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Reviews

4.6

257 reviews
5
(219)
4
(12)
3
(1)
2
(7)
1
(18)
  • Product Quality
    4.5 (176)
  • Return Claim MadeYes (5) · No (219)
  • Customer Service
    4.6 (235)
  • Warranty Claim MadeYes (6) · No (208)
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Amazing service and people

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationEdithvale
Warranty Claim MadeNo
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Janine Klahn

Janine KlahnGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent measure and quote service

published

Excellent service. Measure and quotes given with options. Friendly and professional and on time. No pressure sales and happy give on stop quote. Would be happy to recommend and use the service again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelton
Warranty Claim MadeNo
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Eliza

ElizaGreater Melbourne (Metropolitan), VIC

Great experience

published

Wendy had some great suggestions and ideas, we have been very happy with our experience with the company so far, I hope the installation process is just as good! Thanks

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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Amazing Team! Couldn't be happier.

published

Had my site measure today and the team couldn't be more accomodating. They have been an absolute dream to deal with from the beginning and haven't let me down. Everyone I've dealt with is extremely polite & very hospitable. Thanks guys



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Juandi

JuandiGreater Melbourne (Metropolitan), VIC

Great service and product

published

Into Blinds were great from start to finish. Had John, Joe and Alex to install outdoor shutter on our alfresco. They arrived on time, they were friendly and did a great job with installation of the shutter.

Customer Service
Product Quality

In-home measure

published

Great service and very professional. Gary was very knowledgeable about the product. Various choices of blinds to choose from and reasonable prices for a good quality product. Would highly recommend.

Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Suzi

SuziGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Impeccable service

published

From the very start into blinds have been fantastic. Amazing customer service, Communication has been outstanding, Came right on time to measure up for my fitting, was very professional, thorough & quick explained everything in detail. Awesome! Thank you so much. Can’t wait for the next step of installation.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Denise

Denise

  • 4 reviews

Great service

published

The blinds were installed by Joe on the 23.1.2020.The blinds look great and the service was excellent.
When he wasn't completely happy with the result, he took the blind down and readjusted it. Everything was explained clearly and Joe ensured I knew what to do to operate them effectively.
He arrived about an hour before the scheduled appointment and texted me to check this was okay.
Very happy

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnot sure- maybe Thomastown
Warranty Claim MadeNo
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Terrible after sales service after poor advice given by salesman

published

Came to measure for a round shutter, salesman didn't know product, l was given advice where to finish the tiles before fitting. When it came to fit off the shutter didn't cover the tile cut. It's been months now with poor respoce and only offered a discounted price on a replacement shutter. They require to be paid in full before fitment and have refused to give my money back at this stage.

Store LocationThomastown
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Fantastic Service

published

Roger was magnificent in guiding us through the process and making sure we were comfortable with our choice in blinds. Roger was punctual and very pleasant to deal with which made the experience worthwhile.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Sonia's Service

published

She gave us an excellent service for guiding to select the blinds and fly screens. Her presentations was commendable. We have become happy customers and now waiting for a date for installation.

Customer Service
Return Claim MadeNo
Store LocationThomas Town
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Kay

KayGreater Melbourne (Inner), VIC

Had a great experience with sales rep Sonia Denson.

published

Today I had a young lady named Sonia Denson come out to my new little place in a lifestyle village to do a measure & quote. She was recommended to me by other residents here & I just wanted to say online that I totally agree & would highly recommend Sonia to other people. She was such a pleasant, helpful sales rep who showed a lot of compassion to me ( a total stranger) as I mentioned I had recently lost my husband. Thankyou, very pleasant experience.

Return Claim MadeNo
Store LocationIn home measure but think it was Thomastown.
Warranty Claim MadeNo
Cindy

CindyGreater Melbourne (Metropolitan), VIC

It’s been a disaster so far

published

My previous installation with Into Blinds had been great and all was completed as promised so when I moved into our new home I decided to go with Into Blinds again. It’s been more than 6 weeks since I paid the deposit, and every week I had to chase the sales person for an update. For the temporary blinds he promised a lot, but only delivered a few after much chasing. Two weeks ago he said he had a few more but has no one available to drop them to me and didnt bother to call me to update. Seriously, what’s going on Into Blinds?

Customer Service
Warranty Claim MadeNo
Paul I.

Paul I.Greater Melbourne (Outer), VIC

WARNING: Be careful before choosing INTO BLINDS Pty Ltd

published

Hi All,
Just wanted to warn anyone seeking blinds or window furnishings not to use Into Blinds PTY LTD. I have purchased from this company recently and am totally disappointed. They have acknowledged that they manufactured the blinds incorrectly, however have been really difficult to deal with since. We have been waiting for three weeks without any resolution not to mention lack of communication. Check other reviews on how they conduct themselves when they are at fault, I wish I had....... Please feel free to share this with others as I would NOT recommend them for any projects

Customer Service
Product Quality
Return Claim MadeYes
Store LocationThomastown
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Melissa

MelissaSouthwest, VIC

Happy Customer

published

With my new house I required some day blinds and a security door to be fitted. Tammy was very punctual, polite and was very knowledgeable of the [products. She took the time to go through the variations of colors and fabrics and assisted me with my decision as I was a bit torn between two colors. I'm very much looking forward to moving into my new house and enjoying my blinds. I would highly recommend Into Blinds and Tammy, she was great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Annette and Tony

Annette and TonyGreater Melbourne (Outer), VIC

Return customers - happy once again

published

Darren gave us a quote in late November, he advised us of what our best option was for the job, which we agreed to straight away and were more than happy to go ahead with. We weren’t in a hurry to have the blinds done considering the Christmas period was coming up. Frank called us just after the break to confirm the blinds were made and ready for installation - this was completed on 6/1/2020. Service was exceptional, professional and all done with ease. Thank you once again, we always recommend your company to friends, family and work colleagues. No fuss Frank was a pleasure to do business.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Josie

Josie

  • 2 reviews

Veri Shades

published

Sonia went though with my quote throughly she help to explain how Veri Shades work as I am not familiar with these blinds, there was no rush. She also assisted with Cellular blinds. One happy customer.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Amy

AmySouthwest, VIC

In good hands

published

Tammy came to do a measure and quote after being referred to by a friend. She provide us with a couple of different option to still get the look we wanted but stay within our budget. Tammy was lovely and so easy to deal with, responding straight away to any queries.

Customer Service
Return Claim MadeNo
Store LocationGeelong
Warranty Claim MadeNo
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Catherine W.

Catherine W.Southwest, VIC

Great customer service

published

Consultant was punctual, pleasant and informative. She explained everything and was so helpful. She had great suggestions and made the whole measure and quote experience a dream. A quote was also provided the same day.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Sveta A.

Sveta A.Greater Melbourne (Metropolitan), VIC

Excellent sales staff

published

Consultant was punctual, pleasant and informative. He explained everything and provided his contact details in case we had any further questions. A quote was also provided immediately- a very professional approach.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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