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Reviews

4.9

68 reviews
5
(61)
4
(6)
3
(0)
2
(0)
1
(1)
  • Transparency
    4.9 (18)
  • Customer Service
    4.9 (17)
  • Loan TypeVariable Rate (10) · Split (4) · Fixed Rate (1)
  • Application Process
    4.8 (16)
  • Timeliness
    4.6 (16)
  • Loan used for
    • Refinancing (5)
    • First Home (5)
    • Investment Property (3)
    • Second Home (1)
  • Loan Term28.833 years (6)
  • Online Tools
    5.0 (3)
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Raphael

Raphael

  • 2 reviews

Fantastic team

published

Very happy with the excellent service I received from the first moment I got in touch with the loandolphin team.
They were so helpful and patient. Kept me up to date all through the process. Highly recommend them to anyone who wishes to save some money and slash their home loan by years.



Well served, good service

published

Very helpful with my everything that I asked for. I would like to thank Mr Mentiz,for all your help it's so much easygoing and very helpful with my everything that I have asked for.

First loan via LoanDolphin, great concept and excellent result

published

This platform is amazing, Jenel and Haydon was friendly and really took care of the entire process. will definitely recommend to friends and family.

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M and M

M and MMelbourne

  • Verified customer

Effortless

published

Easy to use site and a personable service agent was available when we ran into a minor technical glitch. The service we received from our broker Max Harris was outstanding. Max understood our needs and helped strategise our loan structure. He is a good communicator and responsive throughout the process and even after we've have settled. We are very pleased with the outcome and already seeing the benefits (dollar savings) of switching banks.



  • Verified customer

Great service!

published

Cici from LoanDolphin has gone above and beyond to ensure the whole refinancing process went smoothly for us, providing a very personalised and professional service. Would definitely highly recommend Cici.

Great broker

published

Helpful broker and good rate for loan. Recommend to anyone like to refinances. Need any loan go online LOANDOLPHIN internet.

Highly recommended

published

Loan Dolphin is a simple, easy way to gain access to a variety of mortgage brokers and to compare home loans that would otherwise have been time consuming and difficult. Max Harris at Azura Financial was an absolute pleasure to work with and made the process easy. Highly recommended.

Excellent Customer Service

published

It has been a very pleasant experience with LoanDolphin and the broker Cici Wang. She has maintained a very high level of customer service with her professionalism during the whole process of loan application up to the settlement date. She even helped us on some stuff which is not originally in her job profile, which has facilitated the whole settlement process. I'll definitely come back to LoanDolphine and Cici if I have any loan needs in the future.

Excellent and knowledgeable mortgage broker

published

Cici is an excellent and knowledgeable mortgage broker. She did a great job on my refinancing, reducing my interest rate from 4.2% to 3.79% and assisted with a cash out for some renovations. She was very helpful in walking us through the whole process, informing us of all available options and simplifying everything so we are able to understand. Thank you Cici for your recent hard work! I would recommend Cici for her professionalism.

1 comment
LoanDolphin
Ranin M.LoanDolphin

Hi Annie, Thanks for the excellent review. It's amazing to see the rate reduction you achieved via LoanDolphin. All the best with the renovations and feel free to be part of the LoanDolphin community and events in the future.

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Fantastic

published

The LoanDolphin service was quick and easy to use and put us onto the right and best deal (through a broker on the site) for our mortgage

1 comment
LoanDolphin
Ranin M.LoanDolphin

Thank you for using the platform to find the right and best deal on your mortgage. Appreciate taking the time to review us.

  • Verified customer

Very good service from my broker Cici

published

was impressed by the amount of communication and commitment I received from my broker Cici. She was very good in explaining my options, made things very easy for me and even looked after my file while away on her Wedding. I am so thankful that she was able to help me refinance my home loan from my old bank NAB to Suncorp and consolidate my debt as well. Thank you very much and I will be recommending you all my friends.

1 comment
LoanDolphin
Ranin M.LoanDolphin

Thanks for your wonderful feedback and appreciate taking the time to write this review. If there is anything further we could do please feel free to reach out to us here at LoanDolphin.

Amy

AmySydney

  • Verified customer

Excellent rate and service

published

Very happy with the service provided by Ranin from Loan Dolphin and Michael Short who was my broker. I was able to get a very good home loan rate for my refinance. Ranin explained the different offers and go through each one with me. Was a smooth process with Michael in the loan approval and settlement process. Have already recommended to friends and would use them again for sure.

1 comment
LoanDolphin
Ranin M.LoanDolphin

At LoanDolphin we are absolutely passionate about helping borrowers such as yourself achieve the best price, service and care when it comes to home loans. Thanks you very much for the great review Amy.

  • Verified customer

Lifesavers!!!

published

Ranin and Harry from Loan Dolphin were exceptional and extremely knowledgeable when it came to the finance of my loan for my brand new unit in Sydney. After being screwed over royally by Westpac (my bank of 18 years), on the final day of settlement, which was booked between my solicitor and the developers solicitors, the team at Loan Dolphin were able to find me an alternate option with an extremely limited window of opportunity to settle this property. Could not speak highly enough of Loan Dolphin and the team they have there.

1 comment
LoanDolphin
Ranin M.LoanDolphin

Thanks Rined, Thank you very much for taking the time to review us here at LoanDolphnin. It’s a great feeling to know that we were genuinely able to help you with your home loan for your brand new unit in Sydney

Wendy

WendyPakenham

  • Verified customer

Very pleased with my refinance

published

I am very pleased with the refinance which I recently did using the Loan Dolphin service. The service I received from both Loan Dolphin and the broker was excellent and efficient. I will definitely use this service again.

1 comment
LoanDolphin
Ranin M.LoanDolphin

Thanks for taking the time to leave us a review - we really appreciate the feedback!
We're so pleased that you found LoanDolphin's home loan platform to be excellent and efficient.

The most professional service

published

Loan Dolphin, provided us with several options in a very short time. Each option was answered quickly. We chose a low rate with Ms Jenny Huang from Mortgage House. They worked tirelessly in obtaining approval and finalising our refinance. Loan Dolphin would be our choice again and we can highly recommend them.

Patrick - Central Coast NSW

1 comment
LoanDolphin
Ranin M.LoanDolphin

Patrick, Thanks a lot for your review we really appreciate it. We love hearing about how well our community of mortgage broker professionals work hard to get your home loan refinanced.

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Highly effective platform

published

LoanDolphin is a highly effective platform which brings mortgage brokers to you rather than having to compare brokers yourself. A hidden benefit may be that brokers could offer limited volume deals that they wouldn't want to be marketed widely.

1 comment
LoanDolphin
Ranin M.LoanDolphin

Gary, thanks so much for your review.

Usman S

Usman SSydney

  • Verified customer

Seamless process with excellent communication

published

Worked with James Zhang (broker) from LoanDolphin. Found James to be very efficient with excellent communication skills and a smoot liaison/interface with the bank - coordinated everything with the bank through to loan settlement and always promptly responded to queries even on weekends/late evenings.

1 comment
LoanDolphin
Ranin M.LoanDolphin

Thank you for taking the time to leave us a review. We're glad to hear that you had such a positive experience working with James from Method Finance for your construction loan.

Clarice

ClariceSydney

Great Service!

published

The service is fantastic and the process is very quick. I've received pretty good offers and I'm already applying my new refinance.

I really would recommend Loandolphin to everyone!

1 comment
LoanDolphin
Ranin M.LoanDolphin
Nicholas W

Nicholas WNewcastle

  • Verified customer

Awesome idea

published

I had spoken to a mortgage broker who I didn't get the feeling he was giving me a very good deal but I didn't want to waste too much time so I found LoanDolphin and gave it a try. It's such a good idea, it took me 10min to put all my info and then I got a few bids immediately and heaps more within a few hours which were way better than my broker had offered me, even with the same bank! Seriously saved me a lot of time and I would have paid a lot more interest if I had taken my brokers offer instead. Great to finally see something that is pro-customer, well done

1 comment
LoanDolphin
Ranin M.LoanDolphin

Thanks so much for your fantastic feedback! It's fantastic to hear that we were able to make the process of finding the right mortgage seamless for you - this is precisely what we strive to do.

Loved it!!

published

I was looking for a simple mortgage switch that would give me better value than the existing provider. The process was easy and the customer service was excellent. I was kept in the loop throughout the entire process and all interactions were handled swiftly. Well done! Thank you loan dolphin.

1 comment
LoanDolphin
Ranin M.LoanDolphin

Many thanks for your lovely review. We are thrilled that you loved the experience and the service throughout the refinance process.

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