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iRobot Roomba i7+ Questions & Answers
6 questions from our users
Gremlinasked
I bought an i7+ in March to replace a 630; the 630 worked flawlessly and detected drops and avoided them every time. However, the i7 fails drop detection from day 1, every single drop fools it.
I contacted support on 5-MAR2020 and the reply to my request was sent back on 1-MAY-2020 - almost two months!!! I was given support number C0176511 and as requested, on 4-MAY-2020 I sent back proof of purchase and still haven't heard back.
I haven't left a product review - yet. But my two concerns are that the drop detection just isn't working and IXL support moves at a speed that makes glacier retreat look speedy. I would like a solution, contacting support clearly isn't it...
6 answers
IXL H.iRobot
Hi there, please accept my sincerest apologies for the delay in response to your support request. Our customer service team is currently experiencing unprecedented demand and is working to the best of their ability to follow up customer inquiries in a timely manner. Please be assured a member of our team will be in contact regarding your proof of purchase shortly.
Sorry to hear of the issues you are having with your Roomba product. From what I can understand your Roomba is failing to detect cliffs and is falling down drops. This may be an issue with your product's floor tracking sensor - please wipe it with clean, melamine foam and restart the robot. It may also be worth considering installing a virtual wall barrier to prevent the robot accessing problem areas. If the issue persists, please hold tight for our customer service team to be in contact.
Please do not hesitate to let us know if you have any further questions.
Kind regards, iRobot
Have cleaned the sensor several times, there are too many drops to install virtual walls... this is a defect in operation when the earlier 630 worked perfectly. I am waiting for customer service, but even if they are busy... two months to reply?
IXL H.iRobot
Hi there, thank you for the further information. From what you have described it appears your product will require a service appointment. I understand your frustration in contacting our customer service team, if you would prefer to contact [email protected] with your full name, home address and contact number, this may speed up the process of servicing your Roomba. Thank you once again for your patience.
Kind regards, iRobot
Scottasked
I have dark (black) wooden floors and some chairs with black legs. Will this cause any issues for the i7+?
mrmandmasked
Hi,
Hoping to purchase the new s9+, but is not available in Australia. Do you have any idea when this model will be available?
thanks, Michael
1 answer
Teghan R.iRobot
Hi Michael
We do not have a date as yet, but are hoping for the first half of this year.
Neil39asked
Most advertising shows i7+ on hard floors. How effective is it over a high pile wool carpet
7 answers
Hi Neil39, ours works fine on our carpets, the only thing that I notice is a little more noise from the motor as it powers across it.
Thanks.
Teghan R.iRobot
Hi Neil39
The i Series Roomba is fantastic on carpet. I have high pile at home, the only thing I would mention is you will see track marks of where the Roomba has been.
Kind regards iRobot
Clintonasked
How much success is it with Cat Hair?? Thankyou
2 answers
Sorry, I don’t have pets so I can’t tell you.
Teghan R.iRobot
Good Afternoon Clinton
The i series are the best on the market for pet hair. With the new premium 3-Stage Cleaning System and the Power-Lifting Suction of the i series models, you will find it is now an even better clean then its predecessor the 900 series. It also has new Dual Multi-Surface Rubber Rollers which allow for a deep clean of your carpets.
If you have any further questions, please do not hesitate to contact us directly on 1300 727 421.
Kind regards iRobot
Cianna C.asked
Before I purchase the iRobot Roomba i7+I would like to confirm that it will definitely work of carpets/rugs that have some black in them? I know this has been a problem with other machines because of the cliff-sensors.
3 answers
Teghan R.iRobot
Good Morning Cianna C
I can confirm the i7 and i7+ have dual beam cliff sensors allowing it to still operate on dark to black surfaces whilst detecting the edge of stair etc.
Kind regards iRobot
Hi Rebecca,
I appreciate your quick response to my question. Thank you so much; I will definitely be purchasing the i7+ now that I know it will work successfully in my home:)
Teghan R.iRobot
Hi Cianna
That is great to hear. If you have any questions, please do not hesitate to call us on 1300 727 421.
Kind regards iRobot
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