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Kogan Agora Smart 3D LED TV (Full HD) Questions & Answers (page 4 of 8)
KALED553DSMTZA (55"), KALED423DSMTZA (42"), KALED473DSMTZA (47"), KALED323DSMTZA (32") (See All)148 questions from our users
My firmware upgrade is stuck at 23% and it did this last time but didn’t think it was for this long should I continue?
Hi Sam, normally the TV should only take around 10 minutes or sooner to install an update, however if it appears to be stuck we'd highly recommend allowing it to to continue. If the TV is still stuck ...
Read moreafter half an hour or more, please get in touch with us so that we can provide some troubleshooting. You can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/
My tv was turned off and now when I go to turn it on all it does is a white screen coming up and goes away it does that for a couple of times then turns itself off and then on again what is wrong with the tv?
Hi Trish, sorry to hear about the issue with your TV.
It's possible that installing the latest firmware update will resolve this issue. You can search for your TV product number at the following pa...
Read morege to see the full instructions: https://www.kogan.com/au/help/
Hi good day.
Can you help me? My kogan tv tuns upside down after I update the firm ware.
Hi Sam,
It's possible that the incorrect firmware may have been installed. We'd recommend double checking that the model number of the firmware you installed matches the one on the back of your TV. ...
Read more If the issue persists, please get in touch with us here and we'll assist: https://www.kogan.com/au/contact-us/
cannot start tv, smart tv loading on screen all the time will not boot? Any help?
kaled55uhdzb
Hi Ken,
Sorry to hear about the issues. We'd recommend giving the firmware update a try. Please see the instructions in the link below: ...
Read morehttps://www.kogan.com/au/help/kaled55uhdzb-tv-firmware-upgrade/ Please double-check that your TV product code is 'KALED55UHDZB' as installing the wrong firmware can cause issues. If the issue persists, please get in touch with our support team at https://www.kogan.com/au/contact-us/
My tv won't allow me to download Netflix. 32" Kogan smart Tv KALED32SMTZD - any tips on what to do or where to download the app from the TV without getting an error code?
I'm not sure why people keep asking me advice on how to operate a TV that I've already explicitly stated doesn't work. Throw it in the trash and buy a decent TV.
Hi
How I can connect my tv (KALED553DSMTZA) to home theatre system?
Regards,
Damian
Hi Damian,
We have a guide on home theatre setup at the following link: https://www.kogan.com/au/help/how-do-i-connect-my-tv-to-my-home-theatresurround-sound/ ...
Read more The KALED553DSMTZA model has audio out through, from left to right: a 3.5mm headphone port, AV out ports and a digital coaxial port. These are pictured on page 10 of the product manual here: https://assets.kogan.com/files/usermanuals/KALED553DSMTZA-A.pdf If you have any issues or questions with setup, feel free to contact our Support team. You can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
Hi is there a fIrmware upgrade for KALED32SMTZA?
Hi Glenn,
There isn't an update for this model, is there an issue you were facing? ...
Read more If so, we can supply a link to the original firmware and instructions to reinstall it. You can get in touch with our Support team on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
hi ross, i also have tv kaled32smtza and the problem is its stuck on the logo 'smart tv loading'what should i do to my tv, i need answer please
My Kogan 47 inch smart TV won't load pass smart TV loading. I tried to upload the firmware it says upload failed any help?
Hi,
Thanks for your question and we're sorry to hear of those issues. ...
Read more There are a couple of reasons a firmware update might fail, to work through the possible issues it would be best if we can troubleshoot via our help centre. You can contact us by phone (1300 304 292) or online (https://www.kogan.com/au/help/question/new/complete_question/support), or if you'd like to advise your order number we can arrange someone to get in touch.
Hi, my tv (model number KALED553DSMTZA) will only turn on and load until the white screen that says KOGAN. We've tried turning it on and off multiple times but it will not load past that screen. Any ideas?
Recently my TV did a similar thing. The only way I could get it to work again was by doing an online software update. The instructions to do this are in the online manual. Good Luck. Ian.
Hi Han,
Sorry to hear of those issues, it's not common but it can generally be put right by a firmware update or reinstallation. ...
Read more We strongly advise you to double-check the product code from the back and you can follow the instructions in this article: https://www.kogan.com/au/help/kaled553dsmtza-firmware-upgrade/ If you have any questions or any issues carrying this out, feel free to get in contact with our Support team. You can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
My Kogan 42" Agora Smart 3D LED TV (Full HD) [KALED423DSMTZB] Isn't turning on, it gets to the Smart TV loading screen, sits on that screen for about 15-20 seconds then reboots and does the same same over and over, I have downloaded the firmware to attempt to rectify this however I get the the blue searching for usb storage screen after pressing Vol + after power on, however it continues to say "No USB device detected" I have tried multiple different usbs, reformatted them several times to Fat32\exFat, I have even tried formatting them to NTFS with the same result.
What can I Do? Is there a way to do a firmware upgrade via a network cable or wifi connection?
Hi Mitch,
Thank you for your question and we're sorry to hear you're experiencing some issues with your TV. ...
Read more Fat32 is the correct format for a USB-loaded firmware update, can you make sure you're using USB port 1? The program runs on USB 2.0, so it's better to try such a device as not all USB 3.0 devices will be fully backwards compatible. We strongly advise you get in contact with our Support team if you haven't already, as we can troubleshoot the process and make sure the matter is resolved. You can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
Did you find a fix cause my tv does the exact same
Hi,
I have recently purchased a 43" smart TV model is KALED43UHDZB. I had no issue on the first 2 days after setting it up for the first time but now have no power. I have looked at your advice on main power switch and also the reset but have still had no luck. There is definitely power from the wall as I have plugged another appliances and it has worked. Is there any other advice you can give me??
Thanks in advance.
Hi Jess,
Thank you for your question and we're sorry to hear of the issues you're facing with your TV. ...
Read more The best course of action would be to contact our Support team so we can sort out the matter for you, you can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
My Kogan will not react to the remote I turn it on with the on off button on side it comes on looks like it is loading then the Kogan logo comes up and that's as far as it goes no blue standby light is on either HELP
Hi Lyn,
Thank you for your question. ...
Read more It sounds as though there might be an issue relating to the TV's software or one of the internal sensors. Can you first confirm the remote is working, we have a Help article here: https://www.kogan.com/au/help/my-remote-is-not-working-how-can-i-test-it/ We recommend you get in contact with our Support team, you can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
Hi there,
I was just wondering if there is bluetooth connectivity with the 49" Smart TV. Can it be connected to my smartphone and tablet?
Many thanks,
Amanda
Hi Amanda,
Thank you for your question, ...
Read more Our TVs don't have Bluetooth, I'm afraid. If you would be connecting a smartphone and tablet often, it may be worth considering a device like a Google Chromecast along with a non-Smart TV as an alternative, we sell the Chromecast here: https://www.kogan.com/au/buy/google-chromecast-2-black/ Please feel free to contact our Sales team for any pre-purchase inquiries, you can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/sales/
Similar to other on this page, my 47" KALED473DSMTZA was reboot by itself and is not stuck on the loading page. I have downloaded and tried to install the firmware but it gets stuck on 2%. Is there a fix?
Hi Phil,
Thank you for your question and we're sorry to hear you're experiencing these issues. ...
Read more If the firmware update isn't going through, you can try a power cycle prior to giving it another shot: https://www.kogan.com/au/help/power-cycles-can-fix-many-minor-issues-tvs-how-can-i-perform-one/ As well as that, we recommend downloading the firmware update file again, just in case it's become corrupted in downloading. If the issues persist, please get in touch with our Support team so we can work through the issue, you can call on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
I just bought a Kogan 55" smart TV agora I can't get any sound at all everything seems fi e burn no sound what shoul I do ?
Hi Sarge,
Thank you for getting in contact and I'm sorry to hear of the issue. ...
Read more After ensuring the volume is set to an appropriate level and mute isn't on, you should check multiple inputs (DTV, HDMI, etc.) to make sure it's not an issue with a particular device. We have some steps to try for such a concern as well: https://www.kogan.com/au/help/kaled55uhdzf-kaled65uhdzb-no-sound-behaving-strangely/ If the issue persists, our Support team will be able to resolve the matter, you can contact us on 1300 304 292 or by submitting an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
epg stopped working. Any help?
Hi,
Thanks for your question and we're sorry to hear you're experiencing an issue with the TV. ...
Read more The first thing to try would be a "power cycle": simply switch it off at the hard power switch or at the wall and turn it back on after 15 minutes. This usually puts most software bugs right. If it persists, you can double-check the product number from the sticker on the back (if it's not KALED473DSMTZA exactly, the following link won't be the right one) and try a firmware upgrade: https://www.kogan.com/au/help/kaled473dsmtza-tv-firmware-upgrade/ If you have any concerns or further issues at all, the best choice would be to contact our Support team so we can sort it out. You can call 1300 304 292 or submit an inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
I have recently purchased a Kogan Smart TV. The connectivity is very poor. I know it's not my internet because i have no issues when connecting a chromecast. Is there any way to fix this?
Hi Hanan,
Thanks for your question and we're sorry to hear you're experiencing this issue. ...
Read more This may indicate a software issue which can be rectified by a firmware update. We haven't sold the KALED553DSMTZA model for some time, so you likely have a different, more recent model. The best course of action would be to have your order number handy and contact our Support team on 1300 304 292 or online here: https://www.kogan.com/au/help/question/new/complete_question/support/ Alternatively, if you can send your order number and a contact email in a private message, I can arrange a representative to get in contact.
Went to do an upgrade via wireless connection, keeps coming up with error 258. help?
Hi Joey,
Thanks for your question. ...
Read more To update the TV's firmware, please double-check the exact model number from the sticker on the back and follow the instructions at this link: https://www.kogan.com/au/help/kaled553dsmtza-firmware-upgrade/ If you have any further questions or issues, feel free to contact our support team on 1300 304 292 or submit an inquiry here: https://www.kogan.com/au/help/
Followed the instructions from Kogan website i.e. downloaded the firmware upgrade to usb. Inserted usb into usb 1 and pressed volume button continually while pressing master power switch until blue screen appeared. All seemed to be going well until it stopped at search usb storage (or stoage - the word on the screen). Assistance needed!
Hi Sally,
Thank you for contacting us and I'm sorry to hear of this issue. ...
Read more Would you be able to let us know your order number or reference number if you've had any correspondence with our customer care team? This will let us look into the matter and sort out the best resolution for you. Looking forward to hearing from you.
Hi
YouTube in my Logan TV is not working and YouTube has disappear
Can you please tell me how can I fix it?
Hi Rika,
Thank you for your question and I'm sorry to hear that the YouTube app has been removed. ...
Read more From what I can understand, the easiest option would be to download the latest version from the Play Store. If this doesn't fix it, then I'd recommend sending an inquiry through to our support team and we'll look into this further; www.kogan.com/au/help/question/new/complete_question/support/ If you have any other questions or concerns, please let me know.Get an answer from our members and Kogan representatives
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