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Kogan Agora Smart 3D LED TV (Full HD) Questions & Answers (page 8 of 8)
148 questions from our users
I keep getting a 'play error' when trying to play recordings that I've recorded onto a usb stick. I've already formatted it. Please help?!
Hi Julia
I'd like to answer that question, but I don't know how to unfortunately. Way back when I first purchased this TV, playback recordings from USB sticks wasn't my #1 priority (the 3D function I...
Thanks Paul.
Gogofaster- I have done this, but when I actually choose the recorded file to play, it just says 'play error'
I have just received my kogan 42" agora tv. A message has come up that the launcher has stopped working. Can't access anything. Prior to that I have also had the same problem as others with the screen going blank after a minute as the tv.
Hi Aaron, please email [email protected] with your model number, order number, and a brief description of the issue and we will be able to provide some simple instructions to rectify this problem.
I just got mt 423D, from the start UI am getting channels going to black, very annoying, I only bought this to watch Dakar in big screen, and SBS is one channel that wont stay on :( No phone number for warranty :(
Hi TravellingStrom. Please contact our support team at help.kogan.com or by calling 1300 304 292 and we will assist you.
Mine was blanking on all channels regardless. You would see on the right hand side a notification that the TV is downloading EPG then it would go blank. Once I turned off the internet wifi in the agor...
Read morea settings, it has not blanked at all so I assume from this that the EPG is retrieved via the internet. Once the wifi was off no EPG If your problem is only some channels it is reception problem. They will tell you buy new antenna cables and try again. Either way check the signal strength and quality, if they are good to excellent you shouldn't have problem so email their support and tell them the problem and explain or call 1300 304 292
Well, there is nothing wrong with my reception, thats for sure, I would not have bothered them without checking that first. It is only a few different chans and they change. I have since been in con...
Read moretact with customer support, they supplied me with incorrect information and advice that did not fix the problem. Even the download of firmware failed to do anything, using the advice as supplied by Kogan support. They advised me to send it back!!! As it was now going to be sent back, I decided to do a manual software upgrade, using the menu system,(they never bothered to advise me to do this?) this fixed all the issues. I advised Kogan of the issues with their instructions and told them to add a thumb drive and CORRECT usage instructions to each new TV sent out, to save everyone money or effort, no response from them!
I am looking at purchasing the 42" agora, should I request fo extended warranty?, and freight insurance?
Thanks
Concerned
Campbelltown
Only if it makes you feel better. Products are well made and are robust.I have never bothered with freight insurance, but again if it makes you feel safer.
hi, i lost my email regarding the link to the upgrade software for the Kogan 42" Agora Smart LED TV (Full HD) KALED423DSMTZA.
have contacted kogan but need the link and instruction part re-emailed to me asap! pleeeeease?
Hi Erin, please contact our experienced support team at http://help.kogan.com/AU/ and they will be able to assist you.
Why won't my WI-FI work on my Agora 55 ?
Hi mistym. Please contact our experienced support team at http://help.kogan.com/AU/ and they will be able to assist you
I cant set the date and time on my Agora 55 smart television Help..
Yes, I noticed the same when I was going through the settings, basically the only was that I managed to change the time was connecting with Wi-Fi and that way the clock would update automatically. The...
Read more time should also correct itself when you scan the DTV channels. Hops this helps, if not, give Kogan a call.
I.ve got a Kogan 42 3D and i can't log on to IG Markets to access charts. Do i need to down load some file?
Fergusing
Hi, Please contact our experienced support team at http://help.kogan.com/AU/ and we will assist you.
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