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Reviews

3.5

228 reviews
5
(82)
4
(62)
3
(25)
2
(15)
1
(44)
  • Build Quality
    3.1 (31)
  • Value for Money
    2.4 (32)
  • Number of Connected Devices 6.107 devices (28)
  • Ease of Setup
    3.3 (31)
  • Wi-Fi Range
    3.6 (31)
  • Reliability
    2.4 (31)
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Faz

FazSydney, NSW

Buy another router!

published

Constant wifi drop out. Randomly won’t take password. Reset at times will make it impossible to get back on wifi connection. Avoid this unit at any cost. Not worth it.

Purchased in October 2021 at Bing Lee for $399.00.

Build Quality
Value for Money
Functionality
Ease of Setup
Wi-Fi Range
Reliability
Jonathan Cajepe

Jonathan CajepeCentral Queensland, QLD

  • 2 reviews
  • Verified purchase

Worth the money!

published

Very satisfied with this modem/router,it provides excellent fast reliable internet.Looks very cool with the three transmitters!Got in on sale at Officeworks and its worth the money,would buy again and recommend.



Purchased in December 2021 at Officeworks for $199.00.

Build Quality
Value for Money
Number of Connected Devices 4 devices
ISPMate NBN 100 (Soul Mates)
ModemNetgear AC1900 D7000 Nighthawk
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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abatage

abatageMetropolitan Adelaide, SA

Can't handle anything above basic functions

published

Setting up the router took a few tried before it connected, but once it did, it maintained a stable connection okay. The downside is that I run a number of NAS devices that need a static IP on the network - this router has the option to assign IPs to known devices, but after building the table, it just decides NOT to work and assigns random IPs without any relation to the table I just built. After a lot of googling I find that this is a common problem and I will be quickly replacing it with something that actually works.

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Sub par device at a premium price

published

Started out as a pretty reliable modem and slowly degenerated from there over the period of 3 years. It started initially booting certain devices, mainly Apple, off of wifi. A firmware upgrade fixed this. Then came the lockups. At first it would need power cycling once a week. Present day we're rebooting it once a day. Many other owners have the same unresolved issue. What a terrible product. Avoid.

Number of Connected Devices 4 devices
Honest Reviewer

Honest ReviewerSydney, NSW

  • 6 reviews

Lightning fast internet

published

It's quite expensive. But well worth it. This router paired with my NBN service provides lightning fast internet to all my devices with a huge coverage throughout my house.
Haven't experienced a single dropout while using it.
Easy set-up too.
Definitely recommend.

Purchased in February 2021 at Officeworks for $229.00.

Build Quality
Value for Money
Number of Connected Devices 8 devices
ISPAussie Broadband NBN
ModemNetgear AC1900 D7000 Nighthawk
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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Jason Lie

Jason LieGreater Melbourne (Inner), VIC

  • 6 reviews

Worst router ever purchased. Do not support this company

published

Worked fine for the first 6 months, then the disconnections and intermittent failures start occurring. Conveniently netgear only gives you 90 days after purchase support otherwise they want to charge you even if it's their product at fault. Read only comments and forums and you'll see it's a very common issue and everyone hates this thing. Given up using this as my main router and just use it as an access point. Even that, it drops off once a week and I need to reset it to keep it afloat. Piece of crap and never buying Netgear again.

Purchased in September 2021 for $400.00.

Build Quality
Value for Money
Number of Connected Devices 4 devices
Functionality
Ease of Setup
Wi-Fi Range
Reliability
See all answers
Dan G

Dan GSydney, NSW

  • 9 reviews

Minor issues at first. Major issues over time.

published

Purchased in October 2021 for $199.00.

Build Quality
Value for Money
Number of Connected Devices 5 devices
ISPTPG Broadband ADSL
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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Don't waste for money

published

Does not work in Australia with Optus NBN - I have spent hours on the phone to Netgear and Optus just a big waste of time. No-one can solve the problem and JB HIFI deserve a boot up the bum for selling and recommending this product.

Purchased in September 2021 at JB Hi-Fi Retail Stores for $299.00.

Build Quality
Value for Money
Number of Connected Devices 5 devices
ISPOptus Broadband NBN
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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jay w.

jay w.Darwin, NT

Great Router

published

This is definitely a great buy! Had issues with our previous router and as soon as i set this one up (which was very easy btw) all the issues disappeared. Generally we have 2 people connected for gaming and 1 other person streaming and about 5 other devices always conneted and have had no issues at all.

Purchased in October 2021 at JB Hi-Fi for $299.00.

Build Quality
Value for Money
Number of Connected Devices 8 devices
ISPBelong Broadband NBN
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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theresegardiner

theresegardinerAU

  • 2 reviews

Worst modem I have ever purchased. Don't waste your money!

published

Purchased in April 2021.

Build Quality
Value for Money
Functionality
Ease of Setup
Wi-Fi Range
Reliability
Totchka

TotchkaSydney, NSW

  • 5 reviews
  • Verified purchase

Continual drop outs

published

Have to reboot router several times a day due to router disconnecting devices and then not allowing them to reconnect. Only solution is to restart router. Tried all support solutions offered (netgear) not an Internet provider problem. Netgear community support has pages of similar complaints without anyone getting a resolution to this problem which netgear appears to be aware of. Wifi works well when it works but continual dropouts have me going off to buy another router. Will never buy netgear again.

Purchased in June 2021 at Bing Lee for $249.00.

Value for Money
Number of Connected Devices 4 devices
Functionality
Ease of Setup
Wi-Fi Range
Reliability
Sie

SiePerth, WA

Be careful with firmware update

published

I have used this product for 2 years. It has been great but have to be careful when updating the firmware even from their own Nighthawk phone app.

That was an evening when I was watching Netflix and browsing through the Nighthawk app. An update pops up and I was thinking it should be alright to update from its own App. BUT, it was not the case. The whole thing just crash and the router could not restart and nothing can be done to make it work. I have tried reset the router but it could not. I was just 2 months out of the warranty. Really DISAPPOINTING!

Purchased in June 2021 for $250.00.

Build Quality
Value for Money
Number of Connected Devices 4 devices
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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Michael

MichaelGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • Verified purchase

Can't Fault the Netgear AC1900 D7000 Nighthawk

published

I purchased the Netgear AC1900 D7000 Nighthawk in October 2018. I have an NBN HFC connection and the D7000 works excellent on this broadband configuration. I haven't experienced any issue at all, handles data throughput excellently and the wireless range has exceeded my expectations. I'm a very happy customer.

Purchased in October 2021 at eBay for $197.00.

Build Quality
Value for Money
Number of Connected Devices 3 devices
ISPiiNet NBN
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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Asanka Vidana

Asanka VidanaGreater Melbourne (Outer), VIC

  • 6 reviews
  • Verified purchase

Internet keep dropping when more people connect

published

I bought this instead of buying a cheap modem/router thinking the more you spend, better quality and power you get. But I was wrong. Internet was working just fine, until last Saturday when I had around 15 people over. When most of them got connected to the WiFi, it started dropping off. I was really ashamed. Not a great experience

Purchased in August 2021 at Officeworks for $208.00.

Build Quality
Value for Money
Functionality
Ease of Setup
Wi-Fi Range
Reliability
Mick

MickPerth, WA

  • 6 reviews

Unit replaced twice already, third is a lemon also NETGEAR SUPPORT AWFUL

published

Purchased in January 2021.

Build Quality
Value for Money
Number of Connected Devices 15 devices
ISPAussie Broadband NBN 100 (Family)
ModemNetgear AC1900 D7000 Nighthawk
Functionality
Ease of Setup
Wi-Fi Range
Reliability
See all answers
Routers

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Michael H.

Michael H.Central West, NSW

Connection drops and unit freezes

published

internet and all local wifi constantly drops off and unit needs rebooting almost every hour! I have decent experience with modems and routers and right out of the box it has had many issues even after factory resetting and updating, I haven't even customised settings how I want because this unit cant even work normally!

Purchased in September 2021 at goodguys for $270.00.

Build Quality
Value for Money
Number of Connected Devices 12 devices
ISPTelstra Broadband NBN 50 (Unlimited)
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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KnowYourRights

KnowYourRightsCanberra 2600, ACT

  • 20 reviews

Reliable

published

Has been a good router for many months now. Good speed wireless and wired. Very few drop outs and getting in and changing settings is quite easy going confidence with security and setup. I have many devices connected wirelessly and this router cope well.

Purchased in June 2021 at The Good Guys for $260.00.

Build Quality
Value for Money
Number of Connected Devices 15 devices
ISPiiNet ADSL
ModemR6400V2
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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Peter

PeterSydney, NSW

Terrible Product

published

I bought this product in May and have had issues from day 1. Constantly drops out and freezes up as stated in other reviews. The firmware updates didn’t really help and actually made the situation worse as of yesterday 10/8/19 netgear advised the product is actually faulty and I need to post it back to them and they will post out a refurbished product. I’m buying a second hand one on market place for $50 to use whilst I wait for the refurbished one to arrive. I think I’ll try and take it back to JB Hifi and see if I can get a store credit to get a different make/model.
In summary don’t buy this product - too many issues.

Purchased in May 2021.

Build Quality
Value for Money
Number of Connected Devices 3 devices
ISPTPG Broadband ADSL
Functionality
Ease of Setup
Wi-Fi Range
Reliability
See all answers
Dave G

Dave G

  • 2 reviews

Freezes up

published

The modem/router will freeze up every couple of days which disconnects everything connected to it, to rectify this I have to turn off and on again quite an annoyance. Also it gets Really hot, however setup through the genie was very quick and easy.

Purchased in March 2021 at JB Hi-Fi for $229.00.

Build Quality
Value for Money
Number of Connected Devices 6 devices
ISPTelstra Broadband NBN
ModemNetgear AC1900 D7000 Nighthawk
Functionality
Ease of Setup
Wi-Fi Range
Reliability
See all answers
luke

lukePerth, WA

Worst customer support

published

Netgear the worst company. I called to ask for the set up guide for the internet and the only thing they wanted to do is to sell me their technical support membership for over $130 a year. They are no help and I will never use them every again and will tell every person I meet not to deal with such a bad company. Now we cant set up the internet and got no help. Worst customer support.

Purchased in February 2021.

Build Quality
Value for Money
Number of Connected Devices 3 devices
ISPiiNet NBN Satellite (Sky Muster) NBN 25 (Standard)
ModemNetgear AC1200 D6220
Functionality
Ease of Setup
Wi-Fi Range
Reliability
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Questions & Answers

Sougat R.

Sougat R.asked

is this is sensitive to crosstalk
?

No answers
Jordan

Jordanasked

Just purchased this and set everything up and it connected my phone to the wifi but no other devices seemed to want to connect, including ones that were connected by enthernet, tried everything it said but wouldnt work, thoughts?

2 answers
GJR
GJR

You may need new or updated (software) drivers in your devices that you want to connect via WiFi.
Usually if the device that you want to connect via WiFi has the WiFi facility built in, it will pick up the signal and all you have to do is use the password that comes with the Modem or NTU (NTU is a digital both ends modem) to pair the Modem - NTU signal to it.
I hope this makes sense. If you have more problems you could go to the shop you bought the Nighthawk from or ask for help from a local computer shop person.

EzyTalk
EzyTalk

Get your money back - I have had two units replaced under warranty and now the third unit has problems - right now I have no 2.4Ghz wireless and only 5Ghz works.... there have been many complaints about this unit. My 2nd unit lasted 6 months until the ethernet and wireless completely stopped working. I run a home business so I can't afford to keep sending back faulty units (at my expense I might add).... so for me it's goodbye Netgear and hello Asus.

AustinS

AustinSasked

i have nbn through optus modem which has port for the phone line. How do I connect the phone line in the netgear nighthawk d7000v2

1 answer
Rob
Rob

You don’t. It’s not supported with this terrible modem

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