC8). The phone was answered quickly, the sales person answered all my questions, they transferred me to the QLD Branch so I could purchase using AMEX and the bike arrived within a week. I still actually can't believe how fast it arrived. And it's great.
Note to Schwinn - please design some environmentally friendly packaging!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Giles C.
Giles C.Watson 2602, ACT

Great products, good customer service

published

I pre-ordered a pair of Powerblock Sport 24s, Sport 50s, and Sport EXPs up to Stage 3. The dumbbells took several months to arrive, but this was out of Gym & Fitness's control. The Sport 50s and EXPs work really well for me when combined with 1.25lb and 2.5lb magnetic add-on weights. I realized that the Sport 24s wouldn't work so well for me (due to the 3lb increments), and Gym & Fitness honoured their 14 day change of mind refund policy. Overall am I very happy, the only minor complaint being the long wait time.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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Amazing service

published

Gym & Fitness were a great to deal with and no question I had ever seemed like too much trouble. Can’t fault the service from Gym & Fitness. They made the sale go through so easy and delivery was very fast :) Highly recommend.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Gym and Fitness
Adam G.Gym and FitnessSend a private message
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First class products and customer service

published

I've bought equipment a couple of times from Gym and Fitness and been very happy with the quality. On the second occasion there was a mistake made with one of the products. I spoke to Matthew who not only resolved the problem in minutes, but had the correct product on its way the next day. I wish all my interactions with customer service were this professional.

  • Product Quality
  • Incentivised Review No
  • Warranty Claim MadeNo
Gym and Fitness
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