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HCF Pet Insurance - Pet Premium
KMTGreater Melbourne (Inner), VIC
- 5 reviews
- Pet Premium
- Verified customer
Groundhog Day
I have been with Manchester Unity since 2011, now taken over by HCF. My policy came with a special condition called No Claim Reward. Essentially, if you don't make any claims, they will reward you with $75.
Yet, each year, I have great difficulty in getting this reward. It requires hours on the phone each time. It seems they don't recognise or understand their own policy at all, and it is very painful to have to explain their own policy terms to them every year. Today, when I called, the first call centre person decided he will transfer me back...Read more
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HCF T.HCF
Hi KMT
Also please mention “Product Review” in the subject of the email. Regards HCF TeamWe are sorry to hear about your experience.
Can you please email us your membership details to us at [email protected], so that we can look into this for you.... Read more