iRobot Roomba 690 Questions & Answers

Good Morning Evan
This model Roomba will only clean as much of the house as it can in its approx 60 minute run time. The iAdapt Navigation System on this model uses your walls and furniture to help the Roomba navigate the home. This being said, you will find this Roomba will clean sections multiple times more than others.

We have found some customers are setting their charging stations up at a location at one end of the home, making it little harder for the Roomba to make it back before the battery runs out. We recommend having the charging station in a central location or if required adding a second charging station, so the Roomba can return to the closest one for charging.

If you have any further questions, please do not hesitate to contact our office directly on 1300 727 421.
Kind regards iRobot

Good Morning PamB
Without seeing the type of rug it is trying to get on it is had to advise. I have found with my personal Roomba and a lighter style rug, the Roomba may curl the edges when it is trying to get on. If you would like to send a video of this to us at [email protected] we may be able to supply you with a better response.
Kind regards iRobot

HI Linda
As long as it is not to plush and it can rest up against the wall, there should be an issue with setting the dock up on carpet.
Kind regards iRobot

Hi Bruce
It is possible that the wifi and your Rooba my have lost communication at some point. If you remove the app from your phone, factory reset your Roomba by holding the "spot", "clean" and "home" buttons down together for 10 secs, at which point the Roomba will play a tune to advise it has been reset. The re establish the app you should fin the map and notifications should resume.
Kind regards iRobot

HI Pali P
The Roomba 690 has a run time of approximately 60 minutes, depending on the surface it is cleaning and the objects around you may find you are getting longer than this.

If you can please test the Roomba by allowing it to run a full cycle and not asked it to return home to see if it can return on its own. If it doesn't, please contact us on 1300 727 421.
Kind regards iRobot

Good Afternoon Alice
Thank you for making contact with iRobot via the Product Review Questions page.

The Roomba 690 series Roomba intelligently navigates your home: iAdapt® Navigation uses a full suite of intelligent sensors to guide the robot under and around furniture to help thoroughly clean your floors. However there is no set pattern to the iAdapt® Navigation.

Kind regards iRobot

Good Afternoon Shelley
Sadly the Roomba 690 does not have recharge and resume capabilities, once it has completed the cycle it's battery allows it will return to the home base and recharge only. If you wanting further cleaning, you will need to manually ask the Roomba either by pushing the clean button or via the app.
We have found a few customer are having a little trouble getting the app and Roomba to sync. We have found this can be due to the wifi rotor running on 5ghtz rather than 2.4. We also recommend having everything together within 3 feet of each for the set up process. Once everything is setup you can move you Roomba to any location in the home, as long as it still has access to the wifi it will work.
If you have any further questions, please contact our office directly on 1300 727 421.
Kind regards iRobot

Good Morning Diane B
Depending on the floor type if the Home Base is not push up against a wall it is possible it may move around. It may be worth trying a couple of small pieces of blue-tack on the bottom to see if they may hold it in place.
Kind regards iRobot

Good Afternoon Kari G
We are sorry to hear your Roomba 600 series is not fully cleaning your home. So we can try to help you further with troubleshooting, please contact us directly at [email protected] or on 1300 727 421 with ref: C0150453.
Kind regards iRobot

Good Morning Linlilly
It is possible that it may be trying to get on to your rug from an angle that is difficult. So we can try to help you further with troubleshooting, please contact our office directly at [email protected] with your contact number and reference: C0149024.
Kind regards iRobot

Good Morning Aprile
You sure can, this way you only have to move the Roomba upstairs rather then everything.
Kind regards iRobot

Good Afternoon Mark
We are sorry to hear you have experience this with your brand new Roomba 690. Please contact our office at [email protected] with your contact number and reference: C0147783 to we can try to help with troubleshooting.
Kind regards iRobot