I can confirm other reviews here complaining about gross over-estimations. In two years they have never read my meter and every gas bill is based on an (incorrect) estimation that results in bills hundreds of dollars higher than they should be. The latest over-estimation was 5000+MJ, out, resulting in a $700 bill (compared with $28 for the same period last year). Check out this SMH article showing bills increasing from $2000 to $150,000!!!! https://www.domain.com.au/news/from-100-to-10000-residents-across-several-sydney-apartment-buildings-shocked-to-discover-astonishing-jumps-in-gas-bills-20170221-guhoog/

The last 3 gas bills have included estimates that have been way over inflated even though the meter reading guy showed up and did a reading on each occasion. I saw him and spoke to him on the second two occasions.
They do not meet requirements for providing actual meter readings and their algorithms or whatever process they used to provide the gas retail company with an estimate is completely wrong resulting in bills that are at times hundreds of dollars over what they should have been.
Woeful! Unethical! Why is our distribution system privatised??!!

We have been trying to switch providers and require and actual reading, which were done for 10 years with no issue. Jemena for some reason decided about 12 mths ago to stop reading our meter and only submit estimates, which are always inflated. Energy Aust are saying we can not switch till Jemena does a real reading so I am held at ransom, this is crap, VERY unhappy. Calling the ombudsman tomorrow. We are told to shop around for energy, how the hell can you when this things happens.

Over the last 6 months I have been trying to change my gas provider. Jemena continually refuse billing rights to my new provider. Even thought Jemena have done 2 special reads at $40 a pop still wont transfer to my new provider.

Jemena's customer service is the worst I have ever experienced. Surprising that the company like this still exists.

No one got back to your when I requested call back and answers for delay.

Wish I do not need to deal with them anymore

We contacted with Jemena regarding a gas leak on Wednesday. It is now Saturday and the gas leak remains. We have spoken with customer service 5 times, each time with different information. This morning we were advised that there is no log in the system to fix the problem, so we need to raise a new request again.

We moved into a new apartment where the builder used Jemena for the gas connection and gas meter. We contacted the gas company to open a new account and they said that Jemena hadn’t yet provided the details. It has been over 5 months now and no progress. We have not received a single bill for the gas connection and I don’t know who to contact. The builder says to contact the gas company, who in turn say to get in touch with Jemena.

The worst experience of moving into a new property. And to think that we live in a first world country!!
I don’t know how companies like these are allowed to get away with such ineptitude.

I would give them a negative 5 star rate.
This is the 12th of week I have been waited for the meter to be installed. They are still saying they targeting to achieve 6 week time frame to all other customer. Look the review here.
Took them 3 weeks already to pass a customer info. to a energy retailer.
Took a Jenema contactor 4 week to feed back info. about the meter location isn't suitable
Took 1 month unti present compliant department cannot give an answer of a completion date/week

I contacted Jemena for a new gas connection.
Jemena forwarded me to Energy Australia.
I believed and was made sure over the phone i will have gas connected to my place.
now I am told by Jemena my plumber will have to run the gas line to my place
my plumber does not have the "hammer head bore equipment" required to carry out the work.
Jemena could have said a simple NO when I first inquired.
this is misleading and wrong.
very upsetting.

They changed our gas meter but did not turn the hot water back on. I rang at 8pm and they were here within 15 min to turn the hot water back on! Great service! Now I can have a shower :)

I submitted my application 3 months ago, everytime I rang to follow up, different staff told me different story, early Jan I was told the installation will be done 19th Jan, rang to confirm today was told not until March 26. Is there any way to get to the bottom line of this, we are leaving in a new house, no shower, no cooking. Monopoly is really not the way to go in this market. Consumer have to take the crap.

Same issue over 6 weeks and still waiting for a time to install, There excuse is that they have to wait on a email back from there contractor which takes a week or in my case will be nearly 2 weeks. They have a monopoly of the market and treat you that way, and supposedly with all the people that work there no one is in charge probably explains alot

Absolutely hopeless customer service. Trying to get connected for 6 weeks. All we need is a meter for the plumber to connect. Two other houses in the development have been connected but both had the same issues with Jemena saying there was no has in the area, despite the fact there is. We are getting the same response. They just don't care at all and couldn't be bothered doing their job.

Terrible customer service. Different story, different information every time you call in.

We've tried for 3 months to get a stolen the meter replaced. Finally we were told it would be done within 5 business days. So we moved our things to the newly renovated house in anticipation.

7 days have passed and still no meter. Different story every time we call in (any day now; sorry, out of stock on the meters 5-10 more days, etc).

Rubbish company with no regard for customers. I'd say steer clear, but what are the options?

There is no excuse for putting a form in my mailbox without any information on why they turned off the gas. Yes they all must have very small Brains and assume we can read their minds like they can read meters.