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Exceptional Service
The services rendered by Cici were exceptional! She was very knowledgeable and patient. Managed to get us the lowest rate on the market. Cici was still helpful after the sale.
1 comment
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Received lots of options
Great service. Received lots of offers to choose from and to further enquiry with if required. Currently progressing an application which looks promising which should save me a reasonable amount of costs per year.
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Sam KSydney Surrounds, NSW
Loan Dolphin good, some lender not good
Loan Dolphin's service is good. They are quite active in connecting me with lenders.
While my experience with Michael Joei from Gateway Bank was pretty bad. After telling me "you can ask anything", they rejected most of my requests, and let me feel they waited there for me to beg them for their good rate. Being arrogant, they do not cater for your individual needs, at all. I would not recommend them to any of my friends from now on.
2 comments
Ranin M.LoanDolphin
Hi Sam, thanks for the review and the feedback related to Gateway Bank. We would look into this and determine what and where things had gone wrong to learn and take corrective action to prevent this f... Read more
rom occurring in the future. Thank you again for taking the time to bring this to our attention.
Right, thanks for the reply.
Basically, I proposed my request and Mr Michael Joei said he could consider this. Then I spent a few calls talking to him, specifically elaborate my condition, e.g. need... Read more
help in fill out application forms, not enough time in preparing due to business travel overseas, etc. Right after that I got rejection from him on this.Similar opinion? Write a review on ieatwords.com.au!
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excellent service
The level of service I received from the team at LoanDolphin was excellent. They would get back to my questions in the same day.
I felt comfortable every step of the way, thanks to the team and brokers I dealt with. I highly recommend this platform to anyone looking to save money and time when getting a home loan.
1 comment
Ranin M.LoanDolphin
Hi Mark, Thanks a lot for the review. The team puts in a lot of effort to make things easy and seamless. Thanks for taking the time and please feel free to recommend us to any of your friends and family
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Stella
- 2 reviews
Great service
Professional agent who provided professional service helped me a lot with my refinancing. Cici explained different products for me just to find the most suitable one. Really appreciated
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ka7Sydney
- 2 reviews
- Verified customer
Happy to recommend
Found them easy to use. They were also quick to address any reservations I had, especially on privacy issues. The response from the banks and brokers were surprisingly prompt, given the current tighter lending conditions. I went with one of their brokers, Dean, who I found to be outstanding both in service and the specifics of the deal that was offered (the rate given as well as other non-rate benefits), which I eventually took. The only reason I did not give 5 stars was that their system did not seem to recognise that I had completed the ...Read more
process and continued to send emails to encourage me to do so. I suspect this was because I had paused in the middle of the initial sign-up to Loandolphin's system and returned to it some weeks later. To me it was a minor inconvenience to get these emails and so to be fair, I would have given 4.5 stars but ieatwords don't do 'half-scores'. So overall I was happy with the process, very happy with the broker I signed with and the Loandolphin person I spoke to. Absolutely would endorse this method for getting loans and would also recommend Loandolphin.1 comment
Ranin M.LoanDolphin
Hi, Thanks a lot for your review, feedback and endorsement. We are thrilled that you found a good mortgage broker like Dean to look after your home loan. We are sorry about the email issue we will loo... Read more
k into the updates and fix it. Feel free to recommend LoanDolphin to your friends and family :)Similar opinion? Write a review on ieatwords.com.au!
Easy to use
Easy to use and the brokers they put us in touch with had some great deals. Would definitely use them again.
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jimbosydney
excellent
very efficient and responsive. good job loan dolphin. brokers on the service were also quick to get back in touch
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Makes it easy to shop around for a better rate.
LoanDolphin were very helpful in helping us find a better deal when we decided to refinance our home loan. Their platform is easy to use and put us in touch with some great offers. We would definitely recommend them to people looking for a home loan in the future.
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Easy
'The team at LoanDolphin were helpful and helped me every step of the way. The broker on the platform never wasted time and made sure everything was coming along smoothly as well.
I highly recommend this platform to those looking to get a new home loan or refinance. LoanDolphin has helped me save a lot of time and hopefully a lot of money.
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Sir Wazza
- 3 reviews
WOW what a service
i was very surprised by the result, got a great loan with the features I wanted, easy to use and not pushy, I felt in total control and informed the whole way, I have recommended this service to many friends.
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Fantastic service!
The loan dolphin website was very user friendly and i was contacted quickly once i made my selection. Once in touch with a broker, he contacted me to go through my requirements to get the ball rolling a few days later. It was great to see all the available loans in one place, along with contact details on the site.
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RichSydney
Great service. Easy to use and resulted in a better deal on my existing home loan!
Excellent customer service, eager to help and improve my listing to help me achieve a better result. Received many bids,
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Nathan MRIVERSTONE
Excellent service and friendly staff
Loan Dolphin was extremely quick to match us with suitable mortgage brokers. The service provided by the mortgage broker was very professional and friendly. They went above and beyond to get us a great deal to buy our first home.
The interest rate we received was fantastic and the package deal got us more than we expected.
Overall fantastic service.
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ClaySunshine Coast
Refinancing Genius
I had stumbled across LoanDolphin while surfing the net. Their advertisement caught my eye, along with their low interest rate offers. I did my research, as I am always sceptical of anything on the net, and I found alot of positive feedback on forum's and on independent review's.
So, I sent LoanDolphin the generic info that they require and got the ball rolling.
I was extremely lucky to have Cici Wang as my Refinance Broker. She was amazing!!!! Everything was done so professionally and quickly. All the information required was relevant ...Read more
and transparent. Constant communication through e-mail and phone calls. The latest technology. I am not the most tech savvy person in the world, but Cici and LoanDolphin made it so easy. They have these Automated links, wich just make things a breeze. Cici was able to secure me an interest rate of 3.69% with a $1200 rebate from one of the big lenders.Similar opinion? Write a review on ieatwords.com.au!
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Good
Very good and helpful for my loan application, finding cheaper rates better than looking online. Great to deal with again
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CheyneErskineville
- Verified customer
Fantastic service I'd recommend to anyone
Not only was the loandolphin platform extremely simple to use, it delivered exactly what was expected with plenty of great bids from a range of sources. It really helped provide the best loan options available to me with minimal hassle required.
The loandolphin team was also exceptional and went above and beyond to support with any queries.
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RonSydney
- 2 reviews
- 1 like
Awesome service
Very happy with the excellent service I received from the first moment I got in touch with the loandolphin team.
They were so helpful and patient. Kept me up to date all through the process. I would definitely recommend them.
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Loan Dolphin Platform Excellent
The service provided by the team at LoanDolphin has exceeded all my expectations. I couldn't be happier with how I have been treated.
They were very helpful and patient throughout the process. I couldn't have asked for anything better. I strongly recommend the platform to anyone looking to save time and money while looking for a home loan.''
Kind regards,
SUNIL
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MemeTimbuktoo
Good service
Good service and follow up from Loan Dolphin reps. Banks are asked to bid for your business which is a great idea
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Ranin M.LoanDolphin
Hi Mrs Jay, Thanks for sharing your experience. The team here at LoanDolphin and Cici really appreciates your feedback. It's wonderful to hear that you had such a fantastic experience even after the settlement.