We purchased on line for the first time, a Masterpro Pizza oven as a Xmas gift to our son and daughter in-law. Unfortunately upon arrival the oven had an electrical fault and could not be used.
Melissa (Global Retail Brands) was an absolute gem and helps us navigate our way to receiving a replacement. Prompt, efficient and polite, we were absolutely satisfied with the care and attention we received from Melissa and would not hesitate to purchase product on line with this level of support.
Thanks Melissa, well done.

I recently purchased the Baccarat Milk Aerator which had a fault with it, thanks to Joel for sending a replacement so quickly as I love using this product. Will highly
recommend this company

I ordered some oven wear but unfortunately two of them were broken in transit . Not thinking it was Home’s fault but I sent photos and was pleasantly surprised to be told by Sentham that I would be getting a replacement of one . The other out of stock so I am getting refund on that one . The service I received from Sentham was excellent . Thank you I would definitely recommend House

Absolutely will never order from these crooks again. I ordered a few items which were advised incorrectly on their website.
I had to pay return postage which I did all on the same day I received, so no dragging my feet on my end.
The items were returned to them within 5 days.
It has been 3 weeks now and I had to chase them up so many times regarding a refund. Only after starting a PayPal dispute did I receive a refund.
If I forgot about it, they would have never refunded me.

My advice is; unless you wish to have to email them every single day and get the run around, stay away!
For a big company it is very disappointing to see such dire service.

Some items purchased online was faulty upon delivery. Although one of the items was out of stock unable to make exchanged, however, they are willing to do a refund. Had collected the exchanged items today. Thank you so much for your help, Senthan.

Thory was great help in organising an order return for me after we got two toasters and kettles for our wedding. Very satisfied with the service I received today. Thanks

Thank you Thory for sorting out my return so efficiently. I had a couple of false attempts but you were professional and helpful, and did exactly what you said you would. Thank you again

My online order arrived and a couple of dishes were broken. I emailed customer service and Shannay replied quickly to resolve the problem by sending replacements! Thank you so much!

The House team were super quick to replace the first order which was broken in transit. :) I would recommend shopping at House, they're constantly having sales so you can always pick up a bargain.

I was dealing with Thory today, he was truely amazing! I had an issue with an online order and he said he’d fix it and followed up with me to let me know. A huge thank you, thank you, thank you!

Asked for and received a refund the same day. Very happy with Shannay. She helped me immediately and made it easy to get my refund without too much invasive questioning.

Today I dealt with Thory in Customer Service and the service he provided was excellent. He was not only professional & polite but resolved the issue in the time frame he gave me - thanks again Thory !!

Contacted via messenger about a faulty pan that I had a not so please try in store experience, however Joel was great to deal with and sorted out my query in a timely manner- very happy

I Had a problem with a charge for delivery. I spoke to Thory who quickly sorted this problem out for me. He was very helpful and I would like to thank him.

Joel who works in customer service team that supports me a lot, very responsible and reply back my message quickly! Im very happy about that! Thank you to Joel for all your help.

After a distressing discovery that my shun knife was replaced with a kid friendly alligator knife. I was thankful I got Thory on the phone. Such excellent customer service. Managed to find out within the day why it happened and get my shun sent out without any dramas. I was thankful to have someone understanding on the phone. Thankyou Thory for all your help

I had a issue with my online order that was cancelled and Thory customer service was excellent . I am very grateful for the time he spent with me to resolve my complaint

A big thank you to Thory for assisting me with a warranty exchange. My initial call to House I was provided incorrect information and on my second call I was lucky enough to get Thory and he sorted everything out for me. Not sure I will shop online at House again but credit to Thory for saving the day.

After a postage dilemma (fault of postal service) I never received my goods I had purchased online. After 5 weeks of waiting for the postal service to “investigate”, I spoke to Thory. Not only was he proactive in resolving my problem, but genuine and efficient. He certainly gives hope for the world of customer service representatives in this day and age and I am very excited to finally receive my products! Thanks you.