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May MSydney, NSW
LOVE IT
I recently signed up with Macros and I have to say Im pleasantly surprised! I have never been a big fan of these kind of services but it has surpassed all expectations! :)
There are heaps of meals to choose from and the different plans are super accomodating for different lifestyles!
My favourite meal is the Herb Encrusted Salmon! This was one of the meals I was unsure about and now I can't get enough of it! But I would suggest that some of the meals could have more veggies in them.
Their support team is also super helpful, I have jumped ...Read more
on their live chat several times and my questions are always answered promptly. Would definitely recommended this to anyone who is looking to start using any meal prep service! Helps save time and money :)1 comment
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Git EmSydney, NSW
Delicious meals!
I've been on a 15 meal subscription for a couple of months now and I only have words of praise. The meals are always delivered fresh and on time every Sunday. The portion sizes are generous and every meal has been delicious. The girls in the customer support team have been very helpful with any questions in regards to delivery process, how the sub works and meals. Would highly recommend this product!
1 comment
Kate M.Macros
Thanks so much for the kind words! We really appreciate this!
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adazizSydney, NSW
- 2 reviews
Poor communication and customer service
Ordered a set of 20 meals to stock up our fridge while we focus on taking care of our newborn baby. Meals and delivery were excellent. Did not realise that this is a weekly subscription by default at which I was automatically charged.
When I got the text that I was charged for another 20 meals and delivery would be next week, I didnt any room to store in our fridge and our budget was super tight with our newborn baby. Asked them to cancel the order and give a refund (I would have ordered from them again once we were ready).
They said a refund...Read more
would take 5-10 days. I said great, please proceed with the refund. Then they turned around and replied the next day saying the management team would give half refund and half credit??? I kindly asked that they provide the full refund - they responded by giving the full refund and cancelling my account. Thought this was a bit drastic as I had orders on pause until were we ready financially to order again. Back to MuscleChef I guess where theyre a bit more understanding of their customers.4 comments
Kate M.Macros
Hi Adaziz, I'm so sorry for this experience. We value your feedback and I have passed this on to our customer service manager to review and action, again please accept our apologies for any inconvenience caused.
Just received the cancelled order of food this morning??? We have no room for it. We are going to have to chuck it all out. What a waste!!!
Kate M.Macros
Thank you for getting back to us, as mentioned your feedback is important to us. We attempted to pull the delivery prior to you receiving it, unfortunately, we were not able to do this in time as it w... Read more
as already in transit. Please enjoy the meals or if not maybe pass it on to someone who would like to try them. In addition, I am sorry for the late reply to your comment as we were only made aware of this today.Similar opinion? Write a review on ieatwords.com.au!
Find out how Macros compares to other Food Delivery Diet Programs
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Go The GainsNew South Wales
MACROS is life
Macros is completely amazing!! I am currently conditioning my body due to health issues and my PT recommended I look into this. At first I was cautious cause I have a sensitive stomach and I have to watch what I eat but after looking into this and learning about their food I started to get excited and took the jump.
Placing my order was super easy and at first i started with the performance meal plan but then changed to sculpt as i needed to shred. The meal are the same across their plans just smaller portions which was great cause i had deve...Read more
loped my favourites. Highly recommend the seared bbq steak yummmmm. the best thing i like about this is that my food is sorted for the week, I eat healthy, i know what im getting and im saving money along with getting healthy yay. only down side is i cant take them with me while im away overseas.. highly recommend it worth the money and the added benefits of being healthy and convenient is great specially as finding healthy food these days comes at a premium.1 comment
Kate M.Macros
Hi there! Thank you so much for your feedback! We appreciate your time and review immensely! :)
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DisappointedGreater Melbourne (Inner), VIC
Customer Service
Weve made several attempts to contact your customer service team to investigate a serious food poisoning incident that has occurred. Please provide a contact number so we can further investigate this matter.
2 comments
Kate M.Macros
Hi there, I am very sorry to hear that! We ensure to take all food poisoning cases seriously and we would like to investigate into this one, if you could please could you forward me your email and nam... Read more
e so we can look into this matter urgently? Again, we are very sorry to hear this and we do appreciate you taking the time to notify us of this.Kate M.Macros
Thank you for the information, I am glad this issue has been resolved ASAP. Again, we apologise for the inconvenience.
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Super easy!
Great delivery tons of meals and available on fitness pal! Easy to use! This is my first week but Im excited to try and there are no meals repeated! Yay
1 comment
Kate M.Macros
Hi Alex, thank you so much for your kind review! We hope you enjoyed your first batch! :)
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JackieSydney, NSW
Will not be ordering again
I was so excited for my order to arrive but was disappointed from the very first meal I tried.
I ordered ten and couldnt finish a single one with some going straight to the bin. All meals that contained meat were so tough I couldnt even chew them.
1 comment
Kate M.Macros
Hi Jackie, I am very sorry to hear that you did not enjoy our meals. I am passing this feedback straight to our kitchens management team and ensuring this will be changed.
If you have any other comme... Read more
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JesseSouth East Queensland, QLD
I love my macro meals
These are the best tasting and freshest meals I have had from a meal company.
The macro break down is great also with a nice high protein content. Highly rate these meals.
1 comment
Kate M.Macros
Hi Jesse, thank you so much for your kind review! We really appreciate the time you took to write this.
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sew123Sydney, NSW
Love, love, love!
I love Macros meals, this is my first week but I've used other meal prep companies and this is my fav! I love the veggies and the sauces! Despite the negative reviews on here, the subscription terms are made quite clear when signing up!
1 comment
Kate M.Macros
Hi Sew, thank you so much for your review! We appreciate your time and are excited to see your reaction to our other menu options! :)
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Find out how Macros compares to other Food Delivery Diet Programs
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FootyannaHobart, TAS
Loving the meals so far
First week trying Macros and so far I can say all is good. Really enjoying the meals, love that I can scan them into MFP. Steak reheated, is not fresh off the bbq steak but is still pretty good just a hit chewy. Really looking forward to trying more and think the meals will really help with my goals (weight loss).
1 comment
Kate M.Macros
Hi Footyanna, thank you so much for your review! We appreciate the feedback and we will work on our meats being more tender. Thanks again! :)
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boldbaatar b.Sydney, NSW
- Verified customer
Disappointing food quality and service
Firstly the quality of the steaks is very poor, the meat turned out to be hard as rubber.
Secondly. You will be charged weekly or fortnight without consent. Even your email address does not exist, and I cannot cancel the subscription by myself.
Not checking customer details, especially the email address. did the customer provide real email address or the customer missed some words and email is incorrect, which creates a situation that customers cannot log in to the dashboard cancel the subscription, change foods, etc or more vulnerable situations.
Finally, poor customer support service, they don't care about customer feedback and satisfaction.
3 comments
Kate M.Macros
Hi Baatar, we are extraordinarily sorry to hear about your experience with us and not informing you that we are a subscription-based service. We would have sent you emails letting you know how the sub... Read more
scription works and a reminder email to pause/cancel your subscription the day before the cutoff point. However, if there is a clearer way we could have communicated your subscription please let us know, we're always looking for feedback! What I am able to do for you is cancel your subscription or reset your password, so you are not charged until you wish to resume with us again.Yes, your company act like payday loan company "anyways customer should pay" hidden behind subscriptions based term.
Sending mixed quality food to customer, and charge as much as possible
Kate M.Macros
I am very sorry Bolbaatar for the confusion, we are currently working on improving our website and making it clear we are a subscription-based service. We do value your feedback, thank you.
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Madison G.South East Queensland, QLD
- Verified customer
Would not recommend to anyone
From the very beginning my experience with macros has been incredibly disappointing. I had noted when ordering that (as the delivery day for my area was a Friday) I was working on so needed the meals to be delivered later in the day and/or packed with enough ice to last until I got home. On the morning of my delivery I awoke to a text message saying my delivery was going to be arriving between 9 and 11am. it ended up arriving at 9:30am. Not will to waste $200 worth of meals and having no response to my messages to the company trying to confirm ...Read more
they had at the very least packed it with enough ice to last I had to arrange my mother in law to drive all the way to my house and put the meals in the fridge for me. I'm thankful i did because with only two icebricks on a relatively warm day the meals would not have lasted until I got home and would have spoiled. I still haven't received a response to my message to macros. This alone turned me off the company and already had me considering cancelling my subscription. the only thing that could save them now was the meals. I shouldn't have gotten my hopes up despite the wonderful pictures displayed the meals were nothing like what was pictured the meat was tasteless or had fatty, grossly and unapetising cuts of meat. Some dishes were fine, but I definitely wouldn't say good or tasty but most were not. On average the $3 frozen meals from Woolworths is better that these meals. Have unsubscribed and1 comment
Kate M.Macros
Hi Madison, we are extraordinarily sorry to hear about your experience with us, and that you didn't receive our email reply! Unfortunately as the courier company calculates its routes weekly to ensure... Read more
all deliveries are made between 8:00am-6:00pm we're unable to facilitate requests for specific delivery times. However, we are more than aware that this is not always an ideal situation. This is why we use specifically designed insulated boxes as well as ice packs to ensure that your box will remain cool and fresh without further refrigeration n being needed for 8-12 hours from the time of delivery. We also ensure that customers receive a delivery ETA and tracking link via text the evening before delivery, and the option to input detailed delivery instructions to ensure that the box can be placed in a secure (or shaded) location until you can retrieve it.Similar opinion? Write a review on ieatwords.com.au!
Subriscriton Horror
Meals were average, to say the least.
My biggest complaint is that it does not state clearly that you will be charged weekly without consent. You subscribe and have to cancel the subscription to avoid getting charged. That means you can try the meals once like all other companies. Then when you try to use your credit you're going round and round in circles...subscribe again now unsubscribe hopefully your not charged, meals are then not delivered and you're waiting 2 weeks for meals. Waste of time if you ask me, who orders and gets delivered meals 10 days later...especially for ordinary food.
It has been a nightmare to organise some meals for my credit.
1 comment
Kate M.Macros
Hi Manny, we are very sorry to hear about your experience! We are a subscription-based service which we advertise on our site, and would have sent you emails letting you know how the subscription work... Read more
s and a reminder email to pause/cancel your subscription the day before the cutoff point. However if there is a clearer way we could have communicated your subscription please let us know, we're always looking for feedback! We do understand that life sometimes gets in the way and customers are not always able to pause/cancel their subscription before the cutoff time. For this reason if customers want to cancel their order after the cutoff time we do offer credit to ensure as much flexibility and control over our subscriptions as possible.Similar opinion? Write a review on ieatwords.com.au!
Beats the supermarket
Not that crazy about Tofu, but these guys made it edible. Pretty much anything with chicken is a winner wit me when it comes to MACROS, pretty damn juicy and it’s definitely beats buying a whole chicken at the supermarket.
1 comment
Kate M.Macros
Hi Owen, we are so delighted that you gave the MACROS plant-based range a go and that you were pleasantly surprised by the taste. Yes, our chicken is a crowd favourite especially the Coconut Chicken &... Read more
Lentil Stew meal. We are so happy to know our chicken is better than the supermarkets! Check out more of our plant-based and chicken range on our menu: https://www.macros.com.au/on-the-menu as we do release new meals on a fortnightly basis!Similar opinion? Write a review on ieatwords.com.au!
MonicaGeelong
- 2 reviews
Tasty and Filling
I received my first delivery today and was pleasantly surprised by the quality of the food. Servings were filling and tasty, the veggies were fresh, and the chicken was not dry. The chimichurri chicken was our favourite meal.
1 comment
Kate M.Macros
Hi Monica, thank you for your review on MACROS. We are happy that our top quality meals exceeded your expectations. All our meals are delivered fresh never frozen with no added preservatives, colours ... Read more
or artificial flavouring. Be on the lookout for new chicken dishes on our menu: https://www.macros.com.au/on-the-menuSimilar opinion? Write a review on ieatwords.com.au!
Find out how Macros compares to other Food Delivery Diet Programs
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Tasty and lots of options
So happy about the new vegan range! As a pescatarian I really enjoy the Macros seafood dishes for dinner but there wasn’t that much variety for me, I usually like having a more veggie packed lunch so this is perfect for me! Will be upgrading my subscription to include lunches as well now!
1 comment
Kate M.Macros
Hi Ellie, we are so delighted to hear you’re enjoying the MACROS plant-based range. We listened to our vegetarian customer feedback and provided this range to suit your diet. Always be on the lookout ... Read more
for more vegan dishes in the future on our menu: https://www.macros.com.au/on-the-menu Thanks so much!Similar opinion? Write a review on ieatwords.com.au!
BelindaIllawarra, NSW
- 2 reviews
needs improving
I have almost finished my first week of meals from Macros.
Some meals were quite disappointing (ie not enough sauce, bland looking food or missing ingredients compared to what they promote in their photos) which I left feedback on through the website. I had to ditch half of one meal because I couldn't eat it, plus the vegies were not the same as in the meal that was shown on the website (I have attached a photo of an actual meal I received vs what I see on the website. The one I received is definitely less colourful and appetizing!)
I'll give it another 2 weeks but if I don't see an improvement I'll have to find another company.
1 comment
Kate M.Macros
Hi Belinda, we are very sorry to hear that you did not enjoy some of our meals. Regarding the meals in your box we are always looking for feedback on our menu and if there is any specific issues you h... Read more
ad please do let us know via [email protected] and we will do our best to improve in the future!Similar opinion? Write a review on ieatwords.com.au!
Delicious salmon
Not overcooked and I actually even like to eat the salmon cold. Love the sweet potato mash that comes with it too, feels really hearty! I am finding it really helpful because I struggle with portion sizes. I find some of the dishes nice and satisfying.
1 comment
Kate M.Macros
Hi Nessi, thanks for the review! We appreciate your feedback and we are happy that it exceeded your expectations. Our meals are portioned accordingly to ensure you walk away feeling satisfied. Check o... Read more
ut more our salmon dishes via our menu: https://www.macros.com.au/on-the-menu Thanks so much!Similar opinion? Write a review on ieatwords.com.au!
Pleasantly surprised
Have to be honest thought the meals would be just average but turns out they are above average. The chicken dishes are my favourite. Was expecting dry chicken breast but it’s actually juicy. With good flavour from the sauce!
1 comment
Kate M.Macros
Hi Linda,
We are so delighted to hear you’re enjoying MACROS. We definitely source the best ingredients to ensure all our customers have the top quality experience. Always be on the lookout for more... Read more
chicken dishes in the future on our menu: https://www.macros.com.au/on-the-menu Thanks so much!Similar opinion? Write a review on ieatwords.com.au!
Margo B.South East Queensland, QLD
Macros shows compassion after all... (Don't expect compassion for financial circumstances.... you won't get it)
I have since received an email from Macros providing a full refund due to poor customer service, which I have gratefully accepted. I hope to actually eat their food one day very soon.
I lost my job about 16 hours after placing my first order, with the delivery date 12 days away.
I immediately asked to cancel my first order on compassionate grounds but was refused:
"Unfortunately we are unable to process refunds for late cancellations as we place orders for the necessary ingredients and begin the production cycle shortly after the cutoff ti...Read more
1 comment
Kate M.Macros
Hi Margo, we are glad that it has been resolved now as we definitely want to treat our customers with the upmost priority. Hopefully you'll be able to order with us in the future and change your mind about our brand.
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Questions & Answers
Jenni Fasked
What meals do you have for breakfast or lunch. I cant see any on your website
1 answer
Kate M.Macros
Hi Jenni, We have one breakfast option at the moment, the Supercharged Breakfast Scramble that is 100% plant-based :) However, our kitchen team is developing new recipes every day and we'll introduce more breakfast and snack options in the near future. We do not categorise which meals are for breakfast, lunch or dinner but to provide you with a guide, you can have a look at the nutritional macros for each individual meal on our website which might be helpful for planning your daily food intake!
Colton K.asked
Hi, I would love to know how much each meal costs individually and do you supply breakfast and lunch meals too?
1 answer
Kate M.Macros
Hi Colton, thanks for messaging in! If you head over to www.macros.com.au/plan you can see the list of our meal plans prices. We do not categorise which meals are for breakfast, lunch or dinner but to provide you with a guide, you can have a look at the nutritional macros for each individual meal on our website which might be helpful for planning your daily food intake! We, unfortunately, do not currently have any breakfast options however we are very excited to introduce some more in the near future!
Warmest,
MACROS CS Team
Fleurasked
Hi, I’m struggling with loosing weight (gallbladder removed so doesn’t help) I go to CrossFit 5 times a week and try to eat healthily. Will the sculpt plan for the dinners only, allow me to loose weight and gain muscle?
3 answers
Kate M.Macros
Hey Fleur, thanks for your interest in MACROS! Yes, our Sculpt meal plan would definitely help with losing weight. If your aim is to lose weight first and to gain muscle later, we'd recommend changing your meal plan via Dashboard to Performance or Muscle Gain meal plans depending on your required carbs, protein or calorie intake. You can also click on each of our meals on our menu page to view the nutritional information and please click on the following link to view our available meal plans and plan sizes - https://www.macros.com.au/plans. Hope this information helps!
So if I am both working on building strength/muscle and loose weight at the same time, you recommend performance?
Kate M.Macros
Yes, we would recommend signing up for the Performance meal plan. To view our Performance meals, please click on the following link and select the Performance menu - https://www.macros.com.au/on-the-menu.
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Kate M.Macros
Thank you May! We appreciate your kind feedback!