After a postage dilemma (fault of postal service) I never received my goods I had purchased online. After 5 weeks of waiting for the postal service to “investigate”, I spoke to Thory. Not only was he proactive in resolving my problem, but genuine and efficient. He certainly gives hope for the world of customer service representatives in this day and age and I am very excited to finally receive my products! Thanks you.

There was a need to contact customer service following the delivery of my order. I spoke to Thory. He took accountability for my issue, addressed it and came up with a solution to rectify the problem. Thank you Thory for amazing Customer Service, you did not drop the ball. It was lovely to speak to a person who was customer focussed.

I accidentally placed my order twice, and Thory was super helpful in cancelling it for me. My refund will take a few days, but I trust that it will come through without a hitch. Thank you.

I ordered the wrong item by mistake (for a double, not a queen size bed) and rang the next morning to cancel the order. Got to speak to someone - Thory - without a long wait and he was very helpful and pleasant to deal with. Order cancelled without trouble. Roderick M. (South Australia)

After receiving my order from House I discovered a problem with one of the items after first use. Emailed House a photo of the problem then rang and spoke to Thory. What a great representative for House! In one phone call he emailed all the necessary documents for returning the product and arranged a replacement. He was quick, efficient and pleasant to deal with. Very pleased with House.

Thory was incredible! I stated that we were missing a few pieces from our overall order, and within a few hours I received a response saying that the missing goods were on their way! I was so happy and appreciative to have received this news and grateful as well as Thory treated it as an urgent delivery.
Thank you so much Thory!

Rang Thory from House, WOW absolutely fantastic Customer Service. I explained what happened my iD3 saucepan base that I approximately brought 8 years ago, I was asked to email in a photo as I did, see pic below. I have been contacted by Thory again to tell me that I will be receiving a brand new replacement free of charge. Absolutely one happy customer with the customer service I received. ''Lifetime Guarantee'' means ''Lifetime Guarantee'' and especially since I didn't keep my receipt after all these years ago. All my cookware is iD3 I will not use anything else. Thank You again Thory for all your help.

I bought 6 Noritake Mugs which were not suitable so spoke to an online consultant called Thory to request a refund . His professionalism and service delivery was made it so easy and his follow up email detailed all appropriate numbers to quote and how exactly go about. All was made so easy in a lovely way, by far the best service I have ever received.

Pathetic customer service. Missing order and no response to several inquiries made, yet they still have the ability to post comments on social media? Wish I spent my money elsewhere.

Horrible consumer experience! Made three separate online orders. Two were fine. One took 6 weeks to get to me. It went from Victoria to Sydney, then back to Victoria, then back to Sydney. Opened the box and there were shards of glass everywhere which went in my hand and under my nails. Have spent over 4/5 hours on the phone to House. First chasing up the product, then trying to get a refund, then again because they refunded the incorrect amount. Hold time on the phone is 20 minutes. Three times it cut out and I had to go back into the queue. Phone staff are incompetent and don't know what they're talking about. Do yourself a favour, shop somewhere else where they care about their customers!

Ordered 2 x large 10litre glass drink dispensers and unfortunately one was smashed when we received it. Phoned the helpline straight away. After a 15 minute wait for it to be answered I was assisted by Chloe who was very helpful. While still on the phone to her I received an email from her asking for me to upload a photo of the smashed dispenser. Have done this and it has been processed for a refund. Chloe was very efficient and friendly.

We ordered and received a Maxwell and Williams cutlery set prior to Christmas. Some pieces were faulty. We now have an incomplete set. We were not offered a replacement as they stated they had no stock. Their webpage showed that they were selling individual pieces but they were not able to replace ours. Still waiting for a partial refund. Extremely disappointed and will never use them again.

Bought a product and paid promptly. It has been 1 month and no tracking number provided. Email and call never answered or replied. Could not ask for a refund as they never got back to me. Had to dispute the transaction with my bank. Do not buy from house.com.au !!!

The welds which held the handle on to my approximately 14 year old Baccarat stainless steel frying pan failed. I contacted Joel from House, and after sending him a couple of photos, I received a brand new replacement free of charge within a week or so. I am very happy with the service I received, especially since I didn't have a receipt after all these years.

Auspost lost my parcel just two days before Christmas. Shannay was able to act fast and give solutions/answers to a devastated customer. I’m very impressed with her customer service. I wish her all the best. I hope she will shine in her field. She deserves more opportunities and better position to use her excellent skills. A big fat thank you to Shannay! You saved my crisis and my partner was delighted when he opened gift. Thank you and Merry Christmas. All the best!!

I am currently waiting (and waiting) for a refund. No one answers their phone number - no one replies on their help line.
They quickly take you money then provide no service whatsoever.
Do not use them. Anywhere else is better.

I found it quite easy to purchase item needed for a Christmas present
I was very happy with the speed the order was processed and dispatchedI
I will definitely use this Company again