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SaraDoncaster East Vic
Great service, very professional and courteous.
The guys at kleanmaster duct cleaning and repairing were very professional, Arrived when they said they would and completed the cleaning work in 2 hours. No fuss, no mess. They also gave me advice on repairing some external vents which were damaged and causing problems. They advised that the service should be done every 8-10 years. Our house is 20 years old so we asked them to also replace some of the duct piping as well, They are certified which is something you should look for.
This company is highly recommended.
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Absolutely terrible! They got no idea what they are doing!
I booked 1 month in advance to have my ceiling ducts cleaned on one of my few days off. During my booking, they said they had a special promotion going and it would cost $185 with 7 ducts and the air return. The day came, and no one showed up. When I rang them to find out where the technician was, they said they didn't have a booking for my job and asked me if I was sure I booked with them and not another company.
They couldn't send someone out that morning so I rebooked for the weekend, and was told that they would do me a "favour" and give ...Read more
me the promotional price from a month ago of $185. When they guy showed up he told me he was here to clean my floor ducts...... when I told him I had ceiling ducts he replied that he didn't do celing ducts and that I'd have to ring and sort it out with head office and just left. On ringing the office line again, I was told that I definitely booked for floor ducts because celing ducts would have been $240+. They were absolutely unapologetic.
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NormanFrankston, Victoria
Reasonable prices and great customer service.
Excellent experience with kleanmaster for air duct cleaning. I just bought a house in fitzroy and the ducts hadn't been cleaned in MANY years. I bought a deal through the website and in 2 days they were able to send a technician out to clean my ducted heating vents and service the Machine. The price included all return ducts. Steve (my technician) arrived on time and was very thorough. He explained what he'd be doing throughout the process and didn't rush the job, took around 2 hrs. I saw all the nastiness that was removed so I know this was money well spent.
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AmeliaFitzroy Vic,
AMAZING LOCAL DUCT CLEANING AND REPAIRING SERVICE
These guys came out to clean my evaporative air cooling ducts and also repair some of the pipes on our ducted heating system. I only used them because they are a local cleaner my house smells great and no dust on my furniture. Thanks for a fantastic job!”
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WillRingwood
Value For Money!!!
We organised our Carpet & Pest control on carpet to be done. The lady and gentleman who turned up did a great job and spent time with me and my husband giving us much needed tips on our cleaning. Can't thank them enough...we would have been there all day! They saved us so much time and we received more than just a professional carpet clean. Thanks guys. We surely got value for our money well spent!
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BobNorthcote
Very satisfied customer.
Kleanmaster duct cleaning went above and beyond in all aspects of their performance to ensure my satisfaction. They put a new face to an industry otherwise known in my mind for their 'slimy sales' tactics and poor outcomes. The techs arrived within their window of expected time, worked diligently and efficiently to finish in a timely manner, and communicated what they were doing at all stages so that I knew exactly what was being done and most importantly, they even went as far as to educate me on how to maintain my furnace for peak performance and optimal duct function in the future. I would highly recommend them to you.
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JadeSouth yarra
They were polite, friendly, quick and very efficient.
We are hosting a brunch this Tuesday, and needed our carpets cleaned really well. Our yorkie, Bella, likes to occasionally mark her territory too, The team at kleanmaster Carpet & Upholstery know their business. I can now see why they are constantly being given high ratings! The boys showed up on time, took a tour of our house and knew exactly what I wanted done. I had mentioned my needs when I made the appointment and they knew every detail. The boys were polite, friendly, quick and very efficient. They worked very well together and we come to...Read more
find out that they were brothers & it was one of their birthdays, so that was pretty cool. I hope they enjoy the Chinese dinner that they will be having for the birthday celebration. Thanks again kleanmaster, y'all are amazing and we will be using you again as well as recommending you to our friends and family.Similar opinion? Write a review on ieatwords.com.au!
RoseBrunswick
Fantastic job, staff professional and courteous
Booked from a voucher offer and could not have been happier with the work. We have cream carpets, two young children, a cat and dog, the carpet had not been clean in a few years and was quiet discoloured and marked, the stairs were really bad. The tech turned up on time, was polite and asked me to show him any stubborn stains, I wanted special attention paid to. I then left for work and let him get on with the job. On returning home the carpets were dry, something that did not happen with the last 'dry clean' carpet company we used.
Carpets ...Read more
looked, felt and smelt fantastic, we really could not believe how well they had come up. Even the stairs looked fab, We will definitely be using this carpet cleaning company again as of the ones we have tried over the years they are streets above the rest. Thanks for a great job!Similar opinion? Write a review on ieatwords.com.au!
HelenCoburg
Ripped off by contractor and the supervisor didn't care!
My daughter was moving out of her tiny 1bedroom flat and had to have the carpet cleaned to get the bond back. She was quoted a price of $100 on the phone but when the contractor arrived he said he had to charge an extra $50 to carry his equipment up the 1flight of stairs-this was not mentioned when the quote was given . He then said the carpet was so dirty that he would have to charge another $50,I take issue with that as she had been there little over a year,and has never had a party,and the carpet was quite clean .the weather was hot, and my ...Read more
daughter was tired from the house moving and needed the receipt to redeem her bond, so she agreed..when he was finished and was paid, he only gave her a receipt for $150 instead of the $200 cash he had received .i contacted the company, unable to speak to anyone about it,I was told that all complaints were to be emailed to the supervisor.i did this two weeks ago, letting them know that as well as feeling ripped off, I thought they would like to know the contractor had obviously pocketed $50, and asked for a response. Two weeks later, I still have not had one . A rotten experience from a rotten company.Similar opinion? Write a review on ieatwords.com.au!
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KateSt Kilda West
I would recommend kleanmaster to anyone.
I work in aged care where our carpets become quite stained in many ways making it impossible to remove stain and odours. But..... impossible no more with kleanmaster carpet service!! Outstanding results making our carpets look like new again and leaving a great fragrance in the air. Kleanmaster also comes with friendly staff, good service but above all outstanding finish which every customer is looking for. I would recommend them to anyone. You will not be disappointed.
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LynTMelbourne
- 3 reviews
- 3 likes
sent the contractor away when he doubled the price quoted!
Booked over the phone and was quoted $180 for steam clean of 3 bedrooms, family room and lounge/dining room. Told it would take approx. 1.5 hours.
Contractor arrived at my mothers home and after some measurements told her it would cost $400+ but he would give a discount making it $350. When asked by my mother he phoned me and gave me same story. I told him I was quoted $180 and he said no you were given an estimate. This continued for several minutes. When I told him I would not pay more than quoted he told me there would be a $90 callout fee....Read more
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LouiseAltona
The guys were very polite and professional.
After we had our evaporative cooling and heating ducts cleaned and sealed by Kleanmaster, our house has been noticeably cleaner with less dust build-up on our black lacquer furniture. More importantly, they were able to seal off an estimated 64 sq. in. hole in my ductwork using Aeroseal, which is equivalent to about 22% of the airflow my furnace puts out.
I was losing 22% of the performance of my HVAC system! That's ridiculous.
We have better airflow in our bedroom now, which means we don't have to close registers downstairs in order to...Read more
push air to the bedrooms upstairs and we can set our thermostat lower because the house heats and cools more evenly now. I wasn't able to stay home to watch the process, but my wife's biggest observation was how comfortable she felt alone with the their service team in our home. She normally gets weirded out, but she said the guys were very polite and professional. Highly recommended.Similar opinion? Write a review on ieatwords.com.au!
AlexandraNorthcote
Very happy with both the air duct and carpet cleaning.
I was in desperate need of carpet cleaning and air duct cleaning in my home, and decided on kleanmaster to do the job. Only thought they did carpet cleaning, but was pleasantly surprised to learn that they do both. I had always cleaned my carpet, but kleanmaster definitely did a better job. :) As far as the air duct cleaning, I was shown before and after pictures of the ducts. Before the ducts were cleaned I could see wood chips, dust, and dirt from the camera. After, I was actually able to see definition in the duct, and how clean it could get...Read more
. What a difference! I thought they did a good job. I also had 2 coupons from them which saved me quite a bit of money. Very happy with both the air duct and carpet cleaning, and would easily recommend them to anyone.Similar opinion? Write a review on ieatwords.com.au!
JohnSunshine
Carpets cleaned like never before!!
I had the carpet in my 2 bedroom rental apartment cleaned by Kleanmaster. The carpet was poor quality and had stained and marked easily during my 12 month tenancy. I was sure I would not get my bond back.
6 months into my tenancy I had a carpet cleaner come and I was very disappointed. And then I got Craig from kleanmaster to come. The result - my carpet looked like new and I got all my bond back! Add to this punctuality and politeness.
I cannot recommend him enough! Go kleanmaster and thank you!
John from Telstra.
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AmeliaBoroina
The service that I received was excellent.
"Michael from Kleanmaster was absolutely brilliant. He was very professional and efficient. He came to remove a stain on a minutes notice and did a wonderful job.
He was very honest about the condition of my carpet and only advised what was necessary. I have had people come before and they insist more work needs to be done in order to get a bigger sale!
I would highly recommend Kleanmaster to anyone and will definitely have them back to clean my carpets again."
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Arie CGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 10 likes
Beware of Scam, Double Price, Substandard Work
Beware of this company. The guy came and right away said the price to clean the duct stated on the website is for 'standard' clean ($20 per duct) whilst mine one is 'special' clean ($35). When asked what's the difference, pretty much could not tell the difference apart from saying it will be cleaned thoroughly bla bla - which all of that are mentioned already on their website with their 'standard' clean. Checked a couple of duct vents after he cleaned it (literally he spent less than 5 minutes per vent), shown the guy the dust around the inter...Read more
nal vent that are still so much, he gave so many reasons saying it's because it's been left uncleaned for 20 years..but isn't that the point I call this company to clean it?? He claimed his vaccuum goes 5 meters up to the joints in the duct, I saw his work..perhaps max is 50cm..lastly, he prefers to pay cash on hand with no invoice, with double the price quoted on the phone / website, sub-standard work with no special equipment apart from standard vacuum hose + nice smell chemical put in a bottle spray. Would not ever recommend these guys again.2 comments
Apparently it's a no show.. they only want to revisit if I remove the original comment, which I technically couldn't do anyway..anyway, time and money waster..
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Efficient and effective
Very happy with service - the two ladies showed up on time and were done within the hour. The lounge suite and chair look brand new! Thank you.
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Rude Rip-offf Company
Appalling and aggressive, was told a seat rate on the phone of $28/seat so i booked for them to come out, 2 "subcontractors" show up at our house at the scheduled time and tell us that its double the price. Called the head office number to discuss, no reply. Ended up sending the 2 men away.
When i called the "head office" this morning the man who answered didnt want to discuss what happened and didnt want to try resolve the issue and told me to "Go away" more than once by the owner- i have never been spoken to like that in my life. Do not use this company.
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SaraDandenong
Great work at a great price!!
We needed to have our carpets professionally cleaned upon leaving our last rental home. Our rental agency included a flyer in our move out pack as a recommended supplier so we decided to give them a call. Since they were price competitive we hired them to carpet clean 6 rooms. They turned up on time and completed the job well and in a timely manner. They were also very complimentary about the condition our carpets were in and didn't try to up sell any add on services.
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MaryVermont
Great service, very friendly and did a great job cleaning my carpets and couch.
Super impressed by the steam and dry clean of our couch and carpets!
We have two small children who had taken great delight in rubbing makeup and toothpaste into our lounge and carpet.... Ben managed to get it out and make it all look like new. Thank you so much! I'll definitely book you in to work wonders at mums too.
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Arie C
To give an update on this and to be fair, Kleanmaster offered to resolve the issue, will send the cleaner back to redo the work next week. This is a good start.