Humm Questions & Answers (page 2 of 16)

I have the same problem it's coming up as connection error but I can log in online

Usually it does

No

No

If you can find another way to get finance, I would recommend looking at other options. Look at what happens if you miss a payment, their payments, fees and penalties. I was on the phone for 2 hours today because they give you no other options to make a late payment immediately. I couldn't make a payment via the app as they blocked me, and the email contained no information to make immediate payment either. You have no choice but to call them and make an immediate payment for the total amount over the phone. If you can't access a phone, you have no way to resolve the situation. They stated to me they would apply fees every 24 hours if I did not pay in full. Two hours and 4 phone calls later I had to pay the bill in full on the phone or the bill would increase daily and my credit rating would be affected-they use that to scare you. All that happened to me was I had a heart medical episode and was unable to make a manual payment because they didn't take the direct debit payment. I was physically unable to do it. The worst experience I have ever had with a finance service. Your experience might be different, but I doubt it. Good luck with your business, I hope it all goes well for you.

I won't be using them or any other finance company! I will find a financial backer or go back to my bank and request a loan! If they reject it I will go back to my old bank

Avoid them #dumphumm

A vip member means you can go make a purchase with out having your first deposit.

A mess but mostly yes

This is happening to me right now! Did you end up finding out the reason?

I don’t feel they are a good credit company, very unethical, wish I had read reviews before I signed up with them, I would suggest you go with someone else

Aimee G, I'm opposite situation as you and got approved.. go figure! I've got credit n unemployed.. I was approved

Yeah beats me how they reach their decisions.

On little things you don’t need a deposit when making purchases once you are VIP but with big things you only get a once off no deposit fee with VIP.. You will have to then apply for another one. I have had some customers that have a VIP number they have been given because they were previous customers when it was ezipay and certegy before it became Humm so instead of using a barcode number I would type that in. Also if you have over a certain amount of purchases on big things it may make you wait until you have less to be able to apply for another one off.
I work in a store that uses Humm.

As far as I know they will continue to try and automatically take the over due amount plus late fees. Each time it can not process the payment it adds another late fee. It did it 3 times in one day for us. Another time 2 days in a row even though there was money. I now manually change the due date each fortnight to the original correct day.
They don't care. Maybe ring them or online chat with them but they will no longer talk to us.
If you go to their Facebook page and complain publicly saying how crap they are, they will comment asking how they can help. But they never have helped us.

We are just paying ours off asap and taking it as a hard lesson learnt.

Dumphumm

Thanks guys! I rang and spoke to a really nice bloke who explained and helped promptly. All is sorted. Thanks heaps you all! :)

Hi Sandro
Was there a simple explanation you could share? I am new to humm and this exact thing is happening to me. Any help would be appreciated.

Don’t bother with humm