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Independent Property Group
RelievedCanberra 2600, ACT
Horrendous - go elsewhere!
If renter - Incompetent and will cause undue stress and cost.
If landlord - will erode trust between landlord and renter by blaming you for things.
Prime example of many:
Lost our contract
Tried to tell us we had come across from LJ Hooker and that was the reason for not dealing with our calls.
Blamed landlord for
We had been with them the entire 2 years.
Thursday asked us to sign 1 year contract - Friday told us we had 4 weeks notice to vacate. We had 3 months left of contract!
Cleared up the above notice to vacate issue by producing our own copies of contract. They then showed up 4 weeks later and said we should be out and demanded we leave!...Read more
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Hopeless account team, keep collect your money and not pay the invoice for you
Since last Dec, their account team keep making a lot of mistakes, not pay the invoice on time and even didn't pay the invoice, but they already collect the money from me. I have to keep chasing the money back until today, they are not fix all the problems.
If this is a professional service, I think it is not acceptable and we should say NO to this kind the service.
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symphony gunghalinGungahlin 2914, ACT
Tricky cheaters looting community
the worst strata management agency ever, dishonest and neglectful people, all staff is unprofessional, I tried speak to the strata head, never got a reply. They keep increasing levies. Vast majority of members of owners corporation don't like them. But they have some magic over the executive committee, perhaps that's why they keep getting their contract extended. hopeless strata
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Malik N.
- 2 reviews
Cruel, liar and friend with builder and developer - Strata management is a CHEATER
Please do yourself a great favour and never choose Independent Strata management. They are best friend with builder and developer. They take levies but don’t look after common property. They take control and blindfold executive committee. They play pathetic strata tactics. All staff at independent is bunch of idiots
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KaitlynCanberra 2600, ACT
WORST REAL ESTATE!!! DON’T GO THROUGH THEM!!!!!!
Where do I begin?
They were great at first until it came to inspection time. They took photos of OUR property ie: inside microwave, bed, table etc.
They [name removed] then told us we had 30 days to clean otherwise we’d be kicked out. Then got told by another agent in that company that it was fine as it was neat and tidy. In that first inspection they blamed us for stains that were in the carpet, a vent that was falling out of the wall (which they failed to fix when we asked them to) as well as other things that were originally listed in the f...Read more
irst condition report when we moved in. We decided we had enough of that real estate when our lease finished and found another place to move to. They did the final inspection and the first time they said it wasn’t clean enough and had given us three hours to remedy it. When we went to remedy it. They had left the doors unlocked and the house unsecured. in the report, they blamed us for things that were proven we did not do. We kept hassling them for 3 weeks after that for the bond paperwork and they said we put a hole in a blind (the blind would not go down therefore no way we were responsible for the damage as proven in the first report.) they then sent paperwork a week later so then they could take $2100 of bond without a quote for what the money was going to be used for. About 2 weeks later sent us the quotes which was very unrealistic and we then proceeded with the tribunal which gave us back full bond due to Independent’s lack (no) evidence and not discussing the things related to the bond. They talked about us loving a shelf that was in the house. A lot more happened but this is the short version of what happened. Please avoid Independent at all cost as this has happened to hundreds of people. There was a page on google called “Independent Property Group” with at the time 138 reviews (majority bad) and then that page was taken down so all the reviews were gone. Please if this happens To you, go to the tribunal and fight for your bond as this will continue to happen and we can’t let them get away with this. Even if the house is amazing, it’s. it worth the hassle of fighting for your money back for 5 months!!!Similar opinion? Write a review on ieatwords.com.au!
Terrible Property Management service
I'm a tenant and have had multiple terrible experiences with independent property management. The main issue is I've been accused of being in arrears more than 5 times and have had to go through my statements/ledger to show them that I am not. Once I think the problem is solved, they come back and say I'm in arrears again-shouldn't have this been picked up when we went through it before? What's changed since then? Nothing! But still they are charging me for extra days and I will have to go back and show them I don't. The property manager is rud...Read more
e and doesn't own up to their issues, making me look like a bad tenant. Their direct debt system was taking up extra rent payments-up to 3 fortnights in 1 week. The bank charged me overdraft fees and no compensation was given. Their new 'sorted' app is a third party who handles rent payments - rent was taken out on their end on the day it's supposed to be so I have to tell them each fortnight that rent is due. If it's not taken out then it's my fault for not paying rent. How does that work? My ledger is completely screwed up and no one owns up to anything. This is making me look like a bad tenant. The owner doesn't know any of this and I will be contacting her to fill her in on their incompetence.Similar opinion? Write a review on ieatwords.com.au!
sunmingtaoGungahlin 2912, ACT
- 2 reviews
Terrible service of property management
Horrible experience to share...
The current lease ends on 02 July 2022. On 20 June 2018, more than 1 year before the end of the lease, I asked the property manager to notify the tenants to vacate the property by the end of the lease. The property manager replied, "We will contact the tenants to advise them that you will be selling at the end of their fixed term at which time we will be issuing an 8 week notice to vacate." I asked if 8 weeks were enough, and further said "As far as I can find, it requires 26-week notice. And either way, I thin...Read more
k it doesn't hurt to notify them now." The property manager replied, "The standard terms states 8 weeks after the fixed term for the owner selling. 26 weeks is a notice without cause. We will notify them now anyway as advised." On 20 March 2022, I asked to confirm if the tenants have been notified and when we would likely to get our keys back. The property manager replied "Due to the tenants being in a fixed term that ends on 2/7/2019 we cannot legally give notice to vacate during the fixed tenancy. We can provide 8 weeks’ notice from 3/7/2019 when the periodic tenancy commences." I was a little confused but thought 8 weeks weren't a big deal and left the matter aside. However, after I had gone through the email exchanges yesterday, especially after I had read "If the landlord wants to prevent a periodic tenancy from starting, they have to give you written notice to move out at the end of the lease, and they MUST give this to you at least 26 weeks before your lease ends.", I felt I had to find out why the tenants got to stay in my apartment for another 8 weeks. So I asked the property manager if the tenants were notified a year ago. The property manager called me, saying the tenants weren't notified because there was no confirmation. I was shocked to hear that. If the property manager's exact wording 'We will notify them now anyway as advised.' is not a confirmation, I don't know what constitutes one. The property manager further explained that by 'notify them now', it meant 'notify them now that they would be given a notice to vacate 8 weeks after the end of the fixed term'. Ok, if that's how you choose to spin it, I have no words to say. I wasn't going to make a big fuss about it anyway. What I had expected was to hear them admit they dropped the ball and apologise. All I heard, to my great disappointment, was nothing but chicanery. Not in a million years will I give my property to Independent to manage again.Similar opinion? Write a review on ieatwords.com.au!
Not Happy JanBelconnen 2617, ACT
Dishonest Thieves
Before my final inspection I wrote an email to make sure my direct debit was cancelled. Sure enough it wasn't and I was charged over a months rent past my move out date.
After weeks of phone calls, emails and promises that the money would be returned it still hasn't. The same excuse blaming the "Accounts Team" is used every time. At one stage I was even promised it would be returned in 24 hours. Guess what - still nothing. Consistent lies. It doesn't take that long to do a simple transaction and confirm that it has been done yet they just bru...Read more
sh it off everytime not taking ownership or responsibility. They also claimed that the bond return was filed and blamed the bonds office for being slow on more than one occasion. After checking with the bonds office they confirm that it hasn't even been filed with them. Total liars. NEVER renting with them again and NEVER leasing an investment property with them. There is no excuse. Near identical situations have occurred on over a hundred reviews for these people. They need to be held accountable for this disgusting and unethical behaviour. Shy of an admission or taking responsibility for their actions, whatever the reply is to this review, it's more than likely going to be nothing but another lie!Similar opinion? Write a review on ieatwords.com.au!
nameAustralian Capital Territory
- 5 reviews
Liars, heartless and bunch of extremely unprofessional people
doesn't do the job despite being called several times and sent 100s of emails, staff keep making promises but doesn't keep their promises, staff just tell lies, their client care team is also hopeless
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crapstratamanager
- 2 reviews
Needless to say, my 1 star goes the same as others who left the same review on them
Needless to say,the reason for my 1 star rating goes the same as others who left the same review on them.Luckily I didn't leave my property to their management. Absolutely hopeless!
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dragoneyeauMelbourne
- 4 reviews
- 2 likes
Service of Independent Valuer
I have a property leased to the winery retailer. When the market review was due, the tenant disagreed to the increased rental which was below most other shops around the area. The tenant and me agreed to pay an independent valuer. The report from the Independent Valuer recommendation rental was well below other shops around the area. By law, the independent Valuer cannot be disputed.
After the rental settled according to the Independent Valuer recommended, I then visited the shop, as I was leaving, the tenant wanted to give me boxes of wi...Read more
ne and beer, which I refused to take it. I wonder if the tenant had given the Valuer same way, as a result, the report from the Valuer gave ridicule reasons the rental increase was not level to market rental. The property is due for another market review soon, just wonder if need to appoint an independent valuer, then how to find out if the tenant would not give wine and beer to the Independent Valuer when he visits the property? Anyone able to give any suggestions will be welcomedSimilar opinion? Write a review on ieatwords.com.au!
The worst
Told repeatedly when off-the-plan build would be finished - timeline was all over the shop. Never told that the correct building permits were not done. Made homeless by process - struggled to find accommodation. Had to pay out heaps to put a roof over my head long before I could get into my own home. No apology. No assistance. Cut me off completely. Don't go anywhere near them.
Would give them negative stars except program won't let me.
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JoeCanberra
- 3 reviews
- 2 likes
- Verified customer
Strata Managers
These guys managed our strata and they absolutely clueless and hopeless we had 4 strata managers in the past 12 months. 2 out of the last three meeting they failed to get minutes of the meeting out. When we complained to them they didn't care and then when we told them we wanted to leave and go with another agent, they tried to bully us and extract a further three months fees, when the contract clearly states they didn't have any right to do that. Eventually they backed down but only after a fight with us. Do not use these guys they are very dodgy and obviously the don't care about their staff.
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