I have now been waiting since mid February to sort out a contents claim with NRMA. Carpet was damaged in a storm at the beginning of February. I have had the claim assessed but seem unable to progress the claim any further. I have had no paper work from NRMA, the contracter working for them here is useless. I have tried to ring re the claim a number of times and I speak to a different Phillipino every time. We go through the same steps every time and I'm told I'll be rung back, sent emails and it never happens!
My living area is still in dis...Read more

Submitted a genuine legitimate home insurance claim in February after the unprecedented ferocious rainstorm/hailstorm. I've since expressed my concerns to countless NRMA representatives via numerous emails and phone calls about Construct Services' Builder Report that considered it a maintenance issue and only partial approval was recommended.

I subsequently provided evidence of receipt and photos to prove that I had taken reasonable steps to keep my roof well maintained and in good condition with repairs and maintenance work only done in 2018 ...Read more

I have been a loyal NRMA customer for over two decades. I have referred NRMA to my clients many times over the years, because on paper at least, NRMA seems to offer more than other insurance companies. Yet that will not be happening again.
We have had Home Plus insurance since buying our current home, and paying top dollar for it. Yet, today marks the beginning of week 10 without a functioning fridge. It seems that the Home Plus requirements that a fridge that be under 15 years old, and be reported to have suffered motor fusion doesn't mean an...Read more

It's very easy to set up a policy & direct debit payment. It's also easy to lodge a claim, but if you want to make a valid claim and get a payout within a reasonable time frame that’s another story. If you need someone to talk to it takes endless hours on hold. The NRMA is one of the biggest insurance companies but they are clearly totally under-resourced to cope with major bush fires and flood events.

The phone lines leave you on hold saying long call waiting times, but they give no indication of length of time or whether you have move...Read more

My late husband and myself have been members of NRMA for the last 57 years', and I am appalled with how I have been treated in relation to a home insurance claim. My claim was initially approved, and I paid my excess three months ago, only to ring your customer service team today to see how much longer I would need to wait for repairs to proceed. To my surprise, I was informed that a customer service representative had made a mistake, and NRMA will not honour my claim. I am very disappointed and perplexed, as I have not had any contact with a c...Read more

I lodged a claim for storm damage one month ago. My roof was still leaking so I arranged for the repairs myself as NRMA allocated an assessor to review the damage however from my previous storm claim 3 years ago, they took months to assess the damage And over 12 months to repair the roof. I needed the roof fixed asap to prevent further damage. I have not had any contact from NRMA. I have made all the contact however the wait times are atrocious. I have had to contact them 13 times in 4 weeks but they are not proactive in progressing my claim. I...Read more

I have been a loyal customer for over 40 years, holding numerous policies with NRMA. I have rarely made a claim, however, after the February storms I lodged a claim re water entering my property, through my contents and building policies. I am extremely frustrated and very disappointed about lack of attention and service from the NRMA. I had a carpenter (NRMA) check my roof and said it was sound and water would not enter again. After rain last night I again have water running down my wall and floor is wet! After finally speaking to someone this...Read more

Trying to manage a claim on behalf of my elderly mother, she has been with NRMA for over 50 years (which does not seem to make any difference). This is the first claim she has every made. All I can say is NRMA are useless at sorting out her claims and I am already over dealing with them. Overseas call centres that are incompetent and do not understand the issue. They put me on hold for over an hour until I hung up (which I am sure was their intent). She kept calling me Sir even though I am female, even when I corrected her she still conti...Read more

Edit: I am getting frequent and fast communications from NRMA since I left this review. My claim hasn't progressed (so far), however I have been told it has been escalated. The review/complaints team and facebook page team are super-responsive so that is good at least.
Original review: My ceilings were getting wet after storm damage and I lodged a claim online. I needed to get the leaks sorted out quickly to save my ceilings. I was promised an assessor would come within 48 hours. yer right. One week later, water was still coming in, no a...Read more