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New Age Wallaby
15ft Ensuite, 16ft Ensuite, 18ft Ensuite, 18ft Ensuite Rear Door
arthboaz R.Illawarra, NSW
- 3 reviews
Very happy with our van
Bought the Wallaby 16E in 2016 and have had very few problems with it. It performed beautifully on a trip from NSW to Perth and back last year and other trips north and south for extended times have produced no difficulties. It tows extremely well with our Pajero Sport. There have been no problems with water leaks.
The only problems were with the grey water tank volume gauge which appears on the LCD screen in the van. The capacity shown is wrong - 2 bars out of 4 have the tank overflowing. When we took it back to Shoalhaven New Age for its fir...Read more
Purchased in October 2021 at New Age Nowra.
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Gary PootSouthwest, VIC
Two and a half years of drama
Purchased this van Wallaby Deluxe with an Off-Road chassis and extended A frame late 2016 after many months of research. Great sales team. Problems from the beginning: Incorrect compliance plate fitted and no hot water. New Age Melbourne unwilling to take responsibility and to assist us and we missed out on our 2017 dry season northern trip because of many months of delay. After a one week trial camp in January 2018 we took the van back to New Age Melbourne for its first (offered for free) service and to attend to several problems includin...Read more
g the roof. When we collected the van nothing was done, the service book was not stamped or signed, the hand brake did not work. We were told that there was nothing wrong with the hot water but somehow we had hot water after we picked it up. The jockey wheel was bent when we picked it up. A new jockey wheel of the wrong size was posted to us. It was eventually replaced by ourselves and refunded after we picked one up on our trip in Port Augusta SA. After we adjusted the wheel bearings, the brakes and the hand brake ourselves we did embark on our dry season 100 day Kimberley trip after owning this van for 17 months in May 2018. We traveled 16000 km all up. This included about 1000 km unsealed but graded roads to visit Mount Augustus in WA and traveled these roads at around 45 kph. We suffered the following failures: The diesel heater stopped but it fixed itself after a week, the heater control is fitted above stove top and the heater stops operating because of incorrect temperature readings, the range hood has no discharge duct and pumps cooking moisture into the electrical equipment behind the switch panel, the water pump became faulty within a few weeks and continued to run, the water pump non return valve is suspect faulty putting the tanks under pressure when on town water causing them to leak, the shower screen rivets break out, the shower door opens up on rough roads, the glass stove top fell off, the kitchen drawers runners broke out (lack of screws), water was leaking from the sink into cabinet, brakes and ECS wiring came undone under the van, switch panel above the stove fell off, the screen door catches broke off, electric step seized (no dirt protection), waste discharge wrong thread, unable to lift roof by one able adult (inadequate struts), roof crossover braces screws dropped out, roof vinyl not folding inwards without the aid of a broom to push it in from the outside, laminated springs in roof vinyl warping to an "S" shape by the sun, roof latches not lining up, mudflaps too narrow and too high up for the wheels fitted causing damage, front tool box filling with water also when parked, floor mounted air conditioner has a major dust issue under the bed and dust enters through every cable and pipe entry in the floor, shower rose falls down when showering, cabinet handles come off (screws too short and threads stripped), jerrycans can not be secured in the holders - too close to the van body, kitchen sink plug fell to bits and disappeared into the waste tank, support legs bolts were loose, rear view camera was facing straight down and glued into place, we removed it and cut away the silicone to free it up to adjust it. Construction rubbish is left behind switch panel dropping onto the stove top, rubbish under all cabinets and under the stove that rains down for months on end into the kitchen storage drawers(stove has to be removed to clean it away). New Age was contacted several times during our trip. They said to continue to use it as planned and it would be sorted out when we arrive back home. The van has been delivered to New Age Melbourne in January after several months of no communications and delays and we doubt if anything has been done by now after about 4 months with New Age Melbourne. They do not contact us, there are no replies to our emails for a month or so and there is no completion date. In short, this years northern trip is not happening again. Our retirement has been affected severely. On a positive note we must say that the caravan tows well and the Off Road chassis and extended A frame works well. Our advise: Do not deal with New Age because nobody appears to be willing take any responsibility of any problem you will encounter.
Purchased in November 2021 for A$69,990.00.
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Questions & Answers
Liz Dasked
Has anyone had any problems with a shower not draining. We took possession of our Wallaby on Aug 1st 2022 and used the shower during the initial 2 day trial at a camping ground. It drained well via a hose. Then we had a problem with water leaking as we travelled with the rose on the shower floor so took it back to NA Gold Coast who said a valve/unit had been incorrectly installed in reverse so they 'fixed' it. When we tried it again about 3 months later (we had been using showers in camping grounds for our trips) the shower did not drain.
Have been told to refer the matter to NA Victoria as they built it, but not having much success in trying to get it fixed. Very disappointing as it is a new van and shouldn't have this issue.
1 answer
Hi Liz,
We never had any problems with the shower draining. If the van is equipped with a waste tank you must make sure that the tank breather on top of the tank is not blocked or it will develop an air lock when the waste valve is shut. If the water is not draining at all and stays in the shower recess I can only assume that the shower drain is physically blocked up.
Not having much success from NA Caravans? Well, that is not new, we have had extremely poor service from NA Melbourne from the day we purchased our Wallaby in January 2017 as it has taken near three years to solve some of the issues of many that we endured. We ended up fixing a number of things our selves. It cost us two years that we have been unable to use our van to travel to the north of Australia during the cold Victoria winters and no offers of any compensation have been forthcoming. The van was designed well, poorly built, after sales service does not exist!
Harryasked
Correct caravan cover size
1 answer
Hi Harry,
Caravan covers are generally available in small, medium and large sizes.
We bought a MEDIUM size cover. Our decision was based on the information we received from the supplier of this cover.
We actually have never used the cover because our caravan has been with New Age Caravans Melbourne for most of the year 2022 to carry out essential repairs under warranty and a long list of failures caused by poor design and manufacturing practices. On top of that, the repairs carried out by New Age Melbourne caused several other failures therefor we were unable to use our caravan for the entire year of 2022. New Age Caravans Melbourne never acknowledged any responsibility for any of this and have made no efforts to compensate us.
Gary
Harryasked
What is the correct size for 2017 Wallaby 16 E caravan cover
No answers
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