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Not a fan.Australian Capital Territory
a former favourite, quality has gone downhill
Used to love Jo Mercer but have found my most recent purchases to be uncomfortable and poorly constructed. Furthermore their customer service, online, is dreadful! Not helpful or understanding at all.
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I LOVE this brand. Excellent customer service too!
I absolutely love these shoes - they're the only brand I buy now. They're high-quality, super stylish (I always get compliments on my shoes from them), and all of their styles (heels, boots, sandals, high wedges) are very comfortable after 2-3 wears as the soft leather gets worn in.
I had an issue where a strap on a pair of wedge sandals snapped after only 8-10 wears. I contacted their customer support team via email - they responded within 24-hours and shipped me a replacement pair without any issue or nonsense. Such a level of customer service is so hard to find these days! The situation has made me even more loyal to the brand.
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SonbulGreater Melbourne (Outer), VIC
- 2 reviews
Horrible quality of shoes and customer service
Incredibly dissatisfied with the product. I purchased my first pair of heels, Phoenix High Heel Sandals Bone Leather, in December last year for an engagement. Having only worn the heels for 3-4 hours, my feet were burning, blistered and the next morning I had scabs all around my ankles which took 1 month to heel. I could not wear heels during that period, and even wearing runners was painful.
I made a compliant online. I was advised to contact the area manager of the nearby store, which I did. After continuously calling the store and leaving m...Read more
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DO NOT BUY FROM HERE
Bought a pair of sandles from here after one wear they broke. They refused to refund me. It's gotten so out of hand I've put a complaint with the ACCC
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Sarah ScottGreater Melbourne (Inner), VIC
Fabulous Shoes & Service
Funny that my review is very much like the last one listed. I found great shoes at Jo Mercer and waited for an online sale to buy 2 more in different colours. No shipping, great discount. The service I recently got when having to return a pair of shoes was fabulous, friendly, helpful staff where the customer service is does not feel forced. The staff weren't 17yrs old either and could speak my middle aged language. Will be returning to the Melb Central and Collins Place stores, my new favourites.
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