Hoselink Retractable Hose Reel 3300 Series Questions & Answers

Hi there, we have all our prices on our website and also if you ever have any questions our friendly customer service team are always happy to help. Our 30m retractable hose reel is $229. Kind regards, The Hoselink Team

Hi Bob, thanks for taking the time to ask us a question. Firstly, can you please check that the Flow Controller on the end of the hose is fully open? This is a green fitting with a yellow lever. It controls the flow and can shut off the flow completely so can you firstly please check this is open and allowing the water to flow through? If you have checked this and it is open, can you also please check the hose for any kinks? I would also take off the spray gun and see if any water is flowing through up until that point? Can you also please check to see that there is enough water flowing from the tap? If you have checked all these things and they appear to be fine, then can you please email us a video to [email protected]? Kind Regards, The Hoselink Team

Hi Max, thank you for getting in touch! As long as the brick is at least 70mm deep then this will be fine to mount the hose reels on. The wall bracket has been engineered to suit the weight as the hose reel, therefore as long as it is mounted correctly and in deep enough material then it will work fine.

Thanks, The Hoselink Team

Hi Jarrod, thanks for getting in touch!
You can easily remove the hose end connector, just make sure you use boiling water to do this. If you watch the video on this link it will help: https://www.youtube.com/watch?v=JOY7HyWH_C8

Then you can simply cut the hose down and refit the connection. Just make sure that you don't cut the hose too short as you will want a bit of slack for when the hose reel swivels on the bracket!

Thanks, The Hoselink Team

Hi Craig, thanks for taking the time to comment regarding the hose reel tension. It should be absolutely fine to re tension and we do have a document showing how you can do this. If you contact our team on 1300 554 688 or alternatively email [email protected] one of our team will be able to assist you! Kind Regards, The Hoselink Team.

Hi Terri, thank you for your question. As our retractable hose reels are spring loaded the springs do need to be set quite tight to ensure that the hose reels retract fully. Of course the spring tension should ease over time. However if your mother continues to have problems over the next month or so then please let us know and we can look at getting the hose reel back and reducing the tension but we will only be able to do this a small fraction to ensure the hose continues to retract.

Thanks,
The Hoselink Team

Hi Karl, happy new year!

Not something we generally have any problems with, the only noise you will hear when pulling the hose out is the clicking noises from the locking system.
However overtime the lubrication can wash away from the o'rings located on the leader hose which are super easy to re-lubricate you just need a parting tool to remove the circlip and that's it!

Thanks, The Hoselink Team

Hi Ron, Happy new year!

Thank you for your question - you can mount the hose reel onto hebel as long as it is at least 70mm deep to accommodate the screws we provide with the hose reel setup. If you find that the hebel is not deep enough then we recommend putting a timber backing plate between the bracket and hebel surface to provide a more stable fixture.

Thanks, The Hoselink Team

Hi Mary-Lou and happy new year!

Thank you for your question - unfortunately at this stage we don't have any mounting poles available but this is something we have been looking into therefore we should hopefully have something suitable in the near future.

At this stage your best option would be to use a timber post which is at least 110mm wide and 70mm deep to accommodate the screws for our wall bracket.

Thanks, The Hoselink Team

HI Louisa, thank you for getting in touch! Sorry you are experiencing issues with your hose reel not retracting fully.

If you haven't been through the troubleshooting yet, we would recommend calling our team on 1300 900 617 whilst you are standing by the hose reel and then we can run through a few steps and work out what the problem is.

Thanks and hope to hear from you soon. The Hoselink Team

Good morning, thank you for your enquiry.

The 30m hose reels are available for $227, however we do have additional lengths in either 15m, 20m and 25m.
Included in the package is:

- Pre-Fitted Hose ( Your choice of 15,20,25 or 30 metre lengths)
- Generous 2m Leader Hose
- Hoselink Hose Fittings (Guaranteed to NEVER burst off your hose)
- Premium Metal 7-Function Spray Gun plus Swivel Connector
- Wall bracket and Screw Set

Once mounted to a wall or post, you can begin watering straight away. If you would like to view the options on our website, please follow this link: https://www.hoselink.com.au/hose-reels/retractable

Thanks, The Hoselink Team

Good morning, thank you for your question.

You can definitely re-tension the hose, however we will need to work out which model you have first as we have had a range of different designs over the years and they all work with slightly different tension systems. Therefore if you could email our customer care team on [email protected] with the full name and address the original purchase was made under, they will be able to bring up the order history and advise you correctly.

Thanks, The Hoselink Team

Hi Sanjay, thank you for getting in touch. The clicking sounds coming from the hose reel are the locking system, every time the system clicks it will lock into place. I would recommend that you always walk the hose reel back into the casing, should the hose retract too quickly then this could cause pressure on the spring which could create the vibrating noise you are referring to.

We have not put any pressure reducers inside our hose reels. With any hose reel you will find that there is a drop in pressure, this happens due to the way the water has to flow through the system, it is not just a straight hose coming off the tap. This is exactly why we have brought out our hi-flow hose reel which has a slightly larger diametre hose and allows more water to flow through at one time. We would recommend purchasing this unit should you use water tanks with or without pumps or have average - low water pressure.

If you would like to discuss this further, please contact our customer care team on 1300 900 617. Thank you, The Hoselink Team

Hi Stewart, have you spoken with one of our customer service representatives? We prefer to assess each case individually which enables us to advise you correctly. Therefore would you be able to private message through your phone number and order details and we will give you a call. Kind Regards, The Hoselink Team

Hi Carol, thank you for taking the time to ask us a question. This definitely does not sound right, you shouldn't be getting any dripping from the gun. We would recommend just unscrewing the face to check to see if there is anything caught inside the front? If there is some dirt or debris in the face this could definitely be causing the water to escape wherever there is a gap! Also there is a washer behind the face which could be damaged. If you could double check on the above and let us know how you get on, that would be great. Kind Regards, The Hoselink Team

Hi Barbara, thank you for your question. We have a range of different products available therefore will depend exactly what you are after. We would definitely recommend visiting our website, having a look through and letting us know what you would like to purchase. Orders can be placed over the phone with our customer care team if you are not confident processing the order over the website. We look forward to hearing from you soon. Kind Regards, The Hoselink Team

Hi there, thank you for your question. Definitely do not unscrew the casing, this will let the spring go which will cause a whole new issue. To get the hose out of the casing, please follow the steps below: 1) Pull the hose out as far as you can until you get to the twisted part. 2) Put one hand on the casing of the hose reel for support (just so you don't pull the unit off the bracket). 3) Put your other hand around the hose and try a couple short, sharp tugs. This should apply enough force to pull the hose out past the twist. Once you have pulled past the twist, please continue to pull the remaining hose out of the casing and then retract by walking the hose back in just so you can make sure that the hose layers correctly. If after trying this, you are still having issues please contact our customer service team. Kind Regards, The Hoselink Team

Hi Dan, thank you for your enquiry. Our fittings are made from Nylon which is a very strong plastic designed to last for many years in the harshest Australian conditions. Hoselink Hose Connectors lock together by way of a bayonet type connection. The watertight seal is achieved by a unique O-Ring to O-Ring seal that has never before been used for hose fittings. Kind Regards, The Hoselink Team

Hi Kath, thank you for your question. We are sorry to hear you are experiencing issues trying to get your hose reel to lock into place. The trick is to pull the required length of hose out and then each time the unit clicks it will lock into place. However you will need to allow the hose to rewind slightly so that the hose can catch into place. If you are still experiencing issues after trying this, please contact our customer service team as they will be able to advise you further. Kind Regards, The Hoselink Team