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Kiwi Tash
Kiwi TashSouth East Queensland, QLD
  • 5 reviews
  • 2 likes

Perfect great tasting healthy food

published

I love the taste of these meals, they take the guess work out of counting my macros and make it super easy to track my diet while enjoying the food

Macros
Kate M.Macros

Hi there, thank you for taking the time to share your feedback and we're so glad you're enjoying the meals!

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Brooke
Brooke Greater Melbourne (Metropolitan), VIC

Getting me back on track, deliciously!

published

Absolutely loving this service! The food is so fresh and delicious, great serving sizes and they reheat super well. The balance in the meals are great and I’m not left feeling hungry. Coming out of lockdown and back to work, my routine got a bit lost so this has been a good kick start to get me back on track. Very happy!

Macros
Kate M.Macros

Hi there Brooke,

Thank you so much for taking the time to share your feedback! We are so glad to hear that our meals are a great fit for you!

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The gold standard for all companies

published

Perfect portions, even better macro ratios, fantastic flexibility in meals and meal styles (eg. plant based, keto, etc), possibly the absolute best delivery standard; taking multiple pictures of the delivery at the door, driveway, and from the street this should be the gold standard for how deliveries should be done. Got the whole family on it and everyone has never felt better on the clean and wholefood meals. We’ve never had a problem with anything at all. Price is similar to competitors however after trying other companies before this, we are much more satisfied with this than any other.



Macros
Kate M.Macros

Hi Mars, thank you for taking the time to share this awesome feedback! We love that you're enjoying the meals and overall service we offer you! If you have any questions, please let us know!

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Kate
KateCentral Highlands and Goldfields, VIC

Really good food!

published

My daughter is a qualified nutritionist and she recommended this service to me over the one I was considering trying. So glad I took her advice - I am on the weight loss plan and the meals are very filling and tasty. I am already saving money and losing weight. Thank you!

Macros
Kate M.Macros

Hi Kate, thank you for taking the time out to share your feedback with us! We're so glad we're able to contribute to your weight loss journey in such a positive light! If you have any questions, please be sure to reach out to us at any time!

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Wendy
WendyGreater Melbourne (Outer), VIC

Tasty, healthy, variety, love this food

published

I've tried a few meal plans but Macros is by far the best, all fresh not frozen, vegetables are not overcooked and soggy like others, individual flavours are exactly as described, doesn't all taste the same, use by dates are a week ahead. Haven't had a meal I didn't enjoy. My only concern is that all the packaging could be reused, seems like a lot of waste.

Macros
Kate M.Macros

Thank you so much for your amazing feedback! We are so glad you are enjoying the meals!

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Brea
BreaPerth, WA

Worried about my subscription

published

I've been charged three times for orders I didn't ask for. I bought the first box wanting to try it out on a special. Now orders for two other boxes have occured (over priced) and I'm so worried I can't get a refund for any of it after looking at all the other issues people have had. I don't want the same food over and over and I never got emails prompting me to order. I've cancelled my subscription immediately (tonight) after feeling sick looking at my credit card. I want a refund. I'll engage consumer protection if I have to. I can't believe there is no phone number to discuss direct.

Macros
Kate M.Macros

Hi Brea,

Sorry about the delay in reply! Were we able to get this sorted? If this hasn't been resolved can you please email us at [email protected] and one of our senior team members will look into this for you!

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Matthew S.
Matthew S.South East Queensland, QLD

Falls short compared to other services of it's type

published
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Tegszy J.
Tegszy J.Metropolitan Adelaide, SA

Nice ready meals on the go.

published

I found all the meals really nice for what they are. Im on the weight loss meal plan and I think the meals are sized pretty well although sometimes I am still a bit hungry after but that's also depending on which meals I eat.

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Achtung S.
Achtung S.Sydney Surrounds, NSW

Rip Off, scamming company keep well away.

published

My wife placed an order 3 weeks ago food was ok but very spicy, decided not to order again. No more food came for two weeks then out of the blue $83 straight out of the account.
rang customer service was told sum crap about you have to cancel your subscription lol what subscription we never got any food sent for two weeks and then the $83 and to top it off was sent the same original food that was too spicy
keep well away they lie and steal this firm should be shut down immediately and be investigated by ICAC
Customer service none existent even when your right their never wrong.

Macros
Kate M.Macros
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Lauren
LaurenGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Life saver!

published

Good sized filling portions, and a great selection no matter what your dietary requirements. Easy to heat and eat and delicious! Also love that the packing is recyclable! Highly recommend!

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Scammers

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Unclear customer sign up terms

published

I decided to create an account with MACROS yesterday and explore the meal plan options, upon choosing a plan i thought was right for me, I found that I had immediately been charged the plan price and there was no way to change this. I have not selected any meals and requested a refund only to be told that I have to proceed with a plan now as its been charged, when I questioned this further I was disconnected from chat and can no longer log into the account I had created. I don't believe that I was told this would happen when i created the account and started reviewing the options, I also don't believe this to be ethical or even legal? Be very careful when creating an account!

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Brianna M
Brianna MGreater Melbourne (Outer), VIC

False Advertising & Poor customer service

published
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Matt
Matt
  • 2 reviews
  • 2 likes

Used to be good, but now they don't care about the health of their customers

published
Macros
Kate M.Macros
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Living these guys!!!

published

Great portions nutritious and no nasty additives! Keeps me in line so I don't get lazy in the kitchen and go for the wrong foods and great price! Keep it up loving your work MACROS

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Nooshi
NooshiGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Disgusting meals, horrible customer service

published

Very watery and tasteless meals. We hate it and they deducted another $200 from our account and re ordered the same crap meals for us. 4 days before delivery day we emailed them and asked to cancel it and return our money and 2 days after they replied back that it’s too late to cancel. There is no contact number to contact and they don’t give a damn about customers.

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Catherine R
Catherine RGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Absolute Scam! Do Not Give Them Your Credit Card Details !!!

published

WARNING! They will bill your credit card $83.50 without you even placing an order, then refuse to refund it. Blatant deception and theft. They won’t engage in chats other than saying they are escalating to management. No phone number to talk in person. I’m happy to discuss what happened with me. Email me at [Contact Details Removed]

Macros
Kate M.Macros
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Vegan meals worth a try

published

Very happy with the overall taste of vegan meals! Filling portions, no complaints here. The tracking of the delivery could be better (I had no idea when will I receive my package) and courier left the box outside of the building without even buzzing the door. Could have more variety in choosing meal options - when you choose 10meals you are basically eating the same set over and over again.

Macros
Kate M.Macros

Hi Dom, thank you for taking the time and sharing your feedback with us! We have taken on board your feedback and have passed it on to the relevant teams so that we can further improve on our service to you!

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Ellie
Ellie Perth, WA
  • Verified

Salty and bland

published

After having read the reviews I decided to try the meals since some reviews were positive. I placed the order then paused my account to avoid a second order going through before I had tried the meals.
I find the meals salty and bland and lacking vegitable variety.
Also a 10 hour delivery window, ridiculous!!
I gave 2 stars for easy subscription cancellation

Macros
Kate M.Macros
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Kris
KrisMetropolitan Adelaide, SA
  • 5 reviews
  • 5 likes

Crap customer service

published

Don't order from them!
I tried to cancel 2 hours after they took money out of my account, Rachel (rude customer service person) fed me nonsense about they cant refund because they order the ingredients with the chefs straight away & the will lose money.
Their delivery company cant follow instructions on where to leave the parcel, & their tracking is all over the place, example Fri 12th March delivery time is 11pm to 2am, this was updated at 10.20am on the tracking link they send you.
They refuse to give you a refund.
Do yourself a favor, don't order through them, you will have nothing but problems & get rude customer service staff.

Macros
Kate M.Macros

Hi Kris, thank you for sharing your feedback with us and we would love to help you! We have replied back to your email, please feel free to respond back and we will resolve this for you.

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Delicious nutritious meals

published

The range of delicious and nutritious meals were are wonderful surprise ! There is so much choice that being on a weight loss diet is not boring at all.Thanks a lot !

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Jules
JulesSydney, NSW
  • 2 reviews
  • 1 like

Best food delivery love it

published

Great food lots of different plans and food options everything is tasty I am so impressed. I will be ordering each week and look forward to receiving my orders yummo!!

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Daniel R.
Daniel R.Greater Melbourne (Inner), VIC

Absolutely avoid at all costs - Be warned

published

As others have pointed out, this company operates almost unethically. Their process for moving through the ordering process charges your credit card almost as soon as you start the order and well before you have selected any food, if you make a mistake, there is no way back and there's very little support for dealing with any error you make (with seemingly very limited senior manager support hours and zero phone support). There are HEAPS of alternatives out there. Explore them. I have.

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x0li
x0liGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Great meals and good variety.

published

Great meals, good variety for all diet types and meals were always delicious. Only downside is you have to order meals a week in advance, once you adjust to this it isn't an issue.

Macros
Kate M.Macros
x0li
x0li

That's fine, it really isn't a dealbreaker just something that is notable when comparing to other meal delivery services.

Macros
Kate M.Macros

We really appreciate your response, and your feedback goes a long way with us, so thank you!

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Alyce
AlyceGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Worst service I've ever received

published

I had to fly to another state for a last minute personal matter and tried to move my delivery date with 4 days notice. I was told they couldn't do anything so now I've wasted $80 and the food is going to have to sit and rot at my front door for days. Have cancelled my subscription after only a week and won't be recommending to anyone!

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