National Tiles (page 2 of 20)
- nationaltiles.com.au
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Reviews
So convenient open seven days a week
Physical storeI really love national tiles they are great company staff are brilliant I also like the convenience of having a store right next to my home I can go there even on Sundays
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Above and Beyond Expectations
Physical storeJohn and the team at National Tiles in Mornington went above and beyond to provide helpful advice, competitive pricing and a wonderful product. I can’t wait to see my finished wet areas!
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Excellent Experience
Physical storeWith two visits in 5 days, dealing with two different staff members I was more than impressed with the friendly and informative knowledge and advice I received, left feeling delighted
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Good level of stock and on trend with market
Physical storeI purchased tiles, then was told on collection that their policy was they could give me the full qty ordered as it would exceed the limit. So I had to do 2 trips and collect 2 boxes of tiles to complete the order on the 2nd trip. very frustrating.
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Awesome service
Physical storeMile End SA store - Great service, was made to feel that my small project was important, no question too silly and the whole process went smoothly, even with lockdown thrown in the middle. Will use again
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Order and delivery very good. That's where it ends
Online storeImpressed with the online order and delivery. Tiles delivered were not as pictured. Were faded and blotchy. After contacting mile end via email and phone received no response or resolution. Then contacted wingfield and told that is the style of tile..... ok, well not how it is presented online sorry? Requested to change the tiles over and no response... yeah great service hence the 2 stars overall. Have used you guys a few times now with mixed results.. I will be heading back to Beaumont's in future!
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Awesome customer service
Physical storeFantastic, concise & super friendly with great product knowledge.
Was also able to return unopened, unused product for full refund.
Would highly recommend Mornington store especially the trade back area.
Thanks for an easy trouble free transaction.
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Can’t be beaten. Price, range and service
Physical storeNT are always the cheapest, great selection and service and tile delivery (and driver) are always on time and friendly! We’ve just them across a number of projects and will keep going back. Mornington store.
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Ultimately disappointing
Physical storeI've given this review 3 stars and that's mostly for the great service I received upfront in-store. After that the actual installation of our (very expensive) wood flooring went sour... Whilst the quotation at the unit appeared to go smoothly it was the information that I wasn't told that caused us a headache. I was very clear from the start that we were new to home ownership and Renos. Perhaps that was the mistake, as I felt we were taken advantage of. We were left with having to paint our skirting boards, having to re-install them onto the wa
... Read morell and having to have our wardrobe doors adjusted to fit the floor. We were given some compensation for the wardrobe doors but I had to organise this which I believe shouldn't have been my problem. From quote to end production we added approx 2K to the bill and whilst the floors look good, the amount of time it took and the finishes were lacking. Oh and can I have my doorstop back? cheers.Collected in partnership with National Tiles
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Service is Terrible
Physical storeAll staff at the store I found to be rude both when placing the order and picking up tiles. Also, 2 months after placing order, when I called to ask where my tiles were, the person in Oxley store was very rude. He said they had been there for several weeks, when I asked why I didn't get a call he said "well you should have" with no apologies.
I wouldn't buy from National Tiles again.
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great service
Physical storeWe received excellent service from Julie at Mile End with our selections . The tiles wern't available at the time but the follow up delivery and communication with customer service excellent
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Expensive tiles that didn't match
Physical storeWe purchased expensive tiles with a pattern that needed to be exactly the same to match up in the corners to be perfect. They didn't!!! Some tiles are out by 5mm or more. Has taken our tiler more than double the amount of time to lay them to try and get them to line up. Make sure you see 4 or 5 tiles together before you buy
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Find out how National Tiles compares to other Tiles, Vinyl & Laminate Flooring Companies
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Great service and product
Physical storeHave recently purchased tiles for the entire house and the experience with National Tiles from day one has been easy from day one, very helpful staff at the Woolloongabba Store, as well as the customer service department. Product is beautiful!! Would definitely recommend!!
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Tile heaven
Physical storeWe bought our tiles from National tiles, staff were very helpful. We had a mini makeover of our kitchen. Happy with our tile choice complimented and completed our new granite benchtop.
This was our second lot of tiles, will always use National tiles, their range is amazing.
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very helpful
Physical storeVisited mile end showroom and received excellent service and advice. They provided opportunity to select and compare a variety of tile products and also to use samples to visit adjacent bathroom store to match choices with products purchased there. We were able to take samples and place in our under construction bathroom to assist in deciding on final tile choice. Very good advice given on different product and their performance in final situations. Our order processed efficiently and delivery and pickup was very professional and helpful. Cost of chosen product was also very competitive and quality of product excellent. I would highly recommend this business in terms of variety and service at a very reasonable cost.
Bill
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Great service, great product
Physical storeWe received great instore service, loved the product, it suited our needs and budget and will happily return when the need arises. Staff were friendly and informative making our choice easy
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Great customer service
Physical storeGreat service. Really quick and we’re great at searching for my tile batch number! Highly recommended! Julia at Sunshine store was great and so helpful. A great experience from first contact!
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Excellent tile good price and courteous service
Physical storeGreat service at Mornington store and very helpful with a selection for our family would highly recommend the staff from this branch the delivery was on time and placed where I wanted them
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Beautiful Tiles, great service
Physical storeThe tiles are beautiful. The service was prompt, efficient and friendly.
Would have given a 5 star rating but EOFY discount was not available for smaller quantities. Will use National Tiles again.
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Staff at Mile End and Wingfield amazing!!
Physical storeStaff were great, very helpful and were excellent with responding to our queries. Our tiles were available in no time .. couldn’t fault our experience and would recommend National Tiles to people
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Excelent price, good range.
Physical storeI could give 5 stars but they calculation was wrong which make me go back in store to get more tiles, I live pretty far away andante tiler needed urgent.
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Many hold ups, mistakes & problem with delivery to country Victoria
Physical storeWe bought over $9000 worth of tiles - there were long wait times for all the tiles to arrive, many emails sent from their head office in Qld (so no follow up from the store where we bought from which had better customer service), their customer service head office in Qld sending us someone else’s account (& just after speaking to them at length using our account details), having to chase them to get a receipt for $5500 deposit (which they said they don’t normally issue!!!) & lastly, having organised a delivery date & receiving 2 messages confi
... Read morerming the date - the tiles are unexpectedly delivered 5 days beforehand with the delivery driver giving me 1/2 an hour’s notice of delivery (having explained that we don’t usually live at the delivery address). It was annoying and just too many minor mistakes to always follow up. The tiles are nice, but the overall service was quite poor.Collected in partnership with National Tiles
Excellent service
Physical storeOnce again I received excellent advice in making my decision for tiles in my main bathroom. The tiles were ordered and delivered promptly and look forward to the final achievement.
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Large format tile ordered through Oxley
Physical storeMatt in Oxley was good, but the follow up once we'd placed an order was poor and communication between NT and the supplier of our large format tile was pretty slow. Lots of waiting once the people from Ultimate Splashbacks came to do their measurements.
End result is fantastic - very happy with the tile and the joins are immaculate.
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Great customer service
Physical storeSo easy to go to the store and be served by a very friendly and helpful assistant and put in an order for the tiles I needed to complete a tiling job that I had first found on line at National Tiles.
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Seamless and easy
Physical storeThe staff at National Tiles were fantastic, helpful and organized. The delivery people were efficient and kept us up to date regarding time. Could not be happier with service and the product
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Service really good. Delivery Average
Physical storeSalesperson was fantastic explained all options. Came to pick up half the order missing and had to return to store as no delivery option was provided which was very disappointing due to their error
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No response. I waited over an hour on two separate browsers and nobody served me.
Online storeI waited indefinitely online, with no loss of internet connection and was refused service. It didn't matter which browser I used, or how long I waited, the queue counter always ticked down from 5th or 6th, to 1st, then nothing. I will not be spending money at National Tiles until they fix their service. I typed my name and email into their designated fields, but that didn't help. *EDIT* After several hours an individual named Alessia "joined the chat", then left immediately. She didn't acknowledge my existence and left without saying a word. My question was simple, what was the VOC rating of a product they sold? They don't appear to want to help customers and there's no excuse for bad service these days.
... Read moreHi Illumind,
Thank you for your feedback!
... Read more We are really sorry to hear about the issues experienced on our chat. We also tried to send below email to you, however, the email bounced back as it appears it was an incorrect address. "Good morning, I hope this email finds you well. To start off I want to thank you for the feedback you provided us with through Product Review, National Tiles truly appreciate and take all types of feedback seriously as it gives us an opportunity to identify areas of further development. I understand there were some issues reaching our team via chat, this is something that has been raised with our service provider to better understand the root cause and ensure this area works seamless moving forward. I am very sorry about the inconvenience caused. As I was investigating your feedback further I located the offline transcript of the closed chat, again, I am not at this stage sure what has happened, but am at least able to answer your query regarding the VOC rating. This information can be located in each products “catalogue” (https://www.nationaltiles.com.au/kimberley-black-butt-light-5mm), but you are also able to find it in below tech spec. I am once again truly sorry for the inconvenience caused, please feel free to reach out to me should you have further queries regarding our products or services." Best wishes, The team at National TilesMornington store offers excellent quality service
Physical storeBought tiles for a full house fit-out at National Tiles in Mornington. Very pleased with the quality of service, the product and the price. Good company to do business with.
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Fantastic service
Physical storeFriendly professional service. Great product at a great price . I would definitely recommend Mornington National Tiles. Andrew was knowledgeable and helpful in helping us choose our bathroom tiles . Thank you .
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Awesome team
Physical storeFantastic team, always there to assist with my orders and needs to keep me going. Always following up with my Enquiries and getting back to me. The place to send my clients, because I know they will be helped. Andy and Josh, keep up the great work.
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Can’t advise on delivery time either morning or afternoon Would not use them again
Physical storeNeed to understand customer requirements on delivery, we are a retired couple and live in a complex and need to hire people to move the tiles we need to know time frame they won’t give any cooperation sadly
... Read moreHi Colin,
Thank you for taking the time to share your feedback with us, we really appreciate it as it helps us develop further. We take all customer input into consideration and are continuously wor
... Read moreking with our freight partners to ensure our customers receive the highest level of service.Excellent Customer Service
Physical storeThe salesgirl was very helpful in explaining the different tiles they stock (price, quality and slip resistance). I found a suitable tile and the bonus was that it was at a reduced price. Salesgirl was knowledgeable, helpful and provided efficient service. Left with tiles at a good price.
Very good company
Physical storeOnly problem is there is way too many texts and emails from them. Once I’ve ordered and set delivery date, that should be it. Don’t need to be told every single step they take
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Hi Ben,
Thank you for your feedback, we value and appreciate all customer input!
... Read more Regards, The team at National TilesGreat service and value for money
Physical storeGreat service and value for money. National tiles provide Proffessional advice and good old fashioned customer service can’t speak highly enough of the whole national tiles team. Great job guys.
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Friendly, professional and no fuss team.
Online storeThe service over the phone was fantastic. Friendly and helpful staff. We were able to order and come and pick them up with a minimum of fuss. The tiles are quality and they were order in just what we needed.
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Rethink your packaging for your samples. Way over the top and so wasteful
Online storeI ordered some samples as I couldn't get to a store. For 5 samples it was $9.95. I ordered the 5 samples and a large box came to my door after 2 weeks of waiting. Beware from the time you place your sample order it takes nearly 2 weeks to get to your door.
I opened it to find a large box. I thought, I only ordered 5 sample tiles. They should be small, why is the box this big?!
Inside the box was another box with 2 draws. The tiles were in the bottom which didn't even take up 10% of that draw and in the top draw was a tap measure with a brochur
Hi Alesha,
Thank you for sharing your feedback with us, we appreciate it as we continuously strive for excellence.
... Read more We apologise about any inconvenience caused with your samples, after placing an order we need 1-2 days to pack the samples before they are sent off with Australia Post. With current delays in the freight network it takes up to 14 days for the order to arrive. Furthermore we also wish to thank you for your feedback regarding our samples box and packaging, we value all customer input and take it into consideration when making decisions. Kind Regards, The team at National TilesGreat customer service
Physical storeEvery time that I have been into National tiles the staff have gone over and beyond.
Nothing is a problem and they have always bent over backwards. Highly recommended. Will be back again
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Poor customer service
Physical storeCame into to buy some floating floor boards waited around for 15 minutes while one lady was with a customer the other on her PC the packs I was looking for were all open and mixed up finally I went to the lady on the PC and asked are there any more boards as these are mixed up, she then proceeded to go over and try to tell me they are fine as there are only 8 pieces per box I instructed her that there are 10 per box she made me feel like I was interrupting her day and not friendly at all she then charged me for the tiles assuming there were mor
... Read moree out back, I was them made to pay a surcharge when using my own money with a Visa Debt card which is not a credit card, the store man out back was brilliant he managed to save the day such a pleasure to deal with.Collected in partnership with National Tiles
Hi Ross,
Thank you for sharing your experience with us, it is of great value to us as it helps us identify areas of further development.
... Read more We are very sorry to hear about your recent visit to one of our stores and have passed your feedback on to our retail state manager for further review. Best wishes, The team at National TilesGreat service and quick all round
Physical storeSaved lots of money going into store instead of online and seeing product up close, sales was great informative and helpful with options and quotes. Quick delivery and fast unload.
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Dear Scott
Thank you very much for taking the time to share your feedback with us, we value it greatly as it assists us to identify any areas that require improvement.
... Read more Matt is one of our customer service superstars and we are so pleased to hear that you had a great experience in-store. We have noted your comments relating to the subsequent delays & frustrations that you experienced and we have passed this on to our Management team, so that they are aware of it. We hope to see you again. Kind Regards Kellie