Humm was previously trading as Certegy Ezi-Pay and Oxipay
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Humm Questions & Answers (page 4 of 16)
312 questions from our users
Jenifer Masked
How do I stop spam unsolicited texts from humm
1 answer
humm Support TeamHumm
Hi Jenifer,
Sorry to hear that you have been receiving unsolicited notifications from humm.
So we are able to rectify this for you as soon as possible please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Rossasked
Can I get someone to Inbox me please
1 answer
humm Support TeamHumm
Hi Ross,
We would love to chat to you regarding your query.
Please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Melanie T.asked
I am returning a purchase made at Myer. How long does it take Humm to refund the installment made back into my account. Only purchased yesterday.
1 answer
humm Support TeamHumm
Hi Melanie,
Thanks for getting in touch.
The maximum time it should take before the refund hits you account would be 3 business days.
If you have any further queries regarding your refund please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Amit T.asked
I would like to buy some item that are a bit more than my credit limit $1000. My credit history is near to excellent but I cant get the credit boost. What are my options? I prefer Humm over other similar services.
1 answer
humm Support TeamHumm
Hi Amit,
Thank you for reaching out!
So we are able to assist you further please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will be able to help you assess your options.
Regards,
The humm Support Team
gabi1959asked
I want to pay my mechanic and use little things but their system keeps getting big things. Why??
3 answers
humm Support TeamHumm
Hi Gabi,
Thank you for your question.
Not all of the the stores that offer humm as a finance option are set up for little things. Some of our retailers are set up to process both big and little things, where some may only be set up for one of our buy now pay later products.
So we can advise you correctly please email your contact details to [email protected] complaints or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Thanks. Ive chosen Ultratune instead as they have little things.
humm Support TeamHumm
That's wonderful to hear Gabi!
If you require any further assistance or have any other questions please feel free to email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Jillian M.asked
I also had someone log into my account making fraudulent transactions totalling $380, on Tuesday the 26th of November 2022. I will be taking it higher if I dont get An outcome in the next week. Completely unacceptable when im on a lower income and very stressful. Banks dont need stat decs so why do we need to provide them? Please sort this ASAP and Id like the $76 back of the $380 that was debited from my account ASAP.
No answers
Krisasked
Hi Im a certagy vip does this still apply to humm
1 answer
humm Support TeamHumm
Hi Kris,
Thank you for your questing regarding your VIP offer.
If you were an existing Certegy customer and had an active VIP offer it may still be valid.
So we are able to advise you correctly please send your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Louiseasked
My elderly mother signed a direct debit on Monday 15 May to purchase hearing aids. She does not actually need hearing aids and does not want to proceed with the purchase and has verbally advised the hearing centre not to proceed. It has been 5 business days since she signed the humm documents. What is the cooling off/cancellation situation? Thanks.
3 answers
I'm not actually sure about that I wish I could help you
humm Support TeamHumm
Hi Louise,
Thank you for your question regarding the cancellation process.
If you have already advised the retailer that you no longer wish to go ahead with the purchase we will need to receive written correspondence from the retailer to confirm this so that your payments do not go ahead.
If you require further assistance please do not hesitate to get in touch by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Hi does humm report to creditors and increase score?
VHawkerasked
Am I able to sign up if I'm on a disability pension?
1 answer
humm Support TeamHumm
Hi,
Thank you for your question.
Unfortunately you will not be able to sign up online for an account, however you may be eligible to apply for a special approval for a big things purchase.
To find out more please email your contact details to [email protected] or call our team on 1800 088 151.
Regards,
The humm Support Team
thomas b.asked
My name is Thomas Bhunu,my solar will be connected on 03 December is the Converter wifi connected??
1 answer
humm Support TeamHumm
Hi Thomas,
It was lovely to be able to give you a call today to discuss your new purchase!
As per our discussion, humm will email you the contact number of your solar service provider so you are able to confirm the details regarding the installation of your system.
If you have any further questions please do not hesitate to get in touch by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Jud-Ann H.asked
What happens when u move a payment date does it charge a fee and does it just move that 1 payment to a date u choose ????
3 answers
I rang them up and asked them to move my payment date (by 1 day to coincide with pay day) no fees added and it changed all ongoing payment dates too
Ok cause i use the phone app and it gives me the option to move the payment up to 13 days ahead ...if i was to change it to the 13 days ahead would it change the other dates and payment amounts or just make the end date longer ??
humm Support TeamHumm
Hi Jud-Ann.
Thanks for your question.
There are no penalties for requesting to change your payment schedule to align with your pay cycle.
If you wish to change the day of your regular fortnightly direct debit please get in touch by emailing your contact details [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Richard Jasked
Is humm the financier for BigSky Solar Panels? I wonder if this is the unsolved debtor.
Richard J
2 answers
Sorry Richard, I don't know the answer to that question
humm Support TeamHumm
Hi Richard,
Thank you for getting in touch!
I can confirm that Big Sky Energy Pty Ltd do indeed offer humm as a finance option.
You can contact Big Sky on 1300 522 111.
If you have any further questions please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Richard Jasked
How would my bank account be incurring $76.20 payments 4 time per month when i have never used Humm or Pay Later Services? Will you refund my account and any fees caused by the companys withdrawing of funds from my account.
richard
3 answers
Similar thing happened to us. HUMM want a photo of your driver's licence, your bank details and a signed Stat Dec to investigate them taking money from your account fraudulently! No way was I sending that info to them. We had to cancel our credit card, and our bank is investigating. I also registered the fraud at www.cyber.gov.au as advised by police.
humm Support TeamHumm
Hi Richard,
Thanks for getting in touch.
So we are able to investigate this matter for you please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Richard, do not send humm the personal details they request. We had our money refunded to our bank account without giving humm any details, even though the customer experience guy said we wouldn't get our money back without giving humm personal identifying information. Go through your bank and the www.cyber.gov.au website.
Leanne S.asked
Why the hell couldn't it just stay certegy? I was a VIP member for years. now I was thinking of another purchase, but they've changed. and reading these disgusting reviews, theres no way I'm getting involved with these rogues!!!
1 answer
humm Support TeamHumm
Hi Leanne,
Thanks for reaching out.
We can understand your skepticism, however we assure you that the product that you know and love Certegy Ezi-Pay is now even better than ever!!!
Certegy Ezi-Pay has now re branded to humm with more exciting new brands to shop and still remains to be interest free!
We are still the same company and if you were a former customer of Ezi-Pay your previous history and any active VIP offers you had on your account are still 100 percent valid.
For more information on how our products and services work please visit our website: https://www.shophumm.com.au/how-it-works
So we are able to further assist you set your humm account up online please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
EmbargoedJournoasked
After having asked for a payment to be delayed for a week via their chat service it still went through (which stuffed things up for one other periodic payment which resulted in a late fee)
Called up their Customer 'Service' team and the officer on the phone not only displayed a rude manner when he couldn't seem to understand my issue on the phone, he then told me what the chst agent was put a note on my file as it was due to come out that day to delay it if it didn't come out.
I said that wasn't actually explained to me.
He responded very rudely and sounded flabbergasted already that there's nothing he can do it's already gone through.
No sorry, no offer to cover my late fee. No service! If you can't get the little things sorted, I'd hate to think of the larger matters or disputes. So dissapointed. Look forward to playing off my plan so I can move on.
1 answer
humm Support TeamHumm
Hi,
Thank you for getting in touch.
Sincere apologies for your recent encounter.
So we can further assist you please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Azzaasked
Hi, can I payout a bank loan and continue payments with humm?
2 answers
I would look around or stick with the bank, humm is dodgey and have ridiculous fees and arent great with the communication. I can assure you, you will pay more fees and pay with your time by choosing humm. Anything that needs fixing/updating takes 2 weeks if not more! And you only ever get the one message about your first payment and nothing else even if transactions have failed even though you have updated your details in the app. DONT DO IT, if u can use afterpay no hidden charges and are fantastic to deal with! Otherwise shop around! :-)
humm Support TeamHumm
Hi Azza,
Thank you for your question.
For more information on how our services and products work please visit our website:
https://www.shophumm.com.au/how-it-works
So we are able to investigate your account and advise you correctly please email your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Bjlasked
What does pre-approval mean exactly?
2 answers
Whatever you do, DO NOT USE HUMM! Strongly recommend afterpay much easier to deal with! Humm has bucket loads of hidden charges and are hopeless with their app and communication!
humm Support TeamHumm
Hi Bjl,
Thanks for getting in touch.
A pre-approval is an amount of finance that you will be eligible to spend using our services provided that you meet the lending criteria.
For more information about how our products work please visit our website https://www.shophumm.com.au/how-it-works
Also feel free to drop us a line by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Rockabillyasked
Hi there. When I go to checkout items with humm approved stores on the website there is no option to click humm at checkout. It's been like this on 3 different stores.
1 answer
humm Support TeamHumm
Hi Rockabilly,
Thank you for your question.
Unfortunately not all of our retailers that are listed on our website are necessarily are set up to process humm purchases online. Each retailer is different and in some circumstances you may only be able to make a purchase using humm in store.
So we can assist you with your purchase please feel free to get in touch by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
Louiseasked
My solar pannels have been with Certegy for 3 years and I still have a few years to go. They were charging 3.50 a month account keeping fees, but today I have seen an 8 dollar charge from Hmm. Why?
3 answers
Also I pay monthly so I did not have 2x 2.95 account transaction fees. So I am not saving anything but you are changing me more for the exact same service.
Me too. It's dodgy.
humm Support TeamHumm
Hi Louise,
Thanks for getting in touch!
Once you sign in to your humm online account or app it will prompt you to accept the new terms and conditions. Upon confirmation this automatically cancels the processing fee and applies the new $8 monthly account keeping fee.
Signing in to your humm account also allows you the added benefit of having access to making little things purchases. There is only ever one fee regardless of how many active contracts you have at any one time.
Contracts are typically set up for fortnightly repayments, however in some circumstances we do accommodate our customers who are paid on a monthly basis.
If you require any further information please email your contact details to [email protected] or call our team on 1800 088 151.
Regards,
The humm Support Team
Marinda W.asked
I want to consolidate some loans into my Humm account who do I call
2 answers
G'day Marinda..
Well the call centre for hum
Please give us a shout on 1800 088 151, between 7.30am 7.30pm Mon - Fri and 7:30am - 5:30pm Sat (AEST) and our Support Team will be able to help
Website address with more information as well
https://www.shophumm.com.au/help
Good luck
Konrad
humm Support TeamHumm
Hi Miranda,
Thanks for your question!
As mentioned above you are more than welcome to get in touch with our team, however humm is a buy now pay later service and does not offer finance for the purpose of loan consolidation.
For more information about our products please visit our website https://www.shophumm.com.au/how-it-works.
If you have any further questions please do not hesitate to get in touch by emailing your contact details to [email protected] or call our team on 1800 088 151 and one of our friendly representatives will happily assist you.
Regards,
The humm Support Team
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