I contacted Nepean re a Service and explained that I would have a 6 month old with me. On the phone they were great booking me in at 12.20 and stating I would be out at 1.40pm.
.
I approached reception at 1.40pm only to be told they were still working on my car. They finished my car and I paid at 2.20pm. 40 minutes after I was told. It was a pain, If they cannot adhere to a time they should not be giving one!

I called several times and could not speak to the service department or get a call back. It should not be this difficult to book a car in for a log book service. After giving up at the 3 hour mark I called elsewhere and booked it in. End of work day and I still have not heard back from them. If it is this hard to book a service what happens when they get your car?..

Horrible customer service, lack of communication, long delays. I found the sales team to be helpfully, but i would not recommend taking your car for a service or repairs there.

I have purchased a number of cars from Nepean Motor Group and have never had a problem. The staff are friendly, knowledgable and get straight to the point when negotiating price. I just purchased a new car and this would have to be the best experience i have had with them to date. If you are in the market for a new car, Deb and her team will sort you out. If you are after a VW i would highly recommend seeing Daniel in the VW department who will look after you.

From the moment you come into the showroom you are made to feel welcome and valued. During what has been a difficult time, the staff have gone out of their way to assist and make this process easier for me. Volkswagen staff also have been a great help and is greatly valued my me.

Changed my mind on the colour of my new car at the 11th hour. The sales team were more than happy to accommodate to ensure customer satisfaction. Very happy with me new beast :-)

Nepean motor group are the most dishonest and thieving company in Australia! They damage my car during service, have my car for 3 months under the guise of additional testing which comes back as no problem yet [name removed] used to be the principal dealer of the “independent” dealership where this testing was carried out. End up getting car back not working and told to either pay or walk away... tried to have meetings with [name removed] and she would say yes then send her lackeys in her place. Fair work couldn’t even get the records from them around this. Class action is needed to stop these people taking others money. Feel free to post my emails because I have them all too and I will lay it out here. For shame!!!

Very ordinary service! Previous to my most recent service I was left waiting until almost 5.30pm despite being told my car would be ready by 4pm.
Despite this, I still decided to give them a second chance and booked my car in again for another service. A week before the service I emailed to confirm that the car would be ready by 4pm as I had an appointment to get to. I was assured that my car would be ready to pick up by 4pm. On dropping off my car for service I was once again told that it would be ready for pick up at 4pm. Disappointingly once again I was left waiting until after 5pm. Very poor service!
Both services have also been very expensive compared to other places I have been in the past.
I’ll be going elsewhere next time.

The sales team here are awesome, not pushy, will gladly show you other brands that aren't their main focus. We ended up with a VW when we originally were going for a Mitsubishi. Even deb came down to say hello, awesome service, will recommend to everyone.

Allow a month to get your car booked in......... The lady on the phone was rude and unhelpful, finding another dealer