Rang to check up on my limits and also to understand what my policy now was as I have been a member for well over 35 years

Staff polite easy to understand. And answers every query I had easily.

I didn’t respond to several requests for information and could have lost privileges. Once I realised my error I contacted Vesna who solved my problem completely and quickly in a friendly manner.

With our family cover, our whole family get total dental teeth cleaning done every 6 months with no out of pocket. Prevention is better than cure. Plus other claims easy!

Great cover & price. I love using the app for claims & to manage my account. Enquires on the phone are quick with wonderful customer service. I’ve never had any issues with them.

I’ve been an HCF member for like 10 years and I’ll continue being an HCF member. They’re simply helpful and good health fund provider. I’d recommend them to my friends.

Wife went to change from Bupa to hcf as their product seemed better. When signing over on the phone was told they will match Bupa policy at a cheaper rate and also no waiting period to make a claim. When reading through the policy it turns out we were misinformed and there was a waiting period to make a claim. We opted to pull out through their 30 day cooling off period within the first week. It's now close to 6 weeks on and we ask what is happening whith our refund, and each time they say will be done within 2 weeks. I called them yesterday and they now say within a week, I said they will have to put up with me constantly calling them until it's done even if it's a dozen calls a day. Wouldn't recommend these time wasters to any one.

My level of cover is exactly what I need and for the right price too!!
Every time I have had to call HCF the wait time was quicker than expected, the staff are friendly and very helpful. I have recommended HCF to all of my friends and family.

Hector was exceptionally helpful, knowledgeable and efficient with a warm and welcoming manner when I telephoned to enquire about returning to HCF from CUA.
His professional and personable communication is truly exemplary and certainly 'sealed the deal' from my perspective.

I called with an enquiry and the staff, and although it was a 20 minute wait on the phone once the call was answered staff were very welcoming and understanding. My enquiry was sorted and staff member was very thorough with their service.

Never had major hospital claim but everything else has been good and the value compared to others has been good. With HCF for 10 years with family hospital and extras.

We went through a hard time financially and HCF were very understanding and we worked out a way where our policy did not get canceled. So friendly and understand at such a hard time for us.

You can't claim all services online... they force you to post them! 2022 and you're forced by a company to post.
I will be sure to change health insurance providers.

I have been with HCF for Decades, and they have never let me down or disappointed me in any way. I and my grown up family share the same opinion on HCF as a provider of choice.

Signed up to HCF as they seemed to have great coverage for a great price.
I received a competing deal from my old Insurer Westfund which was better, so I cancelled the HCF policy 1 week later. I had my current insurer send through the confirmation transfer email, I called a week later to confirm it was received which it was, and have now made 3 follow up phone calls just over a month later to get my policy cancelled and refunded. Phone operators continue to tell me to wait 7-14 days which I have done, but this is getting crazy. Wouldn't go with HCF or recommend HCF to anyone. Definitely check out Westfund, they have done right by me from day 1 and give you straight forward honest answers.

HCF are the best Insurance company. Pricing is good, customer service is excellent, very helpful. I would recommend and have recommended HCF to my family and friends. Couldn’t have asked for a better cover.

They are easy to contact, I live in a country town and don’t find it hard to find a dentist or physio that are affiliated with HCF, and the team also have a great understanding of my needs with a chronic illness.

HCF is truly one of the best and the most comprehensive coverage for the amazing low premium. The claims have always been very prompt. This is a true non-profit company.

Hcf ever since joining has provided myself with great service with a friendly and genuine approach whilst offering the great services and having a great range of options to suit different lifestyles.

No regrets since swapping over from my previous fund and would recommend to anyone and everyone to join!

I recently contacted HCF to discuss my cover. The person that answered my call was well informed, friendly and a true professional. I chose this NFPO years ago because it returns more to members and given my latest experience I can see why it is the 2018 Canstar winner. Keep up the good work!