Joel was awesome when I contacted the store for a replacement saucepan and Joel was quick in finding the order, great communication, fast email replies and was able to organise a replacement pronto. Great service!

Online purchasing is fantastic, loved the specials. Unlucky to have one item missing on our delivery - Joel was amazing with quick follow up and dispatch of our item. Thank you!

Had the misfortune of receiving some faulty items after unboxing. Contacted House and dealt with Chloe who was fabulous in promptly assisting and rectifying the issue organising replacement after reviewing the photo's I was instructed to send. The item faults were an issue from the manufacturer and not House and thanks to Chloe my issue was resolved both politely and quickly.

My online order arrived broken. Ive called and called their customer service line and emailed them several times too. No response. Went in store, refused exchange or refund. Poor customer service will never shop here again.

Placed order 25 Sept. all in stock shipped next day. One package lost in transit. Now been given the run around by cust.service... no delivery and still waiting for answers!

Melissa was very helpful in solving a problem and organising a replacement item. I had an item that was damaged during shipping and therefore not delivered.Customer service was very helpful.

I had some trouble recently with a voucher, after speaking via email with Senthan it was shortly resolved. The process was very efficient, I wasnt left waiting for a response which I have had this trouble with previous companies. So it was nice to have a quick response. I have always enjoyed shopping at house and would highly recommend there customer service to anybody.

I purchased several items on line, they arrived quickly and were excellent quality. I also ordered a product as gift and unfortunately they received two so I had to return mine and Shannay made the process super easy. Its was simple, quick and cheap to return. I will definitely be using this online store again..100% satisfied.

I bought some glass bowls online as their prices were the cheapest I could find. Unfortunately, one was damaged in transit. When I contacted House, the response was immediate and a refund was offered. The whole experience was very pleasant. Stephanie was really very helpful. Will shop again.

A recent purchase of 2 Kitchen Aid mixers arrived minus their wire beaters but thanks to a dedicated customer service person (Shannay) all is sorted very efficiently. Very impressed. The products themselves are excellent & I have no hesitation in recommending them.

Happy that senthan was able to do a replacement for an iteam that was chipped so am happy with senthan the customer service but unfortunately then the replacement iteam have arrived it was damaged again in fact this time the damage was worst than before so not happy with that . Unfortunately the person that packed the iteam did not check about the faulty/ packed it secure enough. And the problem is they only have the iteam online not in-store.

Thanks very much for the fast and efficient customer service that I received from the online store. I received my replacement product within a week and am very happy. Thanks

Unfortunately for me I had a damaged article delivered. Melissa from Support at Global Retail Brands dealt with my complaint speedily and dealt with the issue immediately. Thanks Melissa, you're a gem!

Purchase a Rock Saute Pan on Saturday. Found a defect in lid on Monday and reported it, got reply on same day and a replacement, under Warranty despatched on Wednesday. What great service.

I was extremely happy with the quick response received regarding my request for a full refund of my purchased product. Stephanie provided a full refund solely based on the reasons I provided without question.

Loved all the items. They arrived on time, perfectly wrapped. Decided to return one and Shannay helped me through the process. She sent me a return label. It was awesome service.

Im very happy with the service received online after one of my new plates broke. Thanks for the great service. The person I spoke to via email was fantastic! Thanks!

I was very impressed and happy with the very quick reponse that I recieved from Kate.
She replied quickly to my email on my concern on a issues with my knife set. She than arranged for a replacement. It arrived within a week.
So very impressed with Kate professionalism and friendly advice, in retifing.

With Kind Regards.
Karen Scott