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Reviewer Photos & Videos
- Verified customer
High quality product and very friendly customer service!
The mask arrived today and was extremely impressed with the quality. I am also very impressed with their customer service. Will definitely buy again and I highlt recommend!
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Ann WildeGreater Melbourne (Outer), VIC
- 6 reviews
Customer service
I ordered a snorkel mask but the courier company lost the package. Andrew from Ninja Shark acted at the speed of light and sent a new mask by express delivery. Andrew responded immediately to my emails and kep me informed throughout the process - this is customer service at its best!
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Super fast delivery
Ordered late sunday night, received early monday afternoon. Fastest online delivery ive ever received. Happy with product aswell. Would recommend
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DaniPGold Coast
- Verified customer
Amazing customer service
Haven't had the chance to try the equipment yet but if it is half as good as the customer service then we won't be disappointed. Andrew answered all questions quickly, nothing was too much trouble, received snorkels really quickly. Brilliant!
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Wow that is speedy delivery
Could not be happier. The items were delivered so fast and are exactly what I wanted. Would definitely order again.
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JdatbundyWide Bay-Burnett, QLD
- 3 reviews
- 1 like
- Verified customer
Great communication
Love the fact this is an Aussie company. I bought the ladies full mask and it looks much better quality than one I had purchased off eBay last year, all be it double the price. Great communicationfrom ordering to delivery.
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Review collected in partnership with Ninja Shark
RobynVIC, 3977
- Verified customer
Woohoo..... can’t wait to try this out!
I haven’t had a chance to try my new gear yet, however the service has been fantastic, my items were delivered in record time. I emailed them with a few queries and was answered asap. No complaints here so far! My (pink) snorkeling set looks awesome, now just need somewhere to test them out..... Bali in August, but hoping to try them out before then! Thanks again for my prompt order Ninja
1 comment
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Review collected in partnership with Ninja Shark
WarrenTerrigal NSW
Superb customer service and communications
Excellent product but even more impressive was the wonderful customer service provided by Andrew and his team. Ordered the mask on Sunday, received the tracking emails Monday - product delivered in perfect condition Tuesday. Great followup as well !
1 comment
Catalin A.Ninja Shark
Thank you Warren for your honest feedback. We strive to provide the best customer service for all our customers and provide that super fast delivery that Australia really needs.
Have a great time with the full face mask mate.
... Read more
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Joe SShellharbour
- 2 reviews
- 1 like
- Verified customer
Great for me.
Vision is much better than normal goggles. No fogging or leaks in the mask.
Main reason for purchase is that I cannot have a rubber snorkell in my mouth.
Excellent product!
1 comment
Catalin A.Ninja Shark
Hi Joe, your nice feedback pushes us day to day. Thanks for that. It is indeed a great exprience with the full face snorkel mask, definetly better than the traditional goggles & tube. We've invested a... Read more
lot to eliminate the fogging + the leaks and that's why we consider Ninja Shark has the most advanced full face snorkel mask on the market. Have a great experience with it and I look forward to getting some pictures. Cheers, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
Find out how Ninja Shark compares to other Sports & Recreation Shops
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VivAdelaide
- 2 reviews
- 1 like
- Verified customer
Good Bloke
I had a slight issue at first with payment, but Andrew gave me the right advice and all went well. The package arrived very smartly, earlier than expected and was extremely well packaged. I like the range available at Ninja Shark and Andrew goes all out to make it a pleasant and enjoyable experience. Top marks to a top Bloke.
1 comment
Catalin A.Ninja Shark
Hi Viv,
Thank you very much for your review. It just made our day.... Read more
I'm very happy you love your new Ninja Shark full face snorkelling mask. Thanks for supporting a small Aussie family business. Cheers, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
LarryAdelaide
- Verified customer
Great product - great service
Great product my family loves the ninja shark masks. Easy to use and comfortable. Great service Andrew even posted them to Tasmania, so we could use them on holidays.
1 comment
Catalin A.Ninja Shark
Hi Larry,
Thanks for the honest feedback. Much appreciated.... Read more
I hope you guys enjoy the journey and the full face masks will create new happy moments. Cheers!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
- Verified customer
awesome snorkel
my son loves the full face snorkel he wanted for his bday he is stoked how well it works and spends hours down the beach
1 comment
Catalin A.Ninja Shark
Hi Sonni,
Thank you very much for your feedback and nice words.... Read more
Have a wonderful day! Be Awesome!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
Adam
- 2 reviews
- 2 likes
Great Gear
I love this new gear of mine! Love how easy it is to breath out your nose and mouth when snorkeling.
Love how easy it is to fit and how much vision you have under water.
Brilliant idea, love it
1 comment
Catalin A.Ninja Shark
Hi Adam,
We are excited to hear your feedback and it is indeed a brilliant idea.... Read more
Thank you very much for your support and appreciation. Cheers!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
best snorkelling gear i have used
this item is the best underwater device I have used easy to carry, doesn't fog up and very comfortable to wear, the fact it has go-pro fittings is a brilliant inclusion
1 comment
Catalin A.Ninja Shark
Hi Huggzz,
Thanks for sharing your experience, and feels good to know all our improvements and additions are worthwhile.... Read more
Thanks for your support. Cheers!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
HJQSydney, NSW
- 3 reviews
- 1 like
- Verified customer
Absolutely brilliant (fast postage and the masks work)
I was slightly hesitant buying these full-faced masks as I purchased through their website, but I'm so happy I did. The measurement chart made sizing easy (S/M for me, L/XL for my husband). We used them to snorkel in Lombok and the Gili Islands and had no problem whatsoever. It is much easier to snorkel when you don't have to breathe through your mouth and no water leaked into the mask at all. Visibility was brilliant and I didn't have an issue with the mask fogging up. The mask was also surprisingly comfortable and fitted well around our faces...Read more
). All of my questions were answered straightaway (by an actual human, not a bot - thanks Andrew) before purchasing and our masks were posted the same day and arrived very quickly. Highly recommended!!!1 comment
Catalin A.Ninja Shark
Hi Thespian,
Thank you very much for your useful feedback.... Read more
We are trying our best to provide the best customer service. Much appreciated your support! Cheers, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Find out how Ninja Shark compares to other Sports & Recreation Shops
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Bel
- 2 reviews
- 1 like
- Verified customer
great service and product
The products I have purchased are of high quality, and worth every cent! I found them not expensive and they also follow up to make sure you’re happy with what you’ve received! Delivery is very fast! Will def be buying more
1 comment
Catalin A.Ninja Shark
Hi Bel,
Your feedback helps us innovate the snorkelling industry.... Read more
Thanks for your time and I look forward to packing a new mask for you. Be Awesome!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
- Verified customer
Absolutely love the products!!! Will be buying again
We bought the snorkel and fin kit and it works wonderfully!!The family loved it, will be buying from this company again!!
1 comment
Catalin A.Ninja Shark
Hi Deanna,
Hope your family had the best time snorkelling.... Read more
Your feedback is much appreciated. Thanks a lot for your support. Be Awesome!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
- Verified customer
Couldn't be happier
Excellent product, excellent service. Couldn't be happier! With so many online shopping disappointments, ninja shark is that one wonderful exception.
1 comment
Catalin A.Ninja Shark
Hi Madge,
Thank you very much, Madge, for your feedback.... Read more
It was our pleasure to prepare your package. I look forward to getting your feedback on the masks :) Let the Sea... Set you Free... Ninja SharkSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
- Verified customer
Comfy goggles
The ninja shark full face goggles are great...so comfy to wear...and now I CAN talk underwater. Highly recommend to snorkellers of all ages. Thanks for such a great AUSTRALIAN product. Robyn Gibbs.
1 comment
Catalin A.Ninja Shark
Hi Robyn,
Thank you very much for your feedback and I'm glad you enjoy your new Ninja Shark full face mask.... Read more
It's indeed a revolutionary product for snorkelling enthusiasts. Let the Sea... Set you Free... Ninja SharkSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Ninja Shark
TrevandcalPerth
Fantastic product and service!
Completely exceeded expectations. This a an amazing product. Highly recommended. Service is excellent too. Can’t recommend this product highly enough.
1 comment
Catalin A.Ninja Shark
Thank you very much for your feedback and I'm glad you enjoy your new Ninja Shark full face mask.
Let the Sea...... Read more
Set you Free... Ninja SharkSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Judith K.asked
I just borrowed my grandsons mask and the snorkel piece came off due to a wave. It is lost out there in the Pacific ocean now.
Can I Buy the snorkel piece only for a S/M mask.
I live in Australia, Byron Bay.
No answers
suewaszasked
Hi NinjaShark Company, I live in Perth WA, and I want to order a full face mask, problem is I Need it ASAP, going on a cruise in early march, it is 14/2, what are my chances of getting delivery soon?
Regards
Sue.
email: [email protected]
1 answer
They are very quick at delivery but you will need to go on the Ninja Shark website and ask them directly.
Sujaasked
Any specials during Christmas?
2 answers
Catalin A.Ninja Shark
Hi Suja,
Of course we do.
Go online to our website and you will find out more.
Cheers,
Andrew
I just lost the snorkel part of my grandsons mask, can I purchase the snorkel piece seperately.
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Catalin A.Ninja Shark
Hi Robyn, It was our absolute pleasure to answer your queries and also carefully pack the full face snorkelling set for you.
time with them and I look forward to getting more feedback & eventually some pictures :) Have the best day!Thank you very much for supporting our small business.
I wish you the best ... Read more