Humm Questions & Answers (page 3 of 16)

Hi Faatali,

Thanks for your question.

Your credit score may be checked when you sign up to humm.

However using our services won’t affect your credit score or leave a record on your credit file.

If you have any further questions please do not hesitate to get in touch by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi John,

Thank you for reaching out.

If you have previously used Certegy-Ezi Pay your previous history would still stand and provided that you still meet our lending criteria you may be eligible to use humm.

So we are able to find your account and advise you correctly please email your contact details to [email protected] or call our team on 1800 088 151.

Regards,

The humm Support Team

Hi Lew,

Thanks for your question.

Unfortunately Bing Lee only offers Little Things, so you would have the option to pay over 5 or 10 installments depending on how much your total purchase is.

If you have any further questions or would like assistance in locating a retailer near you that offers Big Things please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Bernadette,

Thank you for reaching out and requesting a balance on your current humm purchase.

For your own privacy please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Brenda,

Thank you reaching out!

Generally speaking a big things purchase can be taken over 6 months to 60 months.

The term or length of your new big things contract will also be determined by the retailer you wish to make the purchase with and the total amount to be financed.

For more information regarding this please email [email protected] or call our team on 1800 088 151 and we can discuss this with you.

Regards,

The humm Support Team

Hi Amin,

Thank you for your question regarding how to obtain a no deposit VIP offer.

VIP offers are purely promotional and are a provided to customers who have an outstanding payment history with humm/Certegy-Ezi Pay.

To find out if you are eligible please email [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Elzat,

Thank you for your question regarding your repayments.

So we are able to clarify your payment amount please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Michael,

We are sorry to hear about your recent experience.

Each application is individually assessed and some retailers may have a slightly different lending criteria compared to others.

So we are able to investigate and advise you correctly please send your contact details to [email protected] or call our team on 1800 088 151.

Regards,

The humm Support Team

Hi Jay,

Thanks for your question.

Generally speaking you make a deposit at the time you make the purchase.

If you have any questions regarding how our services and products work please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Bradley,

Thanks for your question!

If you purchased online with Betta Home Living you should be able to pick it up from them.

So you require any further details regarding your new purchase please do not hesitate to get in contact by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Mat,

We are very sorry to hear about your recent experience in store and for any inconvenience caused.

So we are able to investigate this and advise you correctly please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi,

Thank you for your question.

So we are able to provide you with a statement please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi,

Thank you for your question.

So we are able to take a further look into your account and advise you correctly please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi John,

Thank you for your question.

If you were previously a Certegy-Ezi Pay customer all of your prior history and existing VIP promotional offers would still stand.

So we are able to look into this further and advise you correctly please email your contact details to [email protected] or call our team on 1800 088 151.

Regards,

The humm Support Team

Hi Ben,

Thank you for reaching out!

So we are able to investigate and advise you correctly please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Guy,

Thank you for your question!

The installments that you pay each week/fortnight are established at point of sale and generally speaking the repayments cannot be lowered below the agreed amount. You are always welcome to make additional payments.

So we can advise you correctly please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Kristy,

Thanks for reaching out and your question regarding a deposit.

The deposit required will depend on a few factors; firstly where you intend getting your car serviced and how you are financing the purchase as either a little thing or big thing.

For instance if it is a little things purchase the first upfront payment required is 20% of the total financed amount.

For more information about how our products and services work please visit our website: https://www.shophumm.com.au/how-it-works

Or you are more than welcome to get in touch with any questions you may have by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.

Regards,

The humm Support Team

Hi Kim,

Thank you for your question.

So we are able to advise you correctly and confirm that the order was cancelled by Myer please email your contact details to [email protected] or call our team on 1800 088 151 so we are able to investigate this matter.

Regards,

The humm Support Team

Hi Paula,

Thanks for your question.

So we are able to investigate this further for you and advise you correctly please send your contact details to [email protected] or call our team on 1800 088 151.

Regards,

The humm Support Team