Disgusting joke of a company. Deplorable money sucking company that is the only distributor that charges higher tariff rates the more you use, every other distributor gets cheaper.

36 hours to turn on the smart meter. WOW. Guy who presses the button must have been on leave. Good luck

This company does not assist or help its customers. But very happy to take their money. Oh yeah there is no competition. What a joke,

These jokers want to come and read gas meters in apartments but refuse to give any indication of when they are coming. They won't even give the day. They expect people to just sit around all day waiting for them. They wanted to change my meter and put a new one and surprisingly they gave me a window of when they were coming. But of course they dont even show up and just waste my morning. Pathetic.

Reported a gas leak, technician came out and detected gas, advised will be back in 2 weeks to fix it, 2 months later nothing had happened, reported again to Jemena, no notes on previous job, apparently it's with another team.. Still waiting for gas leak to be fixed!

One of the most irresponsible, lazy and ignorant company in Australia. I helped my friend set up his restaurant in last Dec. Our retailer told us that the meter reader would come at19 Dec and read the meter in order to move-in our gas. The restaurant was closed and nobody would be there for that day. They won't give you the contact details of the meter reader and neither they can give your number to the meter reader and let the meter reader call you before they show up. Giving us a call before you come. What an easy thing to do but can save us a lot effort and time. But they simply can't. So I waited there for a whole day. Guess what, nobody came.

My request for Abolishment - Decommissioning and meter removal is still not closed. I called Jemena 4 days ago to report and was advised by the operator that somebody from Jemena will contact me within 2 working days. Still waiting for their convenient time to call me. In the meantime, I called the subcontractor and he could not advise when he will come around. He said just look out for your gas meter & if its removed that means the job is done!!!. Very poor and pathetic service from both Jemena and their sub contractor. This is my second post and I have little or no hope from Jemena. Talk about customer service.

Most unprofessional people. Never care for anything its very difficult to get things going with them, I don't know why utilities company use their services.

Same as most other people's reviews. These people are the most incompetent people I have ever had to deal with in my 44 years in business. Their 'process' of doing NOTHING by phone is despicable. After months waiting, and numerous password re-sets to log in and numerous -calls where all is they say is 'you have to log in' - I can see why people want to shut this organisation down. Not everyone has internet. Not everyone can use such a difficult system. Most of us can use the phone, so let us get a gas connection by phone. After 2 months, I finally got 'an offer' but I can't accept it because they won't do it over the phone. Stupid, stupid process. Everyone MUST complain to the Energy & Water Ombudsman and to their local member.

Disconnected the gas for re-building my house but after being charged $13500 for re-connection I am waiting for any dates for the work to be done.
What a joke.
Who made the decision to have yet another monopoly in essential services?
No other country would allow this to happen.

I took the morning off to be home to have the gas meter replaced. It was only replaced in the past 24 months and was apparently faulty from the beginning. Although he'd assured me he tested it and it was fine. Their contractor arrived and refused to do the job due to the difficult access. Although I did mention to them when it was organised that it was difficult access and the previous contractor they sent refused to put the laundry door back on following the job. And that was after he complained about the job. Extremely unprofessional.

I lodged my application on the 26 June still no gas absolutely no response have contacted over 10 times sent photographs of site clear. Contacted Energy Aus they say they have tried to escalate. I was informed 9 weeks from lodgement. It is now 12 weeks with no response. My house is complete I cannot move in I am paying mortgage payments and rent. I am now going to ombudsman, ministers office. This is disgusting and stressful for my family. Julie Walker ref 7376971000

Their service is terrible! My partner and I have been waiting for our new home to get gas for 11 weeks now. Imagine cold showers in this weather.

Don't waste time people, go to the ombudsman!

They have owed me $480 since November, and every time I call get put on hold repeatedly, where I normally get cut off. Wasted hours of my life, for a fee they admit is owed to me, but can't get things to get moving.

Energy and Water Ombudsman has been contacted

Iv neen waiting over 7 weeks for a gas metre to be in put on a excisting gas line for a buisness....15 phone calls later no gas these people are the most incompetent people iv ever had to deal with in my 30 years in buisness .hundreds of staff and it could of been done with one phone call 10 years ago to many idiots

I would say that I have never encountered worse service than this. Its shocking that one can be treated so badly in Australia.

the company has a heartless, ruthless policy and don,t care even if you die.
I keep calling everyday and I was made to believe that my gas disconnection is their priority and they will genuinely help me but two weeks later was told that i did not even made a request as urgent or early on. And the charges we pay for being tortured is 1155 dollars yes that much money for disconnecting the service and even after paying that you have to wait for -- no one knows.

Did not imagine this kind of work culture could possibly exist in this era.

These incompetents failed to disconnect us as requested at THREE different addresses within a 2 month period resulting in us being incorrctly charged for other peoples usage, in one case being charged on estimated initial and final reading at a rate 5 times higher than actual reading. If I could give them -5 stars I would do so.

Couldn't spend 10 decades on hold
Eventually got through on different number
Response times unacceptable to attend
Being without power for 2 days is no urgency