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88 questions from our users

Margaret

Margaretasked

we have just returned from being away on holidays for 4 weeks and our ice maker does not seem to be working. We obtained a small amount of ice 3 hours after return by no more. Can any one help with suggestions please.?



No answers

Petra De klerk

Petra De klerkasked

The white lock thing between the two doors does not close by itself anymore. Now I have to push it close. It also look like the door with the water dispenser is a bit higher than the other door. Can anybody help please?

No answers

Aleca R

Aleca Rasked

I've not long bought a new Hisense fridge freezer & have a non plumbed water dispenser...Lovely you'd think BUT the water is so slow to come out...is this normal or do I need to ring them?

3 answers
Jim L
Jim L

I am looking for the answer to this as well have you found the answer?

True Blue
True Blue

I would ring them - this is the first fridge I’ve had with a water section, so we’ve had nothing to compare it to. I feel for the size of the nozzle, our water comes out nicely. Hope they solve it for you.



Reg
Reg

Take out he dispenser and lower it back in again. This usually happens when the dispenser is not aligned correctly. We’ve had this happen a few times.


Sha R

Sha Rasked

Hi I have the hisense french door 630l I turn it on for the very fist time and its so noisy. The compressor is very loud is it normal for a new fridge to have such kind of noise when turnes on for the first time?

No answers

Willsy

Willsyasked

My fridge came up with a H3 code, any ideas?

No answers

Bel

Belasked

My new fridge does not seem to seal properly, there is no suction to keep doors closed. Have set up according to instructions. Any ideas?



1 answer
Kaz
Kaz

Hi
We have the same issue
Any resolution


keith

keithasked

i have had our new hisense fridge freezer for two days our ice maker made ice the next day but know it is not making ice any ideas please ??

1 answer
Kyle K
Kyle K

The same exact thing happened to ours and I’m struggling to find answers.


GAgik

GAgikasked

Does anyone had a problem with display? As we had our fridge installed when the door was opened display turned on. This couple days I noticed that it is not turning on, but as you touch the panel its turning on. Thanks

1 answer
True Blue
True Blue

Ours does this, I’d say it’s an energy saving thing.


Denise M

Denise Masked

Hi i have a,hisense fridge freezer the one with the 2 bottom drawers for the freezer i keep seeing tiny dents on the outside of the drawers dont know how this is happening anyone else have this problem?

1 answer
richard
richard

Hi Denise
i don't seem to have this issue,if you are getting dents, it means they must have been caused by some sort of impact,i would try and trace from the dent back to see what is hitting, its the only way a dent can occur-by some sort of impact
wish you luck
Richard


Conor123

Conor123asked

What year was it first made?

No answers

Moyra

Moyraasked

My Hisense HR6SBSFF610SW water dispenser won't switch off, it has been fine for the last year but yesterday it still trickles when the dispenser lever is left to go back, it doesn't go back fully and it flooded the floor, anyone else had this problem and how do I fix it? Thanks

No answers

Elaine H

Elaine Hasked

My fridge alarm wont stop ringing.Its a hisense with the freezer on the bottom
Nothing is obstructing the doors .I even unplugged it thinking it would reset but nope
Any ideas?It a little over 1yr old
Also the company number posted doesnt have enough numbers one number missing

3 answers
Verity Y
Verity Y

We had the same problem with our Hisense not long after we bought it. As we were still within the warranty period, an engineer fixed it for free. It was something like a loose wire connection. The wires are situated at the top of the door in the hinge.

Unfortunately a few years later, it’s happened again. This time we are out of warranty and have to pay £89.99 for it to be fixed.

Verity Y
Verity Y

As an update I just fixed this myself! I remembered the loose connection and where the engineer worked on it last time. UNPLUGGED THE FRIDGE FIRST OF COURSE. Stood on a chair and took a look - the top of the door has covers that unclip - two long ones and one small one over the door hinge. pulling them back revealed a bunch of diff coloured wires. It was clear the purple and green wires were completely severed. I stripped and reconnected them, covering them with insulation tape. Turned the thing back on and lo and behold the awful beeping has stopped. It’s like music to my ears as it’s been driving me crazy.

Tracey
Tracey

Im having this problem to fridge only 18 monthd old Bought from Chrisco 2016 dont know how long warranty lasts


Michelle C

Michelle Casked

Is the water dispenser meant to just trickle out?

1 answer
Kruckfamily
Kruckfamily

Yes I think so as ours is the same. Perhaps they did that to limit the amount of water that would spill out if a child played with it, or in case the rubber seal ever failed (?).


Nandipha

Nandiphaasked

Hi
The freezer is over freezing even on low setting. and my my big drawer in the top part is freezing
Any ideas?

1 answer
True Blue
True Blue

1 year old reply coming - anyway, I noticed ours did the same so, I took a rubber strip off the top (it actually kept coming off) and that allowed the freezer to shut properly therefor not freezing up inside.


Meredith

Meredithasked

We have Removed our Water Tank in our HR6FDFF630S model fridge to Refill. Now we can't get the Spout to go back in to the correct position to use. Any help?

2 answers
True Blue
True Blue

HI - I've not had this happen before - tho we mostly refill the tank while it's in the fridge.
I would google till I found a solution if that happened to me.
Sorry I can't offer more.

Stefan29
Stefan29

Hi there. Yes we had the same problem before, we then noticed there was small stripes of sticky tape from the packaging still attached to the tank. We also found out that the nozzle on bottom of tank wasn't properly screwed on so that the tank didn't slide all the way down to click in. It will also take some hard pushing to get the water back in position . After that we never took the water tank out again instead we just filled it up with a bottle . Good luck


Paula

Paulaasked

Is it normal for the outside of freezer to be really hot?

2 answers
karen55
karen55

Ask the maker. I just bought one

Jacko
Jacko

What temperature do you have it set to?


Kay

Kayasked

How do i unlock the child lock plz?

1 answer
Bill R
Bill R

If its like samsung you press and hold the fast cool and fridge buttons for 3 seconds. they show a small line between the two


Karen

Karenasked

Hi, I have a Hisense RS696N4II1 and our ice dispenser has stopped working - water is still working ok. Any ideas on how I can get this working again please? thank you. Karen

1 answer
karen55
karen55

You need to contact manufacturer. I bought one, I'm not a seller of one


lynne

lynneasked

the temperature control on the front of the fridge door has stopped working any ideas how to fix this please?

3 answers
karen55
karen55

You'll have to ring the company. I bought a fridge, I font fix them sorry

Willy
Willy

Fan running for a short period. Cooler not cooling. Pannel show 4 on the cooler sie -23 °/c on the freezer side

Anadz
Anadz

I get the same problem !
Any ideas to fix it, please ?


sharon c

sharon casked

I have just moved & had my fridge in storage for 6 months. the freezer is working but the fridge doesn't seem to be cooling. Any help?

1 answer
karen55
karen55

Contact the company


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