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Jemena (page 4 of 4)
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- 3 reviews
- 8 likes
Dodgy!
This is a horrible company ripping so many customers off on their bills through AGL and Energy Aus I know of 5 personally. Horrible customer service they just don't care, continual incorrect billing and inability to resolve issues.
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Andrea D.Sydney, NSW
- 7 reviews
'Dodgy and untrustworthy' - in my opinion
All gas and electricity connections in Sydney CBD have to go through Jemena (at least that is what I have been told so if you have an issue with them, regardless who your retailer/provider is e.g. Origin, Energy Australia or someone else, you are basically f..... ). My husband and I moved into a new apt. in Sydney CBD in Oct 2013. It took Jemena 6 months to send our gas and hot water readings to Origin who couldn't issue us with a bill until they had the figures. When you get hit with a delayed bill, well let's just say you are not the happiest...Read more
person out there. Since that experience I started checking our every bill. Just recently, we had a very unpleasant experience with Jemena. Our Oct-Dec14 bill had the readings that were completely different to the ones I sent to Jemena. How it works is that you send Jemena your readings for the gas and hot water meters as these meters are in the apt. you occupy, not in the common area (unlike the electricity meters), they forward these onto your retailer (in this case Origin) who sends you the bill a week-two afterwards. Unfortunately we first paid this bill then checked it (what can I say, we put our guard down once and they messed up again.. ). When I realized the mistake on the bill, I contacted Jemena directly and to make two months worth of "going back and forth with them" short: they suggested that Origin must have entered their own readings because Jemena sent them the ones I gave them on the very same day they received them from me. During our email correspondence I realized that the date they claim our readings were sent to Origin, was actually two days before I actually sent them, which means they couldn't have had them, unless they are psychics. After I went nowhere with them I contacted Origin as we were basically overcharged. Eventually Origin organized Jemena to send their field representative Skilltec to check our meters. Suffice to say that after approx. two months we finally received the credit on our bill. No one called to apologized, no one took any responsibility as the bottom line is that the mistake was done on their part and if I haven't been diligent with my records keeping we would have never received this credit. When I contacted Jemena to lodge a complaint as I wanted this on their records as well, they advised that they do not give reference no. for complaints but that they have made a record of mine. You will understand why I am reluctant to believe that so I requested to be put in contact with someone in charge so that this can be investigated. All responses were very evasive. So once again, whoever has no choice but to deal with Jemena, my advise to you is CHECK YOUR BILLS ON REGULAR BASIS TO MAKE SURE THE READINGS YOU SEND THEM ARE ACTUALLY THE READINGS FORWARDED ONTO YOUR RETAILER!!! In my opinion, there is some dodgy stuff going on there, whether on purpose or as a result of inefficient and incompetent staff, I do not know, but if I could, I would switch to someone else; unfortunately they are in charge of Sydney CBD area (so I am told). (Talking about monopolizing the market!!!).
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MenothereRight not Here
- 36 reviews
Indecent pricing
How is possible that a company that charges over one dollar per day for having a metre I don't own, even if I don't use electricity at all (I am not in the apartment yet or I am on holidays for ex.), hasn't been sued or questioned? Having to pay 30+ per month for a metre that is not made of silver or for the non-use of power when this happens is unethical and abusive.The worst thing is that you cannot change distributor I was told, Jemena owns the metres in the building. I feel that I have been assaulted, because this is an assault to my wallet.
By the way, Jemena is owed by Alinta. Now that I know, it makes sense...
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shenwSydney, NSW
- 4 reviews
Time Waste
Moved into a new apartment, no gas connection, and no gas retailer could find my gas connection so I was directed to Jemena. Rang on Monday i was told it would be set up in 1 week, rang again on Friday I was told it took them a couple of weeks to do all the paperwork, there is actually no physical gas connection needed, but it still will take them a couple of weeks for the paperwork only! Despite that the apartment was settled more than 2 months ago. They promised would call me when it's set up. No ring ever. And i am still waiting. Wrote email...Read more
to complain and no response at all. Now it's almost 3 months since the settlement and I am still waiting for the gas connection (paperwork) couldn't do any cooking! Frustrated!!! paperwork takes a couple of weeks, leaving me almost 3 months without gasSimilar opinion? Write a review on ieatwords.com.au!
ShariKasydney
- 2 reviews
Amazing Customer Service
Around December last year, my partner and I moved into a new rental apartment. Upon arriving, we quickly ascertained that the gas was not working. Our real estate agent had set us up with AGL to sort out our gas and electricity, but it took the better part of a month for them to get around to telling us that we needed to contact our base provider, Jemena.
Jemena customer service responded to all of our emails within the day (once within the hour!) and got us sorted out within a week, including putting us in touch with Energy Australia, who ...Read more
apparently had held the previous contract with the previous tenant, and so knew more details about what might be going on with our gas (the two theories were that it had been switched off at the main or that there was a fault), and then setting up the appointment with the technician. Our experience working with Jemena was incredibly pain-free, and we managed to get our problem sorted in no time. Now we're cooking with gas :P Incredibly efficient customer service.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Unhappycustomerasked
I applied to have the electricity supply abolished by Jemena a month ago, the house in Melbourne is going to be demolished and a new one built. I have been told by the work crews who have come out that they have no idea where my underground power supply originates on the pole out front. This has led to an open ended process where I am constantly told that it needs further investigation. I have a schedule to get the house built and am now sitting around wasting time and money waiting to have (what should be a simple disconnection done)???
As I have read here on this forum these procedures are in disarray and customer service is a joke, I will be taking this to the ombudsman I suppose and from there to my local government member. Is this a normal outcome for this situation??
No answers
ARTYasked
Whom do we, as customers, complain to, about the appalling service by Jemena. Is there a regulatory authority that oversees Jemena.
I have waited from 7am until 7pm on the day they said they will come to read the meter. I rang Jemena, I was asked to ring AGL.
When I rang AGL, the supplier about the issue I was asked to contact Jemena.
I have wasted a whole day just waiting for the meter to be read.
No answers
Graham K.asked
I’ve received an unsolicited mail from Jemma about a study for an offer of $30 e-gift card. The letter ask to complete a survey for qualification and then the offer of an upgrade the gas meter but it made no mention of costs. Contact number and website enclosed in the letter. Any one can give me an objective feedback please.
Graham
No answers
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