Hayward TigerShark

Shared the pool size, shape, surface and surrounding plants with the pool shop and purchased the TigerShark QC at their recommendation; Pool and Spa Warehouse (Penrith), yes, I was stupid.
Initially covered the majority of the pool surface to about 90% so was happy with the coverage. The performance on the floor and the walls was good BUT it did not last too long before the cleaner cleaned the same half of the poor and would only do the shallow half partly a couple of times in either cycle. Spoke to the shop and they said it was the "pool shap

Cleans pool ok but didn't like shallow end. Broke down a lot over it's 6 year life and became uneconomic to repair. Cable twisted and power unit stopped working. One wheel broke and track had to be replaced twice

I have spent two years and have had the rep out to personally look at what was going on. Have swapped it out 3 times to try other Hayward cleaners and while the Tiger Shark was the best they had I have decided to replace it has it only seems to want to clean the deep end of the pool and never comes up to the shallow end. Under powered and can barley climb the walls with a fresh filter, after 5 minutes stops climbing the walls.

The power supply unit died on its third birthday. (20 days outside of warranty).
Unable to repair, the purchase of new power unit at a cost of $750 was the suggestion.
My first pool cleaner lasted approx 15 years and its replacement about 10 years.
Hayward Tiger Shark ($1690) was highly recommended by pool shop owner barely made it to 3 summers.
Amortised over the usefull life, Hayward products just don't stack up and people should steer clear of them.

Worked poorly, didn’t clean as well suction cleaner that it replaced and electrical failure a month outside warranty. No backup and no support very frustrating. I gave up. Don’t touch this product.

I had the aquavac 500 and was extremely happy with it until something went wrong 18 month later (to bad because it was an excellent robot). They told me they had a lot of issues with it so they gave me the TigerShark Qc and like bloody fool I accepted the offer and "Oh, boy! " what a peace a JUNK. I will never spend one dollar with HAYWARD again but I guess the Joke is on me.

I purchased this 2.5 years ago, loved it came with a 3 year warranty. After 6 months it died, it was repaired. It worked once, it died. I took it back and was told dont leave it in the pool too long, so it was repaired and I used it once and it died again. This time I was told dont leave it out of the pool or in the sun too long. I used it once and it died AGAIN. Its still within its warranty but Im probably better off throwing it away. If you can afford to buy one every 6 months then its epic, but after its failed it will never be the same. The blue filters are a good investment too.

Sorry Hayward, the product doesn't match up to your marketing. The machine has broken just after 3 years of well-maintained use (requires a new motor). Repair cost exceeds $1200, and the response from Hayward is a polite 'tough luck'. Sold as a high-end robot, the durability is anything but. My recommendation is to steer clear and buy according to reliability.