The colour of the sandals that I purchased clashed with my dress so I asked for a refund but because I bought the shoe when there was a 20% discount promotion I was denied a refund. Very poor policy Nine West! I will never shop with you again as change of mind is not allowed. I will continue shopping with reputable companies with reasonable return/refund policies and yours is not one of those. Very disappointing Nine West.....

Store assistant suggested that i should get a pair of stick-on anti slip sole for my new flats, so I did. The sole has lost its grip in one week, and my new flats become VERY slippery. I couldn't walk on carpets without slide a little. The return/repair process for it was a nightmare, had to put up with rude store manager at Met Centre Sydney. I will think twice before buying anything from them in the future

I’ve been forced to have a freaking gift card instead of full refund. Because I’ve been given wrong information. Hate them and never back again. Terrible terrible terrible costume service

I have been a Nine West fan for years and my favorite go to work pump Martina I have brought numerous times. Unfortunately the last pair will be my last, not only has the price gone up considerably but the quality has gone down considerably. Now my latest Martina pumps have only lasted 4 months, and the lining is terrible very sweaty smelly feet, much worse than previous! Such a shame as I love the style but will be looking elsewhere going forward.

I visited the Nine West store in DFO South Dwarf Melbourne on the weekend. The glass door was shut exactly 10 min before store closing time. Customers were served inside. I knocked at the door and the store 'assistant' told me they were closed. I prompted her that there are still 10 min before closing tme. I urged that I desperately needed shoes and I was definitely buying, but she turned her back at me and would not respond to my further few knocks at the door.
Their loss. I rushed to Sandlers where I spent $700 on 2 pairs of boots and I was out the door in 5 min. I don't think I will return to your store again and I will certainly be very vocal about my experience. Customers need to know what treatment they may face.

My beautiful leather boots hardly ever worn due to living in NTH QLD are perfect showing absolutely no sign of wear BUT the inside of the boot has been lined with some hideous inferior product which has completely disintegrated! They cannot be worn the substance is sticky pale brown and sticks to everything, feet, shower, carpet. I’m devastated. My 35 yr old RM Williams riding boots are still in perfect condition!!!

I went to Birkenhead store today and had three shoes to try on, when asked a customer service assistant to help she said to wait, while menawhile there was three assistants helping one person. How rude, left the shoes and walked out. Lost my sales and won’t be back!

On Friday I bought some ‘Variable’ flat sandles in light pink from Myers. They were cute & sparkling and the sales assistant said they were leather too! But now looking at their website they are made of material. Lesson:never trust the sales assistant. So today-Monday I wore them for the first time to work and the bottom of the left shoe came unglued and flapping around. Of course I never kept the receipt and after checking out their returns online it said you need a receipt so I ended up going to my cobbler and he glued it on for $12. Fingers crossed the right shoe doesn’t do the same. Just thought it so weird that a good brand like Ninewest couldn’t last 3 hours. Hopefully it’s a one off.