Morphy Richards Aspect Kettle Questions & Answers
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10 questions from our users
I purchased the Aspect kettle today but the arrow on the lid is not central, not pointing to the spout ? Is a fault or are all like this ?
Good morning Ruth,
Thank you for your question. Could you please send a photo through to [email protected] so we can have a look and advise.
Hello there, My Morphy Richards kettle is making very loud noises when it begins to boil. Kind of like loud crackling noises. What could be causing this noise? Thank you. Rick
Hello Rick
Thank you for contacting us.
Rapid boil kettles are known to be louder, also the lower the water level in the kettle the noise of the water coming to the boiling point will resinate through...
Read more the kettle. The metal expanding and contracting could also cause the crackling noise. However should the noise increase, please note that as part of the Glen Dimplex Australia group, the Morphy Richards range of electric product are sold with a 24 month ‘replacement only’ warranty in Australia. If your product is currently within this manufacturer’s warranty, please simply arrange return of your unit to your place of purchase along with your invoice/ proof of purchase to receive a replacement/refund. You may also wish to print this email advice and take with you in order to confirm the authorisation. If you cannot locate your original receipt please contact your place of purchase, they may be able to issue you a duplicate receipt.
I am enquiring as to how I can register my new "Aspect" Kettle (Morphy Richards), purchased from Harris Scarfe, Ringwood, Victoria. I was told to contact H.SCARFE, then told to contact M/Richards!! Could you please help me?
Regards, Shirley Clemson
Mob.: 0449596626
Email: [email protected]
Hi Shirley, please visit our website, www.morphyrichards.com.au where you will find a Warranty banner on the home page. When you click on this you will be given some options where you can fill in all the required information.
I bought this kettle 4 days ago. We really like the overall look of this kettle but noticed a small problem. The part where the handle and the kettle is attached is lifting up down the side. The other side is flash and still attached to the kettle. Is this a common problem or did I buy another faulty product.
Hello Hanlie
Thank you for contacting us. What you are describing is not a common problem but should not be like this. Please return your product to the place of purchase with your receipt and have the unit replaced.
Aspect kettle 6 months old, why? does the stainless steel inside look dark.
How can you clean it?
It has never been put on without water
Thank you
Hello Louise
The dark marks that you are describing are a build-up of mineral deposits from the water. This can easily be removed by using a de-scaler. This can be purchased from a supermarket, gene...
What is difference between the scandi kettle and scandi aspect kettle? I see it is $129 for scandi kettle but $159 for scandi aspect kettle?
Hello Viv
Aspect is the product range. An aspect kettle has a minimalist design shape and spoutless pour for example.
Scandi relates more so to the style sand finish of some of our products. A sca...
Read morendi product has a wooden effect on the base and handle. All of our ‘scandi’ products are in the aspect product range, but not all aspect products are in the scandi range. The aspect products that are not scandi have a metallic looking finish on the base and handle instead of the wooden effect. Due to this difference in finish there are some differences in price. The models with a metallic looking base are now discontinued so this can affect the pricing also.
Hi There,
I received this kettle as a gift for Christmas and have just moved into my place and have started using the kettle. The water that comes out of it is in drinkable. It actually tastes poisoness. I’ve tried boiling vinegar in it. Any other suggestions as nothing is working.
Michael
Good morning Michael - Thank you for your comments.
Whilst this is not a common concern reported with the range distributed in Australia, it is something that we hear about from time to time. ...
Read moreThere are a few old fashioned fixes involving bi-carb, lemon and vinegar to be found on Google however we find have found that running a standard de-scaler product through the unit makes a huge difference. We are happy to send you a sample to get you sorted (should you be happy to receive same) – please PM your postal address or contact us via email: [email protected] and we will send out asap If all else fails, you can of course return the goods to the place of purchase for a replacement/ refund/ store credit as appropriate.
Hi there. I was wondering wht the inside of the kettle is made of please? Is it plastic, glass or stainless steel? I'm defintely not a fan of the plastic lined kettles.
Thanks
Hi Warren - the interiors of the Morphy Richards kettles (dependant on the model/ series) consist of stainless steel and BPA free plastic (food grade)
Should you have any further queries regarding ou...
How did you go second time around with the new kettle?
Thankfully the new Morphy Richards Kettle has performed as I expected and works well. Now happy with my purchase.
We purchased this kettle as I loved the feel of the handle and the sleek modern look and on all accounts (except my issue below) we are very happy with it........
I have read all of these reviews and can't seem to find anyone with the same problem we are experiencing......we purchased this jug two weeks ago and the water has a very distinct "plastic" taste to it when boiled in this jug. Even our guests are noticing it.
Is this just a one off with my jug - unfortunately we have had to resort to boiling our water in the pot as the taste is so strong and off putting
Any advice?
Thanks
Shelly R
Hi Shelly R - Whilst this is not a common concern reported with the range distributed in Australia, it is something that we hear about from time to time. There are a few fixes involving bi-carb, lemon...
Read more and vinegar to be found on Google however we find have found that running a standard de-scaler product through the unit makes a huge difference. I am happy to send you a sample to get you sorted should you be happy to receive same – please PM your postal address (or call our Customer Care team and advise by phone: 1300 566 816) and we will send out asap.Get an answer from our members and Morphy Richards representatives
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