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KMX754RD (Spicy Red), KMX754WH (Cool White), KMX754CR (Fresh Cream), KMX754BK (Rich Black)Luciana S.Metropolitan Adelaide, SA
Glass bowl plastic attachment broke 5 times!
The mixer is stunning! I used couple of times and after that the plastic ring that attaches the glass bowl to the stand cracked. I asked Kenwood for replacement 4 times already and got the replacements.
Last time after i did a batch of cookies the mixer head is not spinning and gets stuck to the glass bowl wall. I sent email to Kenwood as my mixer is still under warranty but I have to send videos etc which i still did have the time. I was expecting a replacement but instead have to send videos and pay for shipping!
Beautiful appliance which is now sitting on my bench with zero functionality!
Pretty disappointed...
Purchased in January 2021 at Kenwood website for $250.00.
4 comments
Thanks for that. Where can I contact a representative or someone in Adelaide to have my mixer looked or fixed? I don't want to ship interstate as it is a very heavy machine. Thanks luciana
De'LonghiKenwood
Hi Lucinana, please send us a private message with your post code and I can look this up for you :)
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J-MacPerth, WA
- kMix KMX754RD (Spicy Red)
- Verified purchase
Mixing it up never got better
The performance of this mixer is great with 1000w power to get through the toughest dough mix yet gentle enough for the lightest sponge cakes. This mixer comes with whisk, mixer and dough mixer and a small moulded plastic scraper. It also has a very HEAVY glass bowl which has a plastic attachment, Not the best, but you can buy a light stainless steel bowl as an accessory around $125 + shipping, which really should have been thrown in the deal. The huge capacity of these bowls is a whopping 5lt enough to make the whole family cakes! All in all for the cost *discontinued model sale* its a good mixer.
Purchased in July 2021 at The Good Guys for $248.00.
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The reviewer stated that an incentive was offered for this review
Shaz FGreater Melbourne (Inner), VIC
- 9 reviews
- 2 likes
- kMix KMX754CR (Fresh Cream)
- Verified purchase
Nice mixer but pretty poor agent support
The Kenwood KMIX was great and very pretty on the kitchen counter. However, after only few uses the plastic base of the glass bowl that enables the bowl to lock into the mixer cracked. Since the KMIX was only a few months old, I called up Service Sphere, Kenwood's authorized service provider.
The level of service was very slow and fail to take any accountability. It took over a month, and that too after contacting Kenwood, I was able to get a replacement unit.
1 comment
Kenwood t.Kenwood
Hi Shaz,
We are sorry to hear that your experience with the kMix didn't quite meet your expectations in this instance.... Read more
If you should ever have any queries about your machine in the future, please feel free to contact us directly via private message here or via private message on our Facebook or Instagram and we would be more than happy to assist. Best, KenwoodSimilar opinion? Write a review on ieatwords.com.au!
Find out how Kenwood kMix KMX754 compares to other Benchtop Food Mixers
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jackadelaide
The Glass bowl Stuck and can't be removed at all
Got this mixer last week, it comes with a lot of whisk attachment for your baking needs.
The first time i used it i heard this clicking noise that i ignore thinking it is normal. it mixes fine anyway.
Though on the third use i cant seem to detach the glass bowl from the mixer after using it. It turns out the plastic ring around the bottom of the bowl detaches itself from the glass so i have a free wheeling glass bowl that i cant remove since the plastic is the one that secures the whole assembly.
got it returned straight away. so if you are looking for a stand mixer get one with a stainless steel bowl instead because it is one assembly.
3 comments
Kenwood t.Kenwood
Hi Jack,
Thanks for your review. Please let us know if there's anything we can do to assist further with this issue.
You could do a more Rigorous Quality Assurance when manufacturing the glass bowl, or change the design of the glass bowl, so that if the plastic base got detached from the glass when it is still attac... Read more
hed to the mixer, the whole glass bowl assembly could still be removed. As for me i got a full refund from the good guys so i'm happy and thinking about getting a mixer with a stainless steel bowl.Kenwood t.Kenwood
Hi Jack,
Thanks and we'll definitely pass that feedback on to the team and take it into consideration. Happy that you got a refund, let us know if you need any help or recommendations in terms of buying a new machine?
... Read more
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Debbie_HGreater Melbourne (Outer), VIC
- 3 reviews
- 2 likes
- kMix KMX754RD (Spicy Red)
- Verified purchase
I love this machine
It is powerful and easy to use. It came with balloon whisk, beater, dough hook and folding tool. It has a large glass bowl with measurements down the side. I would love an option to buy a smaller bowl for those smaller batches, but this has been getting quite the workout in my kitchen. Love!
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Questions & Answers
Majd I.asked
If I want stainless bowl how I can by
2 answers
Kenwoodchefrestore.co.uk sells them for $125 with shipping, I know because I’ve been looking at it because I have a feeling that the replacement ring for my glass bowl will break too.
We got the stainless steel bowl, genuine Kenwood on ebay. There is a seller in Victoria that sells them for around $118 plus shipping.
Majd I.asked
I want just a stainless bowl
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De'LonghiKenwood
Hi, thank you for your review. We have shared this with our team and appreciate your feedback. Our aim is to make long lasting machines and this feedback is very valuable to us. Best, Kenwood