Used to love Jo Mercer but have found my most recent purchases to be uncomfortable and poorly constructed. Furthermore their customer service, online, is dreadful! Not helpful or understanding at all.

I absolutely love these shoes - they're the only brand I buy now. They're high-quality, super stylish (I always get compliments on my shoes from them), and all of their styles (heels, boots, sandals, high wedges) are very comfortable after 2-3 wears as the soft leather gets worn in.

I had an issue where a strap on a pair of wedge sandals snapped after only 8-10 wears. I contacted their customer support team via email - they responded within 24-hours and shipped me a replacement pair without any issue or nonsense. Such a level of customer service is so hard to find these days! The situation has made me even more loyal to the brand.

Its hurt my toe gave me blister custom service can not help me because i worn them so sad for me I cant wear them more...they should find out any solution if someone physically hurts

Walked in to your QVB store today the store manager was on the phone outside the store for 20 minutes no staff on selling floor a team member came out from the back no eye contact no acknowledgement did not even ask if we needed help left the selling floor and went to the back room my sister and myself just walked out

Shopped at Harbourtown Outlet Adelaide. Shop assistant Frinee was pleasant, friendly and extremely helpful . Love my new shoes, will definitely return and hope to be served by Frinee again. Thankyou !

The sales assistants did not give the other pair of shoe to try on and was judgemental and rude. I had to wait a long time to even try the one shoe

Saw a display in the store - sale $99.95. Asked shop assistant if all on the signed table were were 99.95. I was told yes. Found a pair I liked and tried them on- assured again they were 99.95. Advised to have a look around because a second pair was 50% off. After trying on a number of shoes couldnt find anything I liked so decided just to take the boots. Go to pay and get told no actually they are 149.95- no offer to reduce them to the advertised price! I walked out not happy -such a waste of time.

Im surprised at all the bad reviews here. Most of my shoes are from Jo Mercer and have lasted me for years! The quality is great and had no issues returning even sale items.

Love the Doncaster store especially. Always great service.

The boots I own are going strong after 3 yrs of constant wear.

Thank you!

Great service at Highpoint store.
First stop for shopping for shoes.
Always look for Josephine in store as she knows what I need and very helpful.
Approaching me with a smile ..

Went into the highpoint store on Sunday the 16th of June, one staff member was looking after two customers at once and managed to help me in between! Had some great informative help from Josephine and after having her reassure me on company policy I was sold on a lovely pair of heels! Thank you, will definitely be returning next time

Love their style, and shoes look very well made and presented. I have purchased quite a few different pairs and quality has always been good. Apart from one pair of sandals where the stitching has started to come undone. Also the sizing can be a bit irregular as I have a pair of boots in a size 40 and then sandals in a size 39. Prices are a bit high but they are quality leather so that is to be expected.

I try not to go past a store but can’t resist. And undoubtedly will walk out with a purchase. The shoes are beautiful leather and have a European look. My wardrobe consists mainly of Jo Mercer !

I just love Jo Mercer products & Designs. Most of my shoes collection are from Jo Mercer. All Shoes are made from a very good quality leather. Definitely Very highly recommend.

Have bought several shoes online . Fast and efficient service . Had to swap a size so went to QVB . Staff were amazing . Friendly . Courteous and nothing was too much trouble even with a slight postage glitch.

Bought a pair of sandles from here after one wear they broke. They refused to refund me. It's gotten so out of hand I've put a complaint with the ACCC

Funny that my review is very much like the last one listed. I found great shoes at Jo Mercer and waited for an online sale to buy 2 more in different colours. No shipping, great discount. The service I recently got when having to return a pair of shoes was fabulous, friendly, helpful staff where the customer service is does not feel forced. The staff weren't 17yrs old either and could speak my middle aged language. Will be returning to the Melb Central and Collins Place stores, my new favourites.