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I WOULD RECOMMEND
I don't know what you really want me to say. Every time I call them with a problem the problem is solved in no time, thanks to PAUL he is always ready to hear what the problem is and take action. And that is what I call good service especially with Paul Culbi he is always available at any time of the day you call him.
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- Verified customer
PROFESSIONAL AND DILIGENT STRATA MANAGEMENT
Our Strata comprises 130 residential units in a 13 storey building that is 14 years old. Jamesons has been our Strata Manager for the past seven years. Anthony Coates is the manager assigned to our Strata; he is diligent, approachable, knowledgeable and professional. These are important qualities for voluntary members of Strata Committees. This is especially true in the current era of more defined, formal responsibilities and increasing regulatory oversight.
The Strata is most grateful for Anthony's handling of its affairs The Strata's excellent reputation with investors, owner-occupiers and tenants, is in no small measure due to Anthony's diligence.
David C - 25/08/2018 12:50 AM
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KateSydney
Strongly not recommending
As an owner of the unit I have the right to request a copy of Capital Works Funding Plan. I did it - received an old copy (8 years old). I requested the latest copy and got ignored (no answer to my email for a week). Followed up in a week, got another reply: "we have sent all our documents for scanning, MAY BE we can show you the document in the meeting". Meeting is one month away and I have the right to review the document before the meeting. It ONLY takes constant follow ups and quoting relevant paragraph of the Strata Management Act 2015 to ...Read more
finally get the latest copy of a document. Did I get what I wanted - yes. Does it have to be that difficult - NO. Zero customer service. For a quality strata management with strong customer focus - look elsewhere.
2 comments
Sent full details to the supplied email on 10th Oct. Received no reply. Not even an acknowledgement. Well done, Jamesons!
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P.J.Sydney, NSW
I would not recommend
Two other owners in separate properties have complained to me about Jamesons. My personal experience has also not been good. Their job is to give advice independently from Strata Committees or individual owners, including enforcing strata laws where appropriate. What's the point of having laws if they are ignored. What they do excel at is glossing over their mistakes and beating up their reputation. Half of their reviews here are 'terrible'.
1 comment
Jacqueline B.Jamesons
Hi P.J.
Thank-you for taking the time to leave your feedback. We are sorry you've had a bad experience and would love to discuss this directly with you so we can sort out any issues you may have. Pl... Read more
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Really poor service
No interest in assisting tenants of properties they manage. I had an urgent plumbing issue in the common area of the building and after two days they still haven't sent anyone out to fix the problem. Message given to reception was not passed on to property manger correctly so therefore property manager did nothing until I had to ring for a second time. Still nothing done.
1 comment
Jacqueline B.Jamesons
Hi Lisa,
Thank-you for reaching out, however as a tenant you should report this matter to your property manager or owner and if they are unable to assist, please forward the details too marketing@jam... Read more
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Excellent quality service from Paul and his team.
We changed to Jamesons two years ago from an agency that was handling our strata matters for over 15 years. When Paul and team arrived on the scene, we noticed an immediate improvement with the follow-throughs to our requests, their quick and efficient responsiveness and the overall quality of service.
Paul handles all matters with great professionalism and takes pride in doing a job to a very high level of standard and satisfaction. His advice demonstrates a deep knowledge of the industry to which the Strata Committee takes advantage of.
Thanks Paul and the team for another great year.
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Thank you Paul Club and Jameson's
Words are few little to describe the professionalism and work Jamesons do, headed by the leader Paul. We have had them for over 5 years now managing our building which consists of almost 250 units in Parramatta. The operation is smooth and hassle free. This is due to their knowledge, experience and attitude that we have never run into a dead end.
Thanks again,
Samir G.
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A Change For The Better
We recently changed to Jamesons and it's been a breath of fresh air. Our manager, Paul Culbi, has been everything our previous manager wasn't. For someone so busy his response times have been impressive and, with his indepth knowledge of the industry, he gives quick and reliable advice that we can act on with confidence. Also, to meet our specific needs, Paul has introduced an additional sub group into our financials which has helped greatly in reviewing and interpreting our monthly reports. We would highly recommend Jamesons and Paul.
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DomSurry Hills
Jameson's is the Top of the Industry
I was Needing someone professional to assist my company in leasing to tenants this month, Paul was able to suitably find the right people for my property In Surry Hills within the time frame I gave them. Thanks Jamesons, Strata.
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Thank you Paul Culbi & Michael Vumbaca
We have now been with Jamesons for a couple of years and very pleased to have switched from another Manager for the first 3 years of our small 5 year old complex. The contrast is notably much more professional. Our Treasurer (a qualified auditor) is very particular, expecting data and records in ways which Jamesons, while not perfectly yet, have been progressively making adjustments which the previous manager could not achieve. In all other ways, our needs have been promptly and efficiently met by Paul.
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ValSydney
Best Strata Management Team I’ve ever worked with
I have rented out a few of our properties and haven’t come across Strata Managers as helpful and proactive as John Martin and Anja Lloyd. My apartment flooded a few weeks back and whilst it was a very stressful situation given tenants were meant to moving in, they acted promptly and supported the claims and repair processes so I could rent out my apartment as soon as possible. They have been very responsive and their customer service is really second to none. Thank you John and Anja - it’s a pleasure working with you.
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Stand up and take a bow...
Jameson’s appointed us a new manager, John Martin. John has been a breath of fresh air. He knows his strata law, by-laws and methodical with meetings, conducting his team of workmen onsite as if like a “musical conductor” – unifies tradesmen, sets the tempo, executive decisions with clear and concise preparations and controls the volume of feedback from committee members to ensure collectively the sound or reduced tempo of “feedback” to a calming beat of the city hum of living in metro and suburban life. A pleasure doing business with. David...Read more
& Lucas are part of John’s crew they arrived in a timely manner and finished cleaned up after themselves. We discussed briefly how family is important. When you see people that love what they do, it’s infectious “smiling and conveying appreciation.” Recognizing and rewarding good staff, team players and satisfied customers makes the world go round…Similar opinion? Write a review on ieatwords.com.au!
A refreshing change
Since changing to Jamesons Strata Management we have been very impressed with the quality of service provided. They are efficient and reliable and have a team on tradespeople who get the job done with no fuss.
Our meetings are chaired professionally and the level of reporting to the owners is excellent.
We moved from a Strata Manager who was regularly giving us grief and can now honestly say that the high level of stress has disappeared.
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Paula BSydney, NSW
- 2 reviews
So happy we switched
We've been so happy since switching to Jamesons. All emails/calls are promptly returned and they've been incredibly professional and respectful in dealing with issues arising.
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Job Well Done
With the smooth running of a strata highly dependent on the professionalism, knowledge of strata laws and personality of the Strata Manager that the Strata Committee works with, it is a pleasure to work with John Martin at Jamesons. Having worked with two previous managers from Jamesons, John is the one who gets the job done, communicates very well, is able to handle all personality types and wants the best for the building and owners corporation.
I cannot speak for other Strata Managers at Jamesons, but I can say John walks the walk and enj...Read more
oys what he does. As John is one part of the Jamesons team, all other areas need to also be up to date, deliver on their word and make sure they keep good eggs like John and the Strata Plans that use their services.Similar opinion? Write a review on ieatwords.com.au!
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contactchrisSydney
- 2 reviews
- 3 likes
- Verified customer
Excellent
Jamesons are a great Strata Management Partner, and John Martin is our trusted advisor.
Running a Building Strata is like any business, it involves many stakeholders, and we need to expect the unexpected. A good working relationship is therefore vital to the combined success of an effective Strata Management team. Jamesons and John Martin have proven to be a necessary partner to ensure the success of our Strata. Jamesons are also considered a trusted advisor and major contributors to planned events while responding well to the unexpected.
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KazChatswood
Brilliant service
We have had Jamesons as our Strata Managers for 17 years. Jeffrey Faull was our manager for 95% of that time and he was excellent. He managed all services and issues in a timely manner, was well informed on strata law, and very effective. As the secretary of the Executive Committee I got on with him very well. He left the company a year or so ago and the service went downhill rapidly with the new strata manager. I addressed this with Michael Vumbaca, the Managing Director, and he immediately appointed us a new manager, John Martin. John has bee...Read more
n incredible. He knows his strata law and is prompt, efficient, and just a genuinely nice guy to deal with. Everything is always resolved so quickly and without fuss. Jamesons almost lost us, but I respect them for dealing with the challenges we had and repairing the relationship with us so promptly. I would have no hesitation in recommending them, and John, to any building requiring a strata manager.Similar opinion? Write a review on ieatwords.com.au!
Max FieldingCampbell 2612, ACT
- 2 reviews
- 1 like
My compliments to Paul Culbi
Paul Culbi has had a run of issues to attend to on my Centennial Park unit since Jameson's took over the Strata Management. He has always responded promptly to what were mostly emergency events and got repairs organised straight away. Thanks Paul.
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AbhiRockdale
- 2 reviews
- 5 likes
Very efficen.
Jamesons just took over building and our building was in big mess because of our previous managing agent. Paul is very professional and since they have taken over our building they already fixing our problem.
We can simply lodge any complain via online and they try respond within 24 hours.
Thanks Jamesons, please keep it up your service.
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Sam BoeckerSydney
Best strata company to deal with!
I have to deal with lots of strata companies daily and Jameson's is certainly one of the best! Always fast to respond & lovely to deal with!
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Jacqueline B.Jamesons
Hello Kate,
d then we completely agree that it shouldn't have taken that long - and as a result our management are keen to investigate the matter to understand what went wrong and how we can make sure it doesn't happen again. If you are able to please e-mail your name and which manager you were dealing with to [email protected] direct he will look into this matter immediately for you.Thank you for reaching out and leaving feedback on our Product Review page.
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