Marley Spoon Questions & Answers

Hi Shane,

Thanks for reaching out, we are sorry to hear about your frustrations.

Our Customer Care team are working very hard, in answering responses and getting back to people, as you can imagine, we have been busy over the last few weeks and we do ask for your patience during this unprecedented time.

Your comment has been flagged with our Customer Care team. In order for us to get in contact with you quicker, are you able to send through your account email address.

We look forward to speaking with you soon.

Thank you

Marley Spoon

Hi Maude,

Thank you for reaching out. At this point in time, we don't have a specific date planned however it is high on our priority for 2020 to make it to the West. Watch this space :) We will pass this on to our logistics team so they know where to head.

Thank you
Marley Spoon

Hi Naomi,
Thanks for reaching out. We had a price re-structure come into play October 1st, 2022.
Since launching in Australia, 4years ago, the cost of fresh meat, vegetables, fruit and dairy have increased substantially. More recently, the harsh drought affecting our Australian farmers has meant that these costs have continued to climb to a point that is no longer sustainable for us to maintain our current pricing.
We are still wanting to live up to our values of working with Australia's best farmers and suppliers, which is why we adjusted prices.

Two weeks before this came into affect, there were 2 emails that were sent out to all our active/skipped customers to let them know what was happening. The second email was sent a few days later to those who hadn't opened the first email. I am happy to send those through, if you would like to view them. Please send through the best email if that is the case.

If you have any further questions or feedback, please feel welcome to reach out to our Customer Care team at [email protected]

Thank you,

Marley Spoon

Hi,
Absolutely! If you head to https://press.marleyspoon.com.au/, you will be able to find out about our founders and co-founders. Happy reading.
Marley Spoon

Hi Nat,
Thanks for reaching out.
The price for a 2-person box, 3 nights a week is $69.90.
You can look at our the plans we have on offer here marleyspoon.com.au/select-plan.
Thanks
Marley Spoon

Hi Helen, you don't have to be home! Just leave some specific instructions when you checkout and our team will follow them. We can absolutely leave a delivery at your door!

Hi Elisabeth,
Thanks for your question. We're so sorry for the late reply!
You can read all about our packaging at https://recycle.marleyspoon.com.au/
If you have any further questions, please don't hesitate to email us at [email protected]

Hi Mrs McKellar,
We're so sorry for the late reply! Please feel welcome to email us at [email protected] and we'll see what we can do!

Hi Lani!
Of course, you can view the menu here: www.marleyspoon.com.au/menu and browse through 20 recipes every week.
Happy cooking!

Hi Karen

Thanks for your question. We offer meal plans for 2 and 4 people and for one person households, we recommend ordering the 2 person box and cooking once but eating twice! A great way to get leftovers for lunch or dinner the next day.

Hey there!

We are a flexible subscription service which means you can pause or cancel your account to suit your lifestyle provided you allow 6-7 days notice of your next order. This notice period allows us to maintain less than 1% of food wasted throughout our process as we only order exactly what we need to deliver. You are able to skip orders up to 8 weeks in advance, so this allows you to pick and choose which weeks you would like to be delivered and which you would like to miss. If you'd like some assistance please get in touch with our Customer Care team on [email protected]!

Happy cooking,
Marley Spoon

Hi there,

Thank you for your question! We can confirm that our chicken is Halal. Unfortunately for the rest of our meat we are not completely Halal certified. Some of our local farmers may be, but this is not across the board for all of our farmers and we are unable to make that commitment at this time. Stay tuned for updates on this matter, but you can rest assured all chicken used is Halal certified. If you have any further questions please do not hesitate to get in touch on [email protected].

Happy Cooking,
Marley Spoon

Hi there,

Thank you so much for taking the time to provide your feedback. At Marley Spoon we try to provide a wide range of meals to give the most people the most choices. That means each week we offer a diverse menu with some choices that are lower in calories, and some that are more indulgent. We believe that the healthiest way to eat is through home cooking, where unlike restaurants or take out, you can control exactly what you put in your body. Plus, we always provide all of the nutritional and calorie information for every dish, so you are always in control and can plan exactly what you would like based on your own personal requirements.

We are always improving our menus, and would love to hear more from you. We take every piece of customer feedback to heart so if you'd be happy to have a chat about how we can improve please get in touch on [email protected]. Also remember you can rate every dish after each box, we really do listen to this feedback so stay tuned for some exciting health-focused updates coming this Spring!

Happy Cooking,
Marley Spoon

Hi there!

We unfortunately cannot give you an exact date, but rest assured we are working hard to deliver delicious dinners to WA as soon as we can. We are looking into several options at the moment, so be sure to stay tuned by following along on social media as we continue to expand our delivery zones!

Best,
Marley Spoon

Hi there,

All of our recipes show the macro’s and nutritional information clearly so you can take a look to see if they fit your specific needs.
The flexible subscription means you can take advantage of the convenience of Marley Spoon and still skip any weeks that don’t offer the recipes you need as per your personal nutritional requirements. Just always bear in mind orders need to be skipped 6-7 days prior to delivery due date.

Thanks!

Good morning!

Thank you so much for your interest!
Delivering to WA is certainly something we are working towards.
We do not have any dates set at this point but as soon as we do we will be sure to share the news with you! :)

Have a great weekend!

Marley Spoon

Hello, drop us an email, [email protected] and ask to adjust your plan to a custom plan. Ask a senior member team and they will get you sorted! : )

Hi Sadie,
Thanks so much for your question. We aren't in Perth just yet and unfortunately with TV, we can only advertise Australia wide. Please stay tuned, hopefully we're there soon :)