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Jura E6
anne castleMid North Coast, NSW
- 4 reviews
Cold cappuccinos
I bought e6 jura on 27th December 2022,makes excellent black coffee but cold cappuccinos from the start. Today I used my aldi milk frother to make cappuccino, at least milk was hot,but I shouldn't have to do this for the price of jura machine..
Is there any way to rectify this.
Anne Castle
Purchased in December 2021 at Harvey Norman for $1,199.00.
1 comment
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Alan BakerWide Bay-Burnett, QLD
- 2 reviews
- Verified purchase
Quality, quality, quality. This is engineering!
I have had my Jura E6 for two years. It has been glaringly different from every other coffee machine I have bought previously - and that's a few - in one important respect: it works, and it goes on working. The unit is solid and well-engineered (it's Swiss - should we be surprised?). The display tells me when a clean, or water filter change, is needed, and that has been the sum total of maintenance.
The coffee is excellent, and quality is consistent. By selecting brew size, and coffee bean quantity, the product is fully comparable to most ...Read more
coffee shops, and (using the good-quality beans I can now afford, due to the money saved) better than many. Unlike some who have reviewed, I do not heat milk in the machine. I simply use the microwave for a few seconds to get the preferred temperature, and use a low-price frother (from Aldi) if cappucino is requested. In short, a solid, good-looking machine that does a first-class job.Purchased in September 2021 at Harvey Norman Electronics Physical Store for $1,399.00.
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- Verified purchase
Cold cappuccino
Brought a Jura e6 on sales person recommendation, we have had it for about 6 weeks now. Makes very good expresso but the cappuccino is just warm we have tried everything but still just warm coffee.
Rang Jura and expland but they said they would send a new milk noodle but never received it .
Rang Harvey Norman Joondalup and they told me to microwave the milk
Not Happy.
Purchased in June 2021 at Harvey Norman Appliances Physical Store for $1,350.00.
1 comment
Jura A.Jura
Dear Greg,
Thank you for your review, You shouldnt microwave your coffee. If you could kindly email your details to [email protected]. I would like look into this and resolve this issue.
Kind Regards
Kylie - Aftersales Manager
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Ricarda WellsLaunceston, TAS
DO NOT BUY!! Machine stopped working properly less than a month old, and their customer service was atrocious.
We purchased an E6 back in March, owned it less than a month when the milk frother stopped working properly - it wouldn spurt and splatter milk out in to a bubbly mess, instead of the beautiful thick foam it was initially producing. After contacting Jura, exchanging several emails, phone calls and videos, it was decided the machine needed to be sent off for repairs. We were without the machine for 4 weeks (numerous phone calls were made on my behalf during this time, trying to find out what was happening with our machine. But was never given a ...Read more
straight/helpful answer), and when it was finally returned to us, there was no change at all. Jura wanted us to have it shipped off for repairs again, but by this stage we had had enough. We demanded a refund, we were denied initially but finally they allowed it, after threatening to get ACCC involved. 100% WOULD NOT RECOMMEND. Worst customer service I’ve ever experienced. Zero care or compassion from their customer support team. We’ve gone Delonghi now, and are loving it.Purchased in March 2021 at Harvey Norman for $1,400.00.
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DisapointedMelbourne
Jura E6 - Poor Quality Product
We purchased a Jura E6 today and we cannot get past "Switch open", "Filter is being rinsed", "Switch close".
When you pay this amount of money for a new product, you expect it to work day 1 out of the box !
Really bad experience, will return and select a more reliable brand.
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goldcoastwestieGold Coast
- 29 reviews
- 20 likes
I wish I could give it 5 stars but...
We were looking for a simple coffee machine and loved the simplicity of this Jura E6.
It makes lovely tasting coffee and it is consistent. I would have given it 5 stars, but there is one frustrating aspect of this machine and that is the heat. If you are looking for an espresso then the coffee temperature is perfect. Me I love Cappuccino, so when you have 85ml of Coffee and the remainder of Milk Froth it is cool - there is no higher setting for the Milk - and when you pay $1300+ you would expect a simple function like this.
For anyone wanting a Flat White or Cappuccino expect to microwave it for 1 minute
It is a little disappointing and it is a shame as I love everything else about this machine.
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LibbyMannering park
- 8 reviews
- 1 like
Excellent loads of features
Very happy with the different types of coffee you can put in, easy to use and keep clean, its best to be shown how to do it the first time. I would like it if it fitted a taller mug. The temperature is great, and the milk frother for cuppuchinos works well.
1 comment
Jura A.Jura
Dear Libbym, we are so happy to hear you are enjoying the features of your J6, if you need any assistance please call us on 1300 285 872 or email [email protected] and we will ensure its resolved.
Kind regards
Kylie - AfterSales Manager
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Need new chillerPerth
- 32 reviews
- 19 likes
Best coffee machine
It is Swiss. It is perfect. Makes an excellent cup of coffee. Black coffee, especially. Very easy to use. Big water reservoir. Reasonably large, air tight beans compartment. To be used with filtered water or install a Claris filter. Do so and you won't need to descale the appliance.
However, with perfection comes responsibility. A bit of prima donna, requiring attention. For good reasons I envisage. Apparently, a good cup of coffee requires good quality water and a very clean machine. Which means, if you're converting from a pod machine, as I ...Read more
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Questions & Answers
James W.asked
When using a full milk bottle in the small fridge next to the machine milk drips from the frother for some time. Do you know what I can do or can I get a valve for the milk tube??
1 answer
Jura A.Jura
Dear James,
Thank you for your question, that’s very strange fault and shouldn’t be dripping after the coffee is made. Could you kindly email me a video to [email protected] I would like to look into this and resolve this issue.
Best regards
Kylie after sales manager
Disapointedasked
We purchased the Jura E6 today and we can't get past "switch open", "filter is being rinsed", "switch close". Are we doing something wrong? When you pay this amount of money for a coffee machine, you expect it to work out-of-the-box. This really bad!
4 answers
Haha.. absolutely normal. Excellent quality coffee comes from a clean machine. I felt the same when we first switched from a pod machine. 6 months on and I haven't still gotten used to it . High maintenance machine alright. Well, Swiss being Swiss, it is all about perfection. I work in the kitchen appliance industry and all my kitchen appliances are Swiss made. It is about perfection.
With great perfection comes great responsibility..;)
Jura A.Jura
Dear Dispointed,
Thank you for your question, there is an air blockage in the filter, this can sometimes happen as the machine has been in transport from Switzerland and does take a couple of months to arrive in Australia, we need to remove the filter put hot water in the tanke, put the tank back on the machine minus the fitler and hot water and flush it through the system it can take a couple of goes. once the products show on the screen remove the hot water and put the water filter back in, if the issue happens again there is a fault with the filter.
Kind Regards
Jura Support team
We made 20 attempts to ridiculously perform this task on your new equipment to no resolve.
We returned to the shop and purchased a Delonghi which worked out of the box.
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Jura A.Jura
Dear Anne,
he milk temp if you could kindly email your contact details to [email protected] we will arrange one to be sent out. Kind Regards Kylie - After sales ManagerThank you for yopur review, we need to increase the temp to high, program the machine correctly less milk seconds more coffee, pre-heatr cups and we can arrange a new part that increases t... Read more