Had problems with an expiring credit card. Took a couple of calls to get good help but Abby in the last call sorted everything out. 5 Stars to Abby and no stars to the previous agent. Been happy with the Lycamobile product for many years now

Data is too slow so i stoped using the sim and lost sim now but every month it’s getting auto debated i never kept auto debate how could they debate money for the sim which I’m not using only.

The worst! stay away. the call centre staff have a bad attitude and only change their tone when you give them the same attitude back. they act like they are doing you a favour until you mirror their disgusting attitude. they talk over you, interrupt you, send you around in circles and my phone service still hasn't been connected. these people will only waste your time... the $$ savings advertised are not worth the time lost with these people... go elsewhere.

rude, very unprofessional when i contacted the lyca customer service. and the lycamobile apps is the WORST very hard to use and loading every time when i open the app. i hope they can improve in the customer service and the lycamobile app.

Lots of trouble getting it started but then good coverage and no problems until now...they are charging me $10/day as auto top up. Cant get through to CS as it says they have tech issues. Email response took a few days and it still isnt resolved so I will soon speak to ombudsmen

I bought two sim card with a bundle plan for myself and my spouse. Laycamobile is charging 3 time a months for a monthy bundle. When I tried to call customer care, the customer care number 122 is not working. I tried sending email to their customer care email [email protected], mailbox is full and no response. Sent message on twitter @lycamobile and @lycamobileAUS still no satisfactory response.

I would give 1 star if I could. My sister bought a new SIM. We spent over 3.5 hours attempting to load a bundle and were then charged double the amount advertised on the website, only to find that the service did not work - despite repeated attempts to follow customer service reps' suggestions of changing different settings. We asked for a refund, were told we had to email, we emailed on 11 April 2020 - and have emailed repeatedly - and have not received any refund or compensation. Abysmal service.

I ported in my number thinking that lyca uses same network, didn't realise the internet with them is too poor. It stops working. They promote unlimited plans but exlude the 1800 numbers, how come it's unlimited then? Just waiting my plan money to run out, I swear I would not stay or ever come back to this company. Better off going with Boost or Optus or even Telstra. I they had option to give 0 star I would have given that as well.

I suffer so just want to aware everyone. Very slow download speed and disconnect so many time. Aware of cheap price and more data... extremely poor customer service and network.

Jane is out standing and caring lady and she was very helpful to me, after going through many operators and wait for long long time and some of them I even cant understand me,I got help. Thank you jane and god bless you.

terribile i bringed up my number for calls to my country been put on unlimited 20 dol and had bought ten dol extra call overseas croatia line was shocker cutted of charged few times flagfall fee to croatia line was like of all credit of extra money 20 dol gone no able contact family overseas due to covid 19 wrote on messanger to lyca no answers at all will never recomended the company lost money adn unable call and data

Yes great coverage if you pay $30 a day instead of per month as top up only lasts a day.
Not told there is no MMS
Texts delayed . No phone contact

They scammed me my first month due to not sending activation code, not worth fighting..
Also, coverage was weak in Melbourne suburb & kept dropping out.
Little ethics, customer service & weak network. Avoid

Hi iam having an issue with a topup since early feb and not getting help from your team. Can someone please call or email. I sent few emails and phone calls ...very disappointed

Recently i bought Lycamobile Unlimited Plan XL and it was 50% so i paid $25 for $50 plan. Sound good so far right? Guess what? They send me the simcard when i activated it. It has nothing on it $0 balance and no unlimited plan is activated on it and now its been a week i am trying to call and email them but all i hear is due high call volume we are unable to answer your call. Never ever never use Lycamobile. They are scammer

I'm still waiting for you to get back to me regarding a twice escalated fault that I registered with you about 7 to 10 days ago. My number is 0469128316.

It is a good service especially to call overseas, it is cheap, the rates are affordable compared to other phone providers, would recommend this service to others who want to get a service

Have had Lyca for about a year now for our second phone and have had no issues with anything. Yeah some outer rural areas get no coverage but neither do many other providers. They offer and deliver a decent cheap service. 10 bucks for unlimited calls and a gig to check a few things I think is good value. Have not had an issue with it in any of the main towns I've used it in Central Vic.

Lycamobile do NOT offer MMS service that all other carriers offer and do not tell you this when you sign with them. They are being extremely misleading with their behaviour.