Kresta ACT, Canberra

IN SHORT:
Steer clear of Kresta. Six months and counting for Kresta Fyshwick to finally deliver what they promised.

We’ve had nothing short of a horrendous experience with Kresta Fyshwick. I should have noticed the red flags from the beginning when on 24 Mayember 2021, I had to call the sales rep to make sure she was still coming to measure up after she was an hour late. When she did finally arrive, she was so flustered she left the samples I had requested in the car and told me she didn’t have time to get them so I would have to go into the ...

All of the blinds have frayed and they are under warranty but no one will confirm replacement after 11 months of telephone calls. They will not return calls, will not confirm if they will replace or reimburse. Disgraceful!

Perth, WA.
My advise is DON'T use Kresta Blinds they are not worth the stress or time. On the 27th October 2020 I placed and fully paid for a Vernerian blind for my TV area and was told then that there was a waiting period of 6 weeks before the blind would be installed. 7 to 8 weeks had passed and I was still hadn't heard from Kresta Blinds to organise a installation date. So a I called them and was told that they would look into my order and get back to me, which they did. Well luck was I my side they could install the blind the week between...

The electronic blinds in our apartment were installed by Kresta and have stopped working. Myself and my real estate agent found it incredibly difficult to contact Kresta to book in repairs. It took over three months for them to send someone just to confirm that the issue was not covered by the warranty. Even this required calling numerous times.

After sales service is awesome. Thank you Dave. My blockout blinds and vertical blinds look amazing. Wouldn’t go anywhere else.

Worst customer service ever I have seen. Ordered shutter in May 2020 and still haven’t got them installed. Repeatedly called and no actions taken. Full of promises given and nothing happens. They won’t give proper discounts or take accountability of their service but keep delaying the order. Never ever ever go with them. Even if other blind company are expensive please go with them as I have personally seen the orders delivered. We are being treated terrible.

Didn’t provide any helpful service, just left me with curtain fabrics and walked off. The fabric variety is very limited, just a very small handful.

I understand errors can happen but it is how Kresta has dealt with the error that makes me feel disappointed as a customer. It should not have taken the amount of phone calls that have occurred this week to arrange for someone to view my curtains. Hopefully Kresta will fix the problems with the curtains this week.

Ordered roller blinds over 4 weeks ago, paid deposit told approx 6 weeks for install.
Now informed original quote was wrong, required to pay more and unable to give a date for install, not even an estimate.
Appalling customer service, appalling follow up - needed to ring to find out status, just to be told I need to pay more before they can go ahead.
NOT GOOD ENOUGH

Didn't turn up for our first scheduled quote. I rang to see what was going on and they eventually returned my voice message to advise the person had quit the day before. I should've gone with my gut and found another company.

2 weeks later we had an appointment for a quote. They quoted for two windows, one window required 2 blinds due to the size. Was happy with quote, paid a 50 % deposit the next day. We were told 5/6 weeks for delivery. I followed up 6 weeks later and was advised there was a delay in customs and would be at least ano...

Waited nearly 15 weeks for blinds when they said 4 weeks to max 8 weeks, put a hammer through my ceiling at installation, blinds are broken less than a year in. Worst service ever! Staff just keep passing the buck, say they will call back and never return calls!

We had a whole household fitted with roller blinds, sheer curtains and drapes just under two years ago. We were happy at the time with the service in terms of the consultant who came over to measure and advise, the delivery (6-8 weeks) and the fitting. Recently the heavy drapes in the bedroom stopped closing fully. I followed up with Kresta ACT who stated that I was not in their system anymore (due to them changing the system) it was not under warranty. I provided invoices and emails to show that the drapes were under two years old and hence un...

Great end products and the price is quite reasonable. The whole process was smooth I had no problem with it. I would highly recommend their curtains they are beautiful and stylish.

After a number attempts to supply the correct sheerfolds, to fit the existing track, Danny the manger came in and resolved the Issues efficiently. We are now very pleased with the outcome

I have used Kresta on a number of occasions and on each occasion it took 3-4 months to receive the product. I also usually received 3 different accounts for each purchase. The installers were good but due to the fact that they are manufactured in China will never use Kresta again. The people in the office also need to talk to each other and I usually received 2 calls with different times for installation. Pity they can't make their products in Australia.
John & Gail Laney (Western Australia) we were unable to put this in the review so we put Canberra