"Sales staff that listen. She understood my budget, that it was for a 16th birthday and related by sharing a story of her own daughters birthday and what girls love. Won my loyalty"

Karen from Elizabeth was wonderful to deal with as she actually Showed me her own jewellery as the store had none in stock like I was wanting all though she couldn't get any she was able to get me two necklaces to make a set of earrings to match my previously purchased pendant

" I generally I dont enjoy jewellery shopping but both staff members were well spoken and interested in me and my purchase. I couldn't have been more delighted with the experience."

Very friendly shop assistant. Did not feel pressured into buying. Very helpful and able to arrange a better price on the necklace even though it wasn’t on sale at the time

Our sales assistant was very warm & friendly. I'm in a wheelchair & sometimes sales people tend to direct questions just to my husband. She made me feel included from the start.

The lady that helped me was extremely kind and helped me in making the best decision for what I wanted to buy and also what my boyfriend wanted to buy. She was happy to chat and she was just very nice.

"When I told her what I was after she was enthusiastic & we looked at a few pieces before I found what I wanted. She didn't make me feel like I was taking too long to choose. She was patient & extremely helpful."

Thanks to Gynn and others at the Vaughan Mills store.You made my weekend surprise to my wife even better than either of us imagined.. she still smiles every time she looks at the ring even a week later. Price was great and service was amazing.. only wish we lived closer .

I have been dealing with Michael Hill Charlestown Store for a number of years starting with Arun and Jayne the last purchase was with Tasha. I have always found all staff to be super friendly polite and very professional they are always extremely helpful when it comes to picking jewellery for my wife

They were not in a hurry to move on, which showed me that they genuinely wanted to assist me in finding something but was not pushy at all. Have bought many pieces from here and will continue to do so.

Faulty product so I contacted customer service. Waited a week for a response, and they then passed the buck onto someone else. The someone else didn't make contact for a week. To their credit someone finally did call me. I am still waiting on further action from the phone call...a week later. So 3 weeks total now to resolve an issue! Frustrating!

Fantastic knowledge of the product I required, great customer service, knew where the product was immediately. Great personal service in a calm manner !! Would go back 8n future and highly recommend

"The team where bright bubbly and happy to answer any questions."
Have shopped in store before will 100% be back and would recommend friends and family to shop with Michael Hill
Ordered in a custom piece arrived earlier than expected.

We were attended by Trisha at MH Chadstone. Her love for the job along with personal touches while assisting us through the whole process made our special occasion even more special! Will be back.

I was unsure of having a wedding ring custom made. Lucy arranged a VIP appointment. Showcased many options. Advised of specials. Absolutely fell in love with her recommend ring set. Very very happy and will be back for bridal party gifts

Our sales rep was amazing, helpful and cheerful. She enjoyed helping us find something that would fit. Other jewellers were unable to help due to the unusual shape of the ring.

The team member was smiling and welcoming the moment we walked in. The team member listened to what we required as I had seen what I wanted online, the team member made my experience a smooth transaction as they covered all basis & took the time to explain the care plan for my engagement ring.

Went into the store just to look at wedding bands. We had a wonderful sales assistant, loved the fact she was not pushy, she knew her stuff and was genuinely a nice person.

I had the most amazing service at a Michael hill in Charlestown square store, the lady was so friendly and knew exactly what I was after for my wedding bands.

Karly really put that extra effort into making sure we found the perfect piece for my partners b'day pressie! I will most definitely be shopping there soon in the near future