Like myself, I suggest all past & present customers question what methodology is used by La Trobe to calculate late payment fees... continuous requests for an answer, see la Trobe been silent & refusing to answer... ain’t we entitled to as borrowers to question any transactions on our statements

I have been trying to discharge from Latrobe for over a month now, it has been nothing but hard work. No help given, no answers just la trobe blaming everyone else and holding onto the money for as long as possible to help there interest!
In the mean time I’ve lost out on possible family homes for myself and my wife due to the poor customer service and dis-interest in simply doing there job!
Highly recommend to stay away from this company unless it’s a last resort!
Will be glad never to deal with these people again.

I have money invested in my SMSF and normally get my monthly interest on the 10th or 11th each month. It is now 15th Feb and still no payment? Should I be worried?

I highly recommend finding anyone else besides La Trobe to finance your home loan with. Their customer serviceability is abysmal and they have no intention of helping you whatsoever.
Avoid at all costs.

Over a year now, as a private/retired investor, diverting my portfolio, they are on spot to pay monthly, no fuss, no mess there, also very prompt and diligent in communications
Very happy so far.

With all the recent RBA rate drops, I contacted LaTrobe for a rate review on my SMSF Home Loan. I signed on %6.69 18mths ago, and currently on %6.37, but they are advertising the same Variable Home Loan on Ratecity for %5.89. It'll cost me about $8500 to leave La Trobe and around $3500-4000 to Refinance elsewhere on %5.89. Im seriously considering it atm. I actually blame the Broker/Advisor for poor financial advice, i presume he gets some sort of Trail Commission. He also put us into a Negatively geared Unit, his Rental Property figures way off the mark, but thats another story. Moral of my story, Dont trust anyone in Finance and do your homework. An expensive lesson for myself.

We are so thrilled by everything. Couldn't be happier. We can finally buy our family home. Customer service was top notch and easily contactable. Thanks to the whole team for all your hard work.

Terrible lender. Very poor rates and even worse fees. If you want to discharge a variable loan for example, it is 3 x months interest plus about $2k in fees. I'm sure ASIC will have a field day with them at some point.

Be careful of all late payment fees, they are almost the same amount as the Interest charged each month, therefore leaving no way of catching up on any arrears. We had to sell our investment property (brought through our SMSF) due to the accumulation of late fees. Then when we sold we were charged an early discharge fee on top of all the other fees - only sold because of all their fees. They also charge a higher interest rate and then a monthly account service fee.

I have been an investor for less than a year - overall they are easy to deal with but their website is not fun to use or navigate and appears substandard... room for improvement?

Most disgusting dodge lender. Their rate is always the most expensive. They charge you three month interest if you discharge your loan within the first 5 years, even on variable rate. This is on top of their ridiculously high application fee - almost 1% of loan amount, when you first join them. That's worse than a loan shark!!!

Shop around, there are plenty honest trustworthy lenders out there.

Despite the fact that they were never going to offer us a home loan because it was less than their minimum home loan amount ($100,000) they did a credit check and now other lenders won't give us a loan because of the credit check they did. I would stay well clear of them as they obviously don't care about anyone.

I recently opened investment a/c. It took 1 week - much longer than banks - however accounts dept provided great support while opening an a/c. Senio guided me every step of the way, some days he called me twice. Thanks senio, you were very helpful.

Made a phone call to see why we are still paying a ridiculously high variable rate of 6.84%.It has not been reduced at all with the previous rate cuts.Only answer i got was they are reviewing the rates and to keep an eye out in the next 3 or 4 weeks.
Would not recommend going with Latrobe at all.very disheartening to deal with.

Initially put onto Latrobe from a Financial Services company i wish I had never met. I assumed the commissions were greater for them and i have asked Latrobe that no commissions are paid from this loan being taken out, still nothing on this one.
The interest rate has just increased to a hugh 6.77%, currently the RBA have just reduced this to 1%. Loan repayments of a certain value have charges of nearly $1000 which is nearly 10%,. Other packet review fees are for what service, or a fee for doing nothing.
To say am disgusted with Latrobe is an understatement, please keep away from this unethical company.

Called La Trobe regarding last months rate cut, I was told that they had a meeting and some weren't eligible, having another meeting soon and you maybe eligible!

If rates are cut then bank should pass it on, pure greed La Trobe! Very unreasonable to deal with, would not recommend them!

Called Latrobe to make an inquiry to deposit a significant amount of money ...they have never got back to me ....very concerned about their company and the way they operate...Dodgy brothers I think

I was obtaining finance for my smsf. I am understand a longer and harder due to the complication of it therefore i get my pre approval first ti clear all possible credit requirements. I can speed the the process. Pre approval letter issued.
Since i seeking for full approvals. One new credit requirement come after another. . After 6 weeks proving as much as poosible i still dont have approval.