Customer service was excellant, explained everything I was required to know and gave me answers to my questions. No unexpected extra costs. I was very pleased with the rate given.

Everything was smooth and easy to apply. Was super quick from start to finish and the service of the team was amazing! Happy with the outcome in such a short space of time

Thankyou doesn't seem enough you helped me when i was absolutely desperate after struggling with a long illness and unable to work Thankyou for being so kind and helping me
Jan

Everything went absolutely perfect.. had the lovely Rebecca from start to finish, helping me out with all.my paper work.. she made it very simple and easy for me. Keep up the awesome work Bec's !!

Very simple to apply and gain approval All up front fees and charges explained fully and at a very good rate and manageable repayment plan, many thanks to those at Latitude.

The guy we delt with was awesome. We got pre-approved for $30k but only borrowed $20k, the rste we are getting now we wouldn't mind borrowing more. Great work team

Worst customer service.They keep charging money and never send a message regarding.
I called them to pay off the whole amount and close my account but the rude operator told me to call again to close my account. Never ever recommend to anyone.Worst,worst and worst.
Never ever ever business with CREDILINE unless you got extra money to throw away...

They claimed that I use the card at the locations of those transactions I never go to and claimed below statement. I am telling you their chip is not secure ! I did not buy from those shops and no where near those shops locations.
Furthermore, they charged $0.95 when you pay the the bill !
"Your card contains a microchip, which is nearly impossible to copy. This chip was read wirelessly by the merchant’s EFTPOS device, meaning that your card was in the store for the transaction."

No reason to decline a credit of 1.200 to pay in 12 months for a guy like me that earns approximately AU$ 3.700/MONTH. They won't help over the chat system which is useless.. Out-sourced companies will pick up your call probably from India... -5 stars...!!!

Approved me for a $6000 credit card and then disabled it 2 days after because they needed me to supply documents ect... told me it was going to be under review and I was getting a phone call within the next couple of days. Fast track 2 weeks later today I rang up and told them my lawyer was present and I was recording the the phone which they also do- manager hung up on me?! How hards it too tell me what’s going on with the credit card I’ve already spent money on and then had it taken off me? Do not go through LATTITUDE.

My Customer assisttance person was extremely helpful and made the whole process very easy. Just fill in the application form; provide 2 payslips and they did all the rest. Too Easy.

Good service, ease of applying, fast transfer time. I have used Latitude in the past & if need arrises I will use again. Very reasonable interest rate, support was good .
Bruce

Pretty poor customer service. They keep sending me email to put date of birth in the box to view my statement and it doesn't accept. I rang 3 times and yet still no go. I never heard of a company that doesn't have an online statement you keep track of your payments. Pretty poor and unacceptable!

Their attitude towards trans customers is disgusting. Deadnaming for two years, misgendering when I call Up and refusal to enter into decent negotiations when I tried to resolve the matter. Trans people should stay away from them completely. Their systems and staff are archaic apparently.

I was thinking about consolidating my loans for a while now, a few weeks back latitude called me asking that since I’m a customer their personal loan rates have dropped and was wondering if I wanted one. So I applied and was declined. What is the point of hassling me every week for something that couldn’t be offered? These guys have got me into this mess from the start, letting 20 year olds decide who to approve and decline

They lie to you saying your application has final approval then turn around and say no it isn’t without a reason. Then you have them stuck on your credit score.

After getting around submitting Identification a few times, it was relatively easy from there. Just not being overly tech savvy was a little bit of a headache but not too bad. Got there in the end.

Great customer service ...Lewis was very easy to converse and very attentive to my needs, explained in plain English.... with no unexpected costs ...so happy with our dealings with Lattitide

I consolidated all of my debts into one easy and manageable payment, plus I also took out the option of getting Loan Insurance. Could not have been easier. I wish I done it sooner, but better late then never.