Kogan Agora Smart 3D LED TV (Full HD) Questions & Answers (page 6 of 8)
148 questions from our users
I just this same message on my month old Tv. Is there a fix yet? Model KALED43SMTZA
Hi Pam,
Thank you for your question and we're sorry that you have experienced this issue. ...
Read more We've released a firmware upgrade that will resolve this issue for you. The update and instructions on how to perform it for the KALED43SMTZA can be found at the following link: https://www.kogan.com/au/help/kaled43smtza-tv-firmware-upgrade/ For all other models, the update and instructions can be found by searching the product code/SKU in our Help Center here: https://www.kogan.com/au/help/ If you require any further assistance at all, please don't hesitate to contact our team on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
Launcher has stopped message has popped up please tell me it can be fixed?
Hi,
Thanks for your question and we're sorry to hear that you have encountered this issue. ...
Read more We have just released an update that you can install to resolve this issue. You can find the appropriate update by searching your product code (SKU) in our Help Center at the following link: https://www.kogan.com/au/help/ If you're not sure which update is the right one for you or if you have any other questions at all, you can contact our Support team on 1300 304 292 or at the link below: https://www.kogan.com/au/help/question/new/
My screen shows only Kogan logo forever when I start the tv. The current software version on it is 1.0.3.5 please help.
Hi Priya,
Thanks for your question and I'm sorry to hear about the problem with your TV. ...
Read more This should be easily resolved with a firmware update. You can find the update and instructions for the KALED553DSMTZA at the link below: https://www.kogan.com/au/help/kaled553dsmtza-firmware-upgrade/ Please double-check that your TV product code is 'KALED553DSMTZA' Please note: Installing firmware on the wrong model TV can potentially cause irreparable damage. If your product code / model is different or your issues are ongoing, please don't hesitate to contact our support team. We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
I've found an easier upgrade path than what is described in the manual
1) Download the new firmware (mine was https://www.kogan.com/au/help/kaled55uhdze-tv-firmware-upgrade/) into USB stick
2) connected USB
...
Got the statement launcher has stopped currents smart TV bought a month ago, what is the fix?
kaled49smtza
Anybody knows if a software update is due? My Kogan was stuck on launcher has stopped as well. I did a full reset through the setting screen menu twice. First time I reconnected to the internet causin...
Read moreg the same error again. Now it is stand alone and stable being a dumb TV. I will keep searching for a better solution. ** Duuhh just red below that the weather application is causing the issues. I'll keep it running as a 'dumb' TV without the internet until Kogan comes up with a solution (read probably software update). It is a smart TV for the price of a TV so will run it as a 'D'TV for a while. Please CyanogenMod (or anybody) come to the rescue and jailbreak this Kogan. My old Samsung S2 still works perfectly on Android – 5.0 Lollipop... LOL
It seems as though the issue is quite widespread. Kogan, where's an email or post on instructions, or an update on what you're doing to solve the issue? It's evident that the issue had been a known pr...
Read moreoblem for quite a while now. I can't find any firmware for my model TV. I can't use my TV for the purpose that I purchased it for. What's my next option?? I'm edging towards requesting a full full refund...
"It seems as though the issue is quite widespread. Kogan, where's an email or post on instructions, or an update on what you're doing to solve the issue? It's evident that the issue had been a known p...
Read moreroblem for quite a while now. I can't find any firmware for my model TV. I can't use my TV for the purpose that I purchased it for. What's my next option?? I'm edging towards requesting a full full refund...
My kogan smart tv is showing "Unfortunately launcher has stopped". I bought the tv just couple weeks earlier. What to do?
My kogan smart tv (KALED49SMTZA) has started doing the same thing as of this morning and is only a couple of weeks old also. I pretty much spent most of the day on live chat with customer support gett...
Read moreing me to do this, reset that, upgrade this etc etc, but nothing worked. now I am expected to wait up to 5 business days for a "senior team member" to respond. Smacks of a fob off to me. Unfortunately unlike shops you can't pop down to Kogan and return their faulty product. I am thinking I might have to initiate a charge back on my credit card unless their customer service drastically improves over the next day or so. Once bitten twice shy for me with Kogan. You get what you pay for!
It took 4 months for this (failure to launch) to happen to me. Nothing can fix it... even resetting factory settings. Get your money back while you still can!
Hi,
We have identified an issue with the weather application built into the launcher which has resulted in this problem occurring. ...
Read more We're currently we're currently working on a new firmware fix for this and it should be completed and released very shortly. As soon as the update is available, you will be notified. In the meantime, if you disconnect from the internet (you can do this by hitting the 'Settings' button on the remote), turning the power off at the hard power switch and disconnecting the unit from power for a couple of minutes. Once you power the TV back on, you should be able to use the TV as long as the internet is not connected.
I search channels in tv but it don't receive any channel and when I try again there will be error message. Unfortunately, tv has stopped. How to fixed? Please don't tell me to reset tv I already did but after some scan same message came.
Hi Ashish,
Please contact our Support team for assistance. ...
Read more We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
Have had the same problem for over a year. Customer support treat you like you are wasting their time and are a complete idiot for interrupting their tea break, . Nothing worse than a company that tre...
Read moreats you like they have done you a favour in making you part with your hard earned cash with next to nothing in return.Have had the same problem for over a year. Customer support treat you like you are wasting their time and are a complete idiot for interrupting their tea break, . Nothing worse than a company that tre...
Read moreats you like they have done you a favour in making you part with your hard earned cash with next to nothing in return.
Hi there, I bought a kogan tv yesterday and it's not letting me play Netflix, how can I sort this?
Thanks! blain
Hi Blain,
Thanks for your question. ...
Read more If the TV is one of the current Smart models from our website, you shouldn't have any issues streaming Netflix. Our Support team will be happy to help you get this going. We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
Hi I am having trouble with my kaled49smtza tv. it will not let me open play store & has lost Netflix icon. please help me work out. is it wrong I am connected with wifi? The tv is only a week old.
Hi Suzanne,
Thanks for contacting us and for your question. ...
Read more It's strange that you're no longer able to able to open the Pay Store application. So that we can clarify some details and diagnose the issue, the best thing to do would be to get in touch with our Support team. We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
My tv is occasionally resetting whenever I try and run files off any of the usb ports. This started after the most recent upgrade that I did. Is there any further upgrades that can fix this?
Hi Matt,
Thanks for your question! ...
Read more The best thing to do in this case would be to get in touch with our Support team who will assist you with the issues you're having. We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
Hi! I have Kogan agora smart TV KALED43SMTZA today YouTube is not working it shows an error occurred message, even any video is not playing from Google.
If you can help with it. Thanks!
Hi Jujhar,
Thanks for your question. ...
Read more Please contact our Support team who will be able to assist you with your TV. We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
Hi I have a KALED553DSMTZA and it has no power not even in standby this happened after doing a firmware update, ans I'm unable to use tv at all please help
Hi Kel,
Thanks for your question. ...
Read more Please contact our Support Team, they will be happy to assist you with your issue. We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
Had talk through live chat to Kogan the tv is now out of warranty and estimated 2-3 days to get a quote for repaired, and then the time to get the tv repaired lol better off going and getting a new tv...
Read more cheers for the help funny how it happened after doing a firmware updated that came from Kogan web page, as for power cycling it that did not fix the problem tried this a few times and nothing the tv is dead......
Why does my 42" "smart" tv shut itself down all the the time and when I turn it off with the remote it can't be turned back on without turning it off and on again on the tv? This is the opposite of a smart tv. It makes my tube tv from the 90s seem advance. Tv is KALED423DSMTZB
Hi Ryan,
Thanks for your question. ...
Read more The first course of action would be to update the firmware. You can find some instructions on how to do so here: https://www.kogan.com/au/help/kaled423dsmtzb-tv-firmware-upgrade/ If your issues are persistent, please don't hesitate to contact us on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
My TV won't actually do anything. I get the initial display saying "smart tv loading" but then it just goes back to a white screen with the "kogan" logo. It does this back and forth from one screen to the next but nothing more. Any suggestions?
Hi Kamal,
Thanks for your question! ...
Read more Please contact our Support team for assistance with the issue you have encountered with your TV. We can be contacted on 1300 304 292 or at the link below: https://www.kogan.com/au/help/question/new/
Hi,
My apps on my 42" Kogan Agora smart tv dont seem to update nor can i install any from the playstore. Not a "smart tv" when i cannot use the "smart" features. Please advise.
Hi Dayne,
Please contact our Support team on 1300 304 292 or at the link below for assistance with your Smart TV:
https://www.kogan.com/au/help/question/new/
How can I download Netflix on my tv. Is there an App. for it?
Hi Don,
Thanks for your question. ...
Read more Netflix is an application that can be downloaded via the Google Play Store. With that said, some of the older models of our TV's that were manufactured prior to the release of Netflix in Australia, such as the KALED553DSMTZA are not compatible with the Netflix application. If you have any further questions or your TV is a different model, you can contact our team on 1300 304 292 or at the following link for further information: https://www.kogan.com/au/help/question/new/
hi,
looks like my kogan tv is frozen or something . it just stays on kogan sign all the times ?
Hi Sunny,
Thanks for contacting Kogan.com! ...
Read more The best thing to do would be to contact our Support team who will be able to assist with identifying and rectifying the issue for you. We can be contacted on 1300 304 292 or at the following link: https://www.kogan.com/au/help/question/new/
I have downloaded the software, that fixed the problem. Now, periodically I have to go thru the same download procedure because the Kogan sign appears and I can't use my TV. What can I do?
Hi Don,
Thanks for contacting us! ...
Read more Please get in touch with our Support team who will be able to help you further. We can be contacted via Live Chat on the website, called on 1300 304 292 or emailed at the following link: https://www.kogan.com/au/help/question/new/
My 55 inch smart tv will not load. It is stuck on the loading screen and then goes to a blank screen and then back to the loading screen, please help!
Hi Eddie,
Thanks for contacting us! ...
Read more Please get in touch with our Support team who will be able to help you further. We can be contacted via Live Chat on the website, called on 1300 304 292 or emailed at the following link: https://www.kogan.com/au/help/question/new/
I have the KOGAN KALED553DSMTZA it just stopped coming on,when i turn it on the SMART TV appears and the loading and then goes blank.What do i need to do?
Hi Mel,
Thanks for contacting us! ...
Read more Please get in touch with our Support team who will be able to help you further. We can be contacted via Live Chat on the website, called on 1300 304 292 or emailed at the following link: https://www.kogan.com/au/help/question/new/
Pull out the power plug and try again. If it still wont run, then you have a problem. Contact KOGAN. If it still has issues after your phone call and Kogan hasn't got a proper solution ask for a refun...
Read mored... ALDI tv's are an alternative good performing TV in your budget range...
hi i have a KALED553DSMTZA Kogan 55 Agora Smart 3D TV my kids put wrong firmware update on tv how do i fix it?
Hi Leigh,
Thank you for your question. ...
Read more You can find the correct firmware for your TV (KALED553DSMTZA) here: https://www.kogan.com/au/help/kaled553dsmtza-firmware-upgrade/ If the issues are ongoing after performing this update, please contact our Support team on 1300 304 292 for assistance.Get an answer from our members and Kogan representatives
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